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2021 DD Uconnect 5C 10.1" System Issues/Glitches (Share your experiences)

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521K views 2.8K replies 194 participants last post by  Durango El Diablo  
#1 ·
I figured I would start this thread to see what issues people are running into. I'm sure many of these will be worked out quickly but wanted to see is others are having the same issues I am.

1) Yesterday, my screen became completely unresponsive. It would not acknowledge any screen touches. This went on for 5 minutes and continued after a reboot of the system. Eventually it just started working on its own again. It started when my apple car play started up.

2) Performance pages are glitchy. They seem to crash when I select the certain performance page I want to view. Without fail, the G Force page crashes and reverts to the home page every time I click on it.

3) I am unable to add more than one profile. I called Uconnect and they said an update will be pushed out soon to add up to 5 profiles. Is everyone having this issue?

4) Screen not dimming when headlights are on while using apple carplay. It seems like its on full bright even when headlights are on only when on the car play screen.
 
#1,165 ·
v1.2 List (I will update the list version for each entry I make when I found more things out.)

1. Songs start at the beginning now when tuning to Sirius channels.
2. Speeding MPH limit is still 3MPH and not adjustable. DUMB
3. Smoothed graphics
4. Audio playing Sirius and USB is a bit tighter which is good
5. Weather Map is still useless
6. Android Auto works fine
7. VR is still not as good as the 8.4 systems but is a hair better with this new firmware.
8. Performance pages were not fixed (low HP showing and wrong TQ showing)
9. I am hoping OTA updated will now happen.
10. Tom Tom map updates not available when they should be.
11. Favorite Song or Artist pop up is partially fixed. Normal font size with a slim title bar showing for the favorite song and the Sirius Logo. If you click OK you hear a chime and you go to the channel/song. For the favorite Artist there is a large pop up, font is corrected but no chime when you tap OK. The Chimes are issing or mistimed. You should hear a chime as an alert to the pop up but that does not happen.

That is all I have for now but I am sure as I use the unit I will run into other bugs that are hopefully fixed.
 
#1,166 ·
So far, I rate the upgrade a C-. Simple things like pop box sizes, missing chimes and TOM TOM maps cannot be updated because it cannot connect to the server. This may be due to it needing to connect to wifi which I have not setup yet. Also, Song/artist favorite pop up while on the bluetooth or android auto phone call is again part of why Dodge rates a C-! There is nothing else I will be able to find that would move me to increase the C- to anything better.
Piss poor shit show this Uconnect system is. Ralph Giles bragging about this system is a joke!
 
#1,168 · (Edited)
Hello everyone,
SALEEN032@DodgeCares ...Can you confirm whether or not the Campaign notification that will be sent out to all us owners will include a USB stick like it says? Or will we definitely have to go to the dealer, making us waste about half a day.....
We're sorry to hear about the various concerns that some of you have been experiencing recently but we appreciate you taking the time to tag our @DodgeCares team and bring this to our attention. In regard to the Customer Satisfaction Notification (CSN) Y25, this software update was very recently released. Although many of your dealers may already have access to the update, it may take some time to reach all of your residences since it has to be processed through the proper mailing systems.

If anyone prefers to get a more immediate download and would like our teams assistance, please feel free to send us a private message! If you need additional support getting your USB properly downloaded to your vehicle once it arrives, we'd be happy to get that arranged for you.

If anyone is experience concerns that they'd like our teams to look into, do not hesitate to send us a message with your VIN and additional details so we can look into it for you.

Thanks,

Courtney
Dodge Cares
 
#1,169 ·
Hello everyone,


We're sorry to hear about the various concerns that some of you have been experiencing recently but we appreciate you taking the time to tag our @DodgeCares team and bring this to our attention. In regard to the Customer Satisfaction Notification (CSN) Y25, this software update was very recently released. Although many of your dealers may already have access to the update, it may take some time to reach all of your residences since it has to be processed through the proper mailing systems.

If anyone prefers to get a more immediate download and would like our teams assistance, please feel free to send us a private message! If you need additional support getting your USB properly downloaded to your vehicle once it arrives, we'd be happy to get that arranged for you.

If anyone is experience concerns that they'd like our teams to look into, do not hesitate to send us a message with your VIN and additional details so we can look into it for you.

Thanks,

Courtney
Dodge Cares
Thank you, Courtney, for circling back to this thread to bring us the good news, not to mention the offer for a way to get the update even more quickly!
 
#1,171 ·
I don't want anyone to think I am rating the system a C-, I am rating the firmware update a C-. For the system itself with the firmware update I give the unit a firm "B"
The tweak to the audio system has made it much more enjoyable. The results to my ears is tight bass (got rid of the weird boomy mushy bass) and clean highs no longer muddle in with the mids.
 
#1,173 ·
I didn’t think i was eligible for anything, seeing as I was a late August build. However, I got pushed a new update as I was pulling in my driveway tonight. No idea on what’s different yet. SXM didn’t work right away. I had to do a reset to get it to lol.
Image

Image
 
#1,178 ·
I was thinking about the campaign number also. The latest are at around Y79(got this for my Grand Cherokee L the other day). I went looking around the interweb and found out that Y-24 was issues on May 11, 2021, and Y-26 was issued on Jun2 2,2021. So this means that they have had this ready to list since late May..... Wonder what the hold-up was?????
 
#1,181 ·
v1.3 List (I will update the list version for each entry I make when I found more things out.)

1. Songs start at the beginning now when tuning to Sirius channels.
2. Speeding MPH limit is still 3MPH and not adjustable. DUMB
3. Smoothed graphics
4. Audio playing Sirius and USB is a bit tighter which is good
5. Weather Map is still useless
6. Android Auto works fine
7. VR is still not as good as the 8.4 systems but is a hair better with this new firmware.
8. Performance pages were not fixed (low HP showing and wrong TQ showing)
9. I am hoping OTA updated will now happen.
10. Tom Tom map updates not available when they should be.
11. Favorite Song or Artist pop up is partially fixed. Normal font size with a slim title bar showing for the favorite song and the Sirius Logo. If you click OK you hear a chime and you go to the channel/song. For the favorite Artist there is a large pop up, font is corrected but no chime when you tap OK. The Chimes are missing or miss-timed. You should hear a chime as an alert to the pop up but that does not happen.
12. When entering the wifi passphrase, if you make a mistake, you can no longer tap inside the screen to bring up the keyboard. No matter what I did I could not get the keyboard to popup. To fix it, you have to reboot the unit.

That is all I have for now but I am sure as I use the unit I will run into other bugs that are hopefully fixed.
[/QUOTE]
 
#1,187 ·
v1.4 List (I will update the list version for each entry I make when I found more things out.)

1. Songs start at the beginning now when tuning to Sirius channels.
2. Speeding MPH limit is still 3MPH and not adjustable. DUMB
3. Smoothed graphics
4. Audio playing Sirius and USB is a bit tighter which is good
5. Weather Map is still useless
6. Android Auto works fine
7. VR is still not as good as the 8.4 systems but is a hair better with this new firmware.
8. Performance pages were not fixed (low HP showing and wrong TQ showing)
9. I am hoping OTA updated will now happen.
10. Tom Tom map updates not available when they should be.
11. Favorite Song or Artist pop up is partially fixed. Normal font size with a slim title bar showing for the favorite song and the Sirius Logo. If you click OK you hear a chime and you go to the channel/song. For the favorite Artist there is a large pop up, font is corrected but no chime when you tap OK. The Chimes are missing or miss-timed. You should hear a chime as an alert to the pop up but that does not happen.
12. When entering the wifi passphrase, if you make a mistake, you can no longer tap inside the screen to bring up the keyboard. No matter what I did I could not get the keyboard to popup. To fix it, you have to reboot the unit.

13. Profile switching is extremely slow.

That is all I have for now but I am sure as I use the unit I will run into other bugs that are hopefully fixed.
 
#1,189 ·
Theoretically after this update, OTA will work and we will be able to get fixes more frequently... one might even expect a similar schedule to the JGC's... but given the way things have gone so far, I'm not expecting much out of Dodge. Even after all this time they still have amazingly stupid design flaws and bugs in this build. A speed alarm which can't be set to anything other than 3 mph? Seriously.
 
#1,190 ·
OH I ALMOST FORGOT - Is anybody getting full screen popup ads to sign up with Siriux/XM??? I just got one the other day as a freakin' modal dialog. I had to hit the red X button to make it go away. It literally covered my entire screen including Android Auto showing Waze. This came from the Uconnect5 head unit OS, not Android Auto. Grrrrr.
 
#1,191 ·
v1.5 List (I will update the list version for each entry I make when I found more things out.)

1. Songs start at the beginning now when tuning to Sirius channels.
2. Speeding MPH limit is still 3MPH and not adjustable. DUMB
3. Smoothed graphics
4. Audio playing Sirius and USB is a bit tighter which is good
5. Weather Map is still useless
6. Android Auto works fine
7. VR is still not as good as the 8.4 systems but is a hair better with this new firmware.
8. Performance pages were not fixed (low HP showing and wrong TQ showing)
9. I am hoping OTA updated will now happen.
10. Tom Tom map updates not available when they should be.
11. Favorite Song or Artist pop up is partially fixed. Normal font size with a slim title bar showing for the favorite song and the Sirius Logo. If you click OK you hear a chime and you go to the channel/song. For the favorite Artist there is a large pop up, font is corrected but no chime when you tap OK. The Chimes are missing or miss-timed. You should hear a chime as an alert to the pop up but that does not happen.
12. When entering the wifi passphrase, if you make a mistake, you can no longer tap inside the screen to bring up the keyboard. No matter what I did I could not get the keyboard to popup. To fix it, you have to reboot the unit.
13. Profile switching is slow. 37 seconds
14. Android Auto - Phone's text message notification sound no longer plays through the system but the ringtone plays on incoming calls
15. Uconnect text notification now works and it has a pop up and the system reads the contacts name or number that sent you the text.
16. Uconnect text notification popup issue. If you tap reply before the message is finished (verbal) the message stops and the pop up goes away. If you wait to listen to the whole message, the millisecond it is done playing, the pop up goes away leaving no way to reply.

That is all I have for now but I am sure as I use the unit I will run into other bugs that are hopefully fixed.
I have downgraded the update to a D+. The reason is for the terrible QC on the programming along with breaking other features that used to work.
 
#1,195 ·
Their QC is F'd without a doubt. BUT here are some good points of the update.

1. Sirius plays songs from the start when switching stations.. Thanks goodness because that feature is awesome and I had it for 5 years in my Ram. Sucked when it was broken in the Durango.
2. Profiles are now available and even with the 37 seconds it takes to switch them, it is still a great feature.
3. The Audio has really improved on the Alpine system. More definition in the mids, chimey highs and tight bass, no more bass drone or muddy bass.
4. OTA updates now possible
 
#1,207 ·
It seems the latest OTA update started on 11/19/2021 and is a phased rollout
The OTA is done over 4G cellular and not wifi.
WD - Current Level R17.73 Update to R17.99 on 11/19/2021

SYMPTOM/CONDITION:Customers may experience one or more of the following:
•Radio resets at times (WD and RU only).
•BluetoothTdisconnects (WD and RU only).
•Intermittent display screen blank (WD and RU only).
•Radio slow to respond and lockup (WD and RU only).
•Radio inoperative intermittently (WD and RU only).
•Apps not able to update (WL only).

Additional enhancement included with this software update:
•CarPlayTand Android Auto improvements and robustness added.