[44410]

I was getting some seriously pixelated maps in Wireless Android Auto yesterday. It was pretty silly looking. Then it would clear up and be fine for a few minutes. Then it would go all blocky again. Hadn't seen that happen before.

 

[Sidney]

Guys, I am a software engineer and here is what I see. This system is brand new. It’s very buggy. It’s going to take some time for the software guys to work out the bugs. I can guarantee you they were pushed to the limits to get this software out and are working as fast as they can to get the bugs squashed. It’s messed up i know but just be patient, the updates will come. No point in going to the dealer. There is nothing you can do but wait. complaining to dodge might make them hire more software guys but it will take them a while to get up to speed on the system so not really helpful. As long as they are working on it we’ll be OK. Give it a few months and if it’s not taken care of by then, well then we have a problem.

I just had mine in the dealership two days ago. They confirmed the issues I experienced, tried several resets and ultimately called Chrysler. I was told that they're aware of the issues and I'll just have to wait for the update that's coming out in March.

Issues I noticed and reported to the dealership:

• No add profile button
• Buggy performance pages with frequent crashes. Selecting G-Force causes immediate app crash.
• Random phone disconnect and reconnect.

Then yesterday on startup I got the message "Battery of Uconnect Box is temporarily low. SOS Call and related functions my be unavailable." I pressed OK and I haven't seen it again yet. So IDK what that was about.

I've also had no luck connecting my memory profile to my key fob by following the directions in the manual, but I'm not sure this has anything to do with Uconnect.

I'll just keep waiting on the update...

This should have been tried, tried, and tried again before releasing to us consumers! We spend lots of money for a product that’s expected to work upon purchase. We should not have to wait for a fix. We shouldn’t have to be patient either. This should be a disclaimer before purchasing. I bet the sales would be down.

 

[44410]

We should not have to wait for a fix.

And yet, here we are... I really think at this point we should be asking (demanding?) to be involved in the solution, instead of complaining about what is already the case. It's really water under the bridge. We have this system in our trucks. DODGE and Uconnect released it with bugs and design flaws. Let's help them fix it.

 

[Vice-White]

Let's help them fix it.

I like your way of thinking!

 

[61677]

See attached. One of the first communication I've seen related with the uconnect5

 

[61677]

another one

 

[61677]

and another one lol sorry for the multiple post, but I figured it migh help

 

[61677]

I don't know about this one, but its related to the Hk sound system. My interface does not look like the one attached tho...

 

[44410]

The one about profiles was released on 02/11/2020 and says:

over-the-air update tentatively in late 1st quarter 2021

Pretty sure the 1st quarter has already ended.

 

[61677]

The one about profiles was released on 02/11/2020 and says:

Pretty sure the 1st quarter has already ended.

Maybe the update we are all waiting for was stuck in the suez canal

 

[Vice-White]

Thanks @jeffauclair as your posts are appreciated but these TSBs do not help with our issues especially the profile TSB since we are almost a full month into the 2nd quarter.
The part about connectivity is baloney and seems to be an excuse. VR with poor recognition (which I have) is a problem with their programming. When it does not understand me (my uc4 works every time) it simply says PARDON. Pardon what? The other day it said, Pardon can you repeat that? But that was the only time it said anything past Pardon. Mopar is so freaking cool if they put effort into it they could easily crush their competition but with things like buggy software and lack of customer communication they are not helping themselves.

I really feel like I am blacklisted with FCA. Dodge cares is not responding to me on the forum, Uconnect has been silent for 2 weeks and FCA themselves have not responded to me.
Not sure why this is happening to me but it is an impression of FCA not caring that is starting to hit home.

 

[61677]

@Vice-White I am with you on this. I check sporadically on the NHTSA for any TSB or recall or bulletin because dealer never seem to know about these and I often had to point out a starcase to help and push the service derpartement at dealer to work harder and give me other reason than ''we could not reproduce the issue ''

I only figured to share information I found as FCA, dodge cares or either dealers have been either MIA or on repeat saying '' an update is comming next quarter... blabla bla''

 

[Vice-White]

Hey fun fact. I found a cool feature in the U5C which I do not have in my U4C Nav units.
I was listening to Rage Against the Machine on SiriusXM when a call came in. I was on that call for a good 10 minutes and when it ended, Rage came back on exactly (I think) from the point when I got the call and answered it.

 

[Vice-White]

I checked for all 2021 Durango trim levels for TSBs.
TSB: Flash Amplifier (Harmon Kardon Systems) --> Fixes inability to use Surround Sound with SiriusXM
TSB: 2020-2021 V6 Durangos spark plugs may cause a MIL. --> Fix is new spark plugs as original OEM plugs had a high defective/failure rate.

Nothing else for any 2021s
The Flash Amp TSB should apply to the Alpine system too since I can use surround sound with USB MP3s but not on SiriusXM.

 

[Vice-White]

New Bug:

Alpine Audio System. U5C does not allow surround sound with SiriusXM but allows surround sound for USB MP3s. (I have not tried android auto)

 

[Vice-White]

Another issue with the U5C.

When favorite song alert pops up, there is a horizontal rectangle that is blue. In the upper left hand corner there is a very tine SiriusXM logo and in MICRO font it lists the favorite song. You can click on ok to play it or X to cancel it.

Uconnect, why the micro font unless you feel 15 year olds that have incredible vision are driving your vehicles?


Also, the Favorite Song Alert pops up when I am playing MP3 from the USB source, why do that?


If FCA does not reach out to actual owners on this forum and the Pacifica forum to test firmware then FCA is doing a disservice to existing and future customers.

 

[61677]

New Bug:

Alpine Audio System. U5C does not allow surround sound with SiriusXM but allows surround sound for USB MP3s. (I have not tried android auto)

You have the HK or Alpine?

 

[Vice-White]

You have the HK or Alpine?

Alpine

 

[61677]

@Vice-White wish I could here the difference between the HK and Alpine. I have the HK but I am not ''impress'' as my HK in my RAM was way better

 

[Vice-White]

@Vice-White wish I could here the difference between the HK and Alpine. I have the HK but I am not ''impress'' as my HK in my RAM was way better

get the flash for it done. it will give you surround sound and I bet it improves sound as well.