2021 DD Uconnect 5C 10.1" System Issues/Glitches (Share your experiences)

268041 Views 2396 Replies 178 Participants Last post by MLTibbs, 3 h ago

kdogdillon

Discussion Starter · Jan 11, 2021

I figured I would start this thread to see what issues people are running into. I'm sure many of these will be worked out quickly but wanted to see is others are having the same issues I am.

1) Yesterday, my screen became completely unresponsive. It would not acknowledge any screen touches. This went on for 5 minutes and continued after a reboot of the system. Eventually it just started working on its own again. It started when my apple car play started up.

2) Performance pages are glitchy. They seem to crash when I select the certain performance page I want to view. Without fail, the G Force page crashes and reverts to the home page every time I click on it.

3) I am unable to add more than one profile. I called Uconnect and they said an update will be pushed out soon to add up to 5 profiles. Is everyone having this issue?

4) Screen not dimming when headlights are on while using apple carplay. It seems like its on full bright even when headlights are on only when on the car play screen.

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Vice-White

· #233 · Mar 28, 2021

I have a 2021 RT and the green phone button on the wheel just brings up my call lists on the display. I was expecting the voice recognition would start like it does my my 2015 ram and 2015 JGC. I need to press the VR to make a call using voice recognition. The owners manual says "to start a call press the green phone button" but once would think the VR would kick in but it does not.
Also, the VR is not good and when it does not understand what you are saying it simply says, Pardon. Sometimes I can make a call using VR but text messaging fails every time.

What is your take on making a call, do you press the green button and the VR kicks in (or doesn't) or do you press the VR button and call that way?

Vice-White

· #235 · Mar 28, 2021

Vice-White said:
I have a 2021 RT and the green phone button on the wheel just brings up my call lists on the display. I was expecting the voice recognition would start like it does my my 2015 ram and 2015 JGC. I need to press the VR to make a call using voice recognition. The owners manual says "to start a call press the green phone button" but once would think the VR would kick in but it does not.
Also, the VR is not good and when it does not understand what you are saying it simply says, Pardon. Sometimes I can make a call using VR but text messaging fails every time.

What is your take on making a call, do you press the green button and the VR kicks in (or doesn't) or do you press the VR button and call that way?

Ok per a Mopar video I found on using the UC5 it showed pressing the VR button to make a call. So I guess the green button is simply for answering or bringing up the phone info onto the screen where you can manually call/dial from.

Vice-White

· #236 · Apr 1, 2021

New issue: Even though my phone is paired, when I use the VR button and say, call "name" , the NAV says your phone is not connected, please wait a few minutes and try again. Crazy thing is, I can get inbound calls and can use the keypad on the NAV to dial out. I just can't use the VR button as it keeps giving the "not connected" message. I unpaired and re-paired with no success.
Poking around the NAV I saw under messages ,"downloading" but it would not change and my contacts do not show up. I called Uconnect and they had me reset bluetooth on the NAV by holding the VR and green phone buttons for 30 seconds. Then open the door for 30 seconds and close it but it did not work. The typical next statement from Uconnect was, take it to the dealer.

I decided to poke around the NAV some more and turned off Android Auto (on nav and phone even though I was not using it) but still no go. I then decided to RESET the system, not Factory RESET just RESET (reboot). That fixed it and things worked fine after that. 😁I am sure it will happen again but at least I know how to fix it until a software update comes out.

Chrysler needs to listen to the end users and fix things based on our input.

Case in point, back in 2015 I discovered a bug in my 2015 Ram (Hemi) Sport with 8 speed trans. If you were accelerating past 65MPH, it would NEVER upshift into 8th (or 7th can't remember). The dealer said NPF and when I took them for a drive showing them, all they did was open a star case which went nowhere. Luckily, a Chrysler Transmission Engineer who watched forums PM'd me about the issue. With the info I gave him they got a test mule from another customer on the forum that joined the conversation and duplicated it. It took a couple of months for the update to be released and when I got it, it worked. I wish Chrysler would have software engineers/managers check out forums like this trans engineer did. Things could be fixed faster or at least acknowledged as a known issue instead of being told to go to the dealer to waste your day due to no fix or TSB being available.

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Vice-White

· #238 · Apr 1, 2021

jeffauclair said:
@Vice-White do you have a iphone or android?

Android. Samsung S20 and S21

Vice-White

· #240 · Apr 1, 2021

jeffauclair said:
@Vice-White issues with Uconnect5 seems to happen more with Android OS. I know some owner here said they have issue also with carplay, but the pie share is more on the android side. There's some glitchy behavior with carplay that seem to occur with a specific task. I am not a programmer or anything close but to my opinion, a lot of th glitches and bug happen to me when for instance I jump in the car and open spotify to play music before the uconnect boot and do all the logtask and after couples second it start by itself.

I don't know how to say that because I am french and my lack of english do not help me, but to me uconnect5 needs to be handle softly and polite. Mines working better since I am not rushing any command or source play etc.

Like when on carplay (android auto for you), I hate the fack that if I listen to XM radio or local FM radio, If i open a video on snapchat or youtube it automaticly change source to be able to play the sound through carplay.

Don't get me wrong, I love the system and know these are just bugs. I know they will get fixed but Chrysler could fix things sooner if they monitored the forums.
I am glad the system is fast which means Chrysler gave it a good CPU and memory. Now we just need an update.

Vice-White

· #246 · Apr 2, 2021

I spoke with Sirius and they said not them as this new system does not support Sirius Travel Link services.
Travel and Traffic Connected services are listed on my new car sticker so I am at a loss.
My Navigation works but not weather. The system tries to load it and I get an error saying Please try Later.
Almost like the service is down or I am not subscribed. I went to TomToms website and there is nothing about subscriptions for Cars so I think Uconnect is the controlling party.
I am not on the phone with them and yes, they have no idea so far.

Vice-White

· #247 · Apr 2, 2021

Vice-White

· #248 · Apr 2, 2021

I think the dealer needs to do something to active these services for TomTom?

Vice-White

· #250 · Apr 2, 2021

suzook said:
So i can get weather, but no traffic on my Nav, LMFAO. What a mess.

How do you get weather? I click on the weather/nav icon under apps and it tries to load but fails with Try again later.
Is that how you access your weather?

Vice-White

· #251 · Apr 2, 2021

I did see an option (radio button choice) to enable traffic flow on the NAV. it was off by default. Not sure that means it just enabled traffic to be shown on the NAV?

Vice-White

· #252 · Apr 2, 2021

I called Uconnect Services phone number and got a tech who said he works with the Uconnect testers and is bringing this to them.
He said he will call me back with more information and asked if directed, would I take my DDRT to the dealer so they can pull data from the system for the Uconnect testers.
I said sure am, so I suspect a call next week sometime, hopefully! By the way, the DDRT is so damn cool, comfy and fun to drive this is just an annoyance for me but a very intriguing one. Not until we are all working perfectly will I be done with this issue!

Vice-White

· #253 · Apr 2, 2021

When I enabled traffic flow I took it for a drive and it sure enough it showed traffic, men at work etc. But the dang weather does not work... LOL

Vice-White

· #257 · Apr 3, 2021

Guess what, today my weather works. I got in the RT to take a cruise and as soon as it started and the UC5 booted, I went to the weather app and it worked.
Pretty damn awesome too as it gives you the weather in every town as you drive, huge icons and font, fits the screen perfect. I wonder if TomTom/Uconnect woke up yesterday and said hey, the weather sattelite is out of sync. Oh just synch'd and all things are good now.. OR... Uconnect did something to my account like maybe blowing it out and re-adding it. When the tech from Uconnect tells me what they did when he calls, I will post it up!

Vice-White

· #259 · Apr 3, 2021

PCarl said:
Are you using the Uconnect app when you are driving? Do you have the WiFi turned on and active in your DD? Is your phone connected to the DD with bluethooth? I cannot seem to get anything to work unless the Uconnect app is open on my phone and traffic flow is turned on in the layers section.

Everything still worked when I shut the phone off. I did notice that with the newest Android OS, it does not finish loading until you unlock the screen after it boots up.
But it does connect via bluetooth during this boot phase and unless you unlock the phone fast, the Nav will not download contacts and messages, you have to break the pair using the NAV and then reconnect it. Then it downloads all the phone data and it works fine.

The wifi is on and connected to my home router but as soon as I get 4 houses down it disconnects. Wifi has nothing to do with the unit working properly as I read it is simply for software update.

Do a factory reset on your NAV. I bet it will work since it seems all the services are working now but your NAV is confused so unconfuse by factory resetting it.

Vice-White

· #261 · Apr 3, 2021

PCarl said:
Ok. Kind of new to all this. How do I factory reset the NAV?

Go into your settings app. It is in there somewhere. There is RESET which is just a reboot but there is FACTORY RESET and that is what you want. You will lose all your favorites and any other save info you may have added

Vice-White

· #262 · Apr 3, 2021

@PCarl How did you make out?

Vice-White

· #267 · Apr 4, 2021

PCarl said:
Did the factory reset last night. Didn't make any difference. Still have to have the Uconnect app open on my phone and then it is hit and miss on being able to receive traffic or weather. It shouldn't be this troublesome. Every other vehicle I have ever owned, you just get in and drive and everything (traffic flow, highway construction) shows up on the Nav screen.

Do you have Car Play or Android Auto enabled on your phone? I can't see how the Uconnect App has anything to do with the UC5 system for NAV unless maybe through Car Play or Android Auto.

Vice-White

· #275 · Apr 5, 2021

dalcarls said:
I actually see that as a good sign that there will be an update. Baffling why it’s taking so long, but still.

If they just took the report or said it was operating as currently designed, then I’d be upset.

2021 Durango Citadel AWD, 3.6

The updates take so long due to federal regulations. The system is integrated into the ECM which means it has to be approved by the Feds before being made available.
The update a few years back to prevent hacking of the UC4 NAV systems took 3 months from the time it was developed (looking at file dates) to when it was released.
That was an important update so I suspect mid summer with any luck we will have an update.

Reactions: 1

Vice-White

· #279 · Apr 7, 2021

DodgeCares said:
Hello everyone,

We hear your concerns about the various experiences you're having with your Uconnect5 system and want to make it a more positive experience moving forward! Please know that we consistently monitor these forums to see what topics your conversations are centered around and to see if there's anything we can help you with.

If anyone is experiencing concerns and/or is planning to visit a certified dealer to get their concerns addressed, please do not hesitate to send us a private message with more details about your unique situation and we can go from there!

Thanks,

Courtney
Dodge Cares

Thank you for being involved!

Reactions: 1

Vice-White

· #284 · Apr 8, 2021

cre8tivewheeler said:
So, we have had an issue with our Uconnect randomly glitching and turning off, sometime the screen would go all blue. (see pic below) sometimes we would loose all control over the buttons and cannot control the sound or any functions of the entire infotainment system. Some times the rear camera doesn't activate. Def feels like a ghost is living in the Uconnect system.

Not to be dick but this is about the new 10.1" issues. Looks like you have the 8.4" which from what I understand does not have Uconnect5 issues and normally runs great. Maybe you have a bad unit and the dealer can swap it. Good luck man!

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