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2021 DD Uconnect 5C 10.1" System Issues/Glitches (Share your experiences)

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#1,901 · (Edited)
New behavior!

Now it doesn’t seem to want to switch profiles automatically anymore. Just drove it three times with my key, and it remained set to my wife’s profile (though the gauge cluster said “Memory 2 recall” or whatever the verbiage is).

It did, miraculously, automatically connect to my phone via wireless CarPlay, so I’ve got that going for me.

Goes in to the dealer on Friday.
 
#1,902 ·
I’m sure it’s been touched on here but is anyone else having issues with CarPlay on R17.99 dropping out in specific areas? I have a couple of intersections/locations where CarPlay will 100% stop functioning every single time I am in that specific area and then it starts working again as soon as I’m no longer near the area.
My phone functions fine (tested as passenger) but the connection to CarPlay just dies (interference?). I’ve tried moving my phone around in various places but nothing seems to help. Anyone else?

  • Music cuts in and out then just stops
  • CarPlay Screen goes black on the radio (switching to other screens seem to work fine)
  • Occasionally I’ll have to force a reboot to get the connection back, usually though it just recovers on its own.
 
#1,903 ·
While I am at it…
Anyone have issues with Valet Mode?

  • prompts for PIN code but then fails to enter Valet mode after trying for several minutes to enable Valet mode.
  • once in Valet mode it won’t exit no matter how many times you enter the password. It will fail repeatedly until it finally gets stuck in a mode where everything looks normal but the dash says Valet (confirmed it’s in valet by trying to accelerate). The radio no longer prompts to exit valet in this state and you’re effectively stuck.
  • stuck in valet mode it won’t let you try to switch back to valet mode (similar to the initial issue) only it thinks it’s in valet mode already so it doesn’t even try.
 
#1,904 ·
S8ER01Z said:
While I am at it…
Anyone have issues with Valet Mode?
  • stuck in valet mode it won’t let you try to switch back to valet mode (similar to the initial issue) only it thinks it’s in valet mode already so it doesn’t even try.
Click to expand...
What version of Uconnect software are you at? i ask because there is a TSB:

Case Number:S2108000256Release
Date:October 2021Symptom/Vehicle Issue: Vehicle Has Reduced Horsepower Or Stuck In Valet ModeDiscussion:
Customer maycomplaint about the vehicle’s reduced horsepoweror they can not exit valet mode. The customer may have recently put the vehicle in 'Valet mode.' A radio software bug locks the vehicle in valet mode which operates with reduced horsepower.
This issue impacts only WD SRT vehicles with Uconnect 5 radios at R17.73 software.Engineeringhas resolution in radio software R17.89 or R17.98.Repair Procedure:
1.A Radio Software update will resolve this issue in levelR17.89 or R17.98when available.
2.Temporaryresolutionis to disconnect the battery ground(Negative)terminalfor 5 mins, then reconnect to clear Valet mode.
If using this method please instruct the customer NOT to use the valet mode feature until the Radio Software has been updated to R17.89 and above.
 
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#1,905 ·
Vice-White said:
What version of Uconnect software are you at? i ask because there is a TSB:

Case Number:S2108000256Release
Date:October 2021Symptom/Vehicle Issue: Vehicle Has Reduced Horsepower Or Stuck In Valet ModeDiscussion:
Customer maycomplaint about the vehicle’s reduced horsepoweror they can not exit valet mode. The customer may have recently put the vehicle in 'Valet mode.' A radio software bug locks the vehicle in valet mode which operates with reduced horsepower.
This issue impacts only WD SRT vehicles with Uconnect 5 radios at R17.73 software.Engineeringhas resolution in radio software R17.89 or R17.98.Repair Procedure:
1.A Radio Software update will resolve this issue in levelR17.89 or R17.98when available.
2.Temporaryresolutionis to disconnect the battery ground(Negative)terminalfor 5 mins, then reconnect to clear Valet mode.
If using this method please instruct the customer NOT to use the valet mode feature until the Radio Software has been updated to R17.89 and above.
Click to expand...
I thought I mentioned it in my post sorry about that. I am on R17.99 and I do have an open case with Uconnect but no updates from them yet.

Good info btw thank you. Sounds like they didn't fix their bug like they thought.
 
#1,906 ·
S8ER01Z said:
I thought I mentioned it in my post sorry about that. I am on R17.99 and I do have an open case with Uconnect but no updates from them yet.

Good info btw thank you. Sounds like they didn't fix their bug like they thought.
Click to expand...
That is the only TSB on the issue. Did you dicsonnect your battery cable to get out of valet mode?
 
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#1,907 ·
Vice-White said:
That is the only TSB on the issue. Did you dicsonnect your battery cable to get out of valet mode?
Click to expand...
I messed around for about 45 minutes the first time (no tools and I was out of town) and discovered a way to get a pop up to cancel valet mode but I can’t trigger it easily so it’s not something I’ve been able to reproduce. Had to disconnect the battery 2 other times and now I’m just not taking it anywhere with valet until this gets sorted out. 😞
 
#1,908 ·
S8ER01Z said:
I messed around for about 45 minutes the first time (no tools and I was out of town) and discovered a way to get a pop up to cancel valet mode but I can’t trigger it easily so it’s not something I’ve been able to reproduce. Had to disconnect the battery 2 other times and now I’m just not taking it anywhere with valet until this gets sorted out. 😞
Click to expand...
Dont worry cause I am pretty sure the 2023 HCs will not have an improved/working correctly Uconnect system.
 
#1,910 ·
I may as well post my question here as it is related and slap me in the head with a wet fish if its obvious and I'm just not seeing it...

So... I know I'm supposed to have 'Speed Alert, Boundary Alert, Curfew Alert'... I'm not sure if I even want to use them but for the life of me I'm not finding where I can access / set the parameters for these. I'd expect them to be icons on the main screen from the phone app below but I cannot see how in the world to access these features....

Image
 
#1,911 ·
StuckOnDurango said:
I may as well post my question here as it is related and slap me in the head with a wet fish if its obvious and I'm just not seeing it...

So... I know I'm supposed to have 'Speed Alert, Boundary Alert, Curfew Alert'... I'm not sure if I even want to use them but for the life of me I'm not finding where I can access / set the parameters for these. I'd expect them to be icons on the main screen from the phone app below but I cannot see how in the world to access these features....
Click to expand...
Ok... i just hit myself in the head with a wet fish... I just Youtube'd it :p

 
#1,913 ·
S8ER01Z said:
Is this new?! I never knew about it! Thank you. Just setup a bunch of alerts.
Click to expand...
Cool.... Yep, don't know how new it is, just stumbled across them in some research before buying my DD this year and couldn't find the settings until today. :LOL:
 
#1,915 ·
Well, got the Durango back from the dealer, who did… wait for it…

A software update and factory reset.

Software version is exactly the same as what it had when I took it in (.99).

I was understandably shocked when there was no improvement.

Already followed-up with the case manager, who’d told me that the dealer advised them that it was working as designed. Which is interesting, because they’d need both key fobs and a pair of iPhones to confirm at least one of the issues, and I only gave them one keyfob.
 
#1,920 ·
Vice-White said:
Not looking good. It's one of the three TSBs.
Once from last year, one from early this year and one from last month.
Click to expand...
A TBM software enhancement for “Uconnect box requires service” improvement will be
tentatively late 3rd quarter 2022.

this is interesting.. I wonder if we are going to get another Uconnect update this year or if this is just specific to the TBM.
 
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