I took my R/T in for the flash and it didn't do shit, in fact they cleared my Diablosport 93 octane tune and restored the factory tune. Now my Diablo intune unit doesn't recognize my vehicle and I can't load in the 93 tune anymore. I've been in contact with the good people at Diablo and they've given me codes to unlock the intune but still it won't recognize my car.I don't know WTF the dealer did but I'm pissed:furious:

 

So I've added the following to the original post, with a video to boot!

--Update 10/14/2015--
So I had the TSB applied today. It's a broken fix!!
It DOES fix the RANDOMNESS of the EQ/DSP problem (tweaking the EQ no longer generates the issue), and has now CREATED another issue of the same sound bug, but only via volume levels!

Volume level 0-9 exhibit the same exact problem as when the EQ/DSP bug happened (increase in bass, flat mid, no high).
Volume 10 and + seems to no longer have the EQ/DSP bug, HOWEVER the highs no longer seem has high/crisp.

Below is the vid of the BROKEN TSB fix for this problem. Chrysler & Harman should be ashamed of poor testing of a supposed fix. (I apologize for the shaky vid, holding a camera and getting angry at how it didn't really fix the problem, trying the youtube shaky image fix, hahah!)

 

^^^^ YES, this is a major F up to update a radio without asking. I didn't have the bug this was intended to fix now I have an entirely new bug. I just emailed FCA. Wish they would have left it well alone and asked. It is useless now :furious:.

 

Yeah mine was done last week. I didnt really notice the issue before I just had them do it since I was having them work on some other stuff anyway. Well now its very noticeable! This "fix" made it worse! So annoying. What email are you guys using to report that the issue still exists?

 

What email are you guys using to report that the issue still exists?

I got good action by trying to email from the owners connect website and chatting with a rep. Had a long convo and closed that with a case number. My case started with the coolant leak and grew from there by adding the rear rattle and now this amp thing. I know they're putting pressure on the dealer end because my struts (AI revision) are in and I'm getting pressure from both dealer and rep to make the service appointment.

On another note about this flash, I am more familiar with Ford module programming, and it's a fact that you can reinstall the "as built" data from day one and start over. In my case, that would work since I didn't have an issue before, and just update the other controllers but the amp. I've never worked with Chrysler module programming so I can't be sure.

 

At Spark, the DSP amp was replaced this past summer. After that the problem would still occur at startup, but visiting the EQ would resolve the issue for the entire drive cycle. I was told that the programming that they did last month was to also address the bulletin. As with the many other recent posts, the problem is in fact much worse since the programming than it was even before the amp alone was replaced. The system is total unpredictable junk now! It's so bad that my wife is now complaining about it where it really didn't use to bother her as much as it did me!!!

My car is at the dealer again, but I truly believe at this point that they already know that they can't fix the problem at this time.

 

Just got my amp flashed two weeks ago and it has solved my problem.


Sent from my iPhone using Tapatalk

 

Wikkid, did you listen to something full range on vol 9 then 10, then back? If you had the DSP flash done (not just a uConnect update), it will be doing this. Just flawed programming logic in the fix by Harman & FCA.

I was back at the dealer today (my replacement dipstick came in) and I had the previous tech working on this take a look. I left the dealership with a new dipstick and the Star Case from previous issue was being reopened by the tech.

 

I picked up the D this evening. They did the Amp reflash as it was not out on my last visit in the beginning of September. I only drove it about 30 minutes, but noticed 2 things. First the rotating tonal imbalances were gone, but there seems to be a new problem. The audio level was all over the place and seemed to over-react to my volume inputs. One time I went to turn it up thinking that it was on like 18, or more but it said it was on 10. it was damn loud for 10. I got caught up in traffic for a minute and when I went to turn it down the display said it was on 24...which made more sense based on how loud it was, but I swear that it said 12 before. I turned it down to 10 and it sounded way lower than it used to at that level. Has anyone else noticed this after this most recent amp reflash? It's going back ion Monday anyway, but just wanted some feedback.

 

Partially disregard my post above. I've now had time to fully assess the amp patch. As others have noted it does seem to fix the rolling tonal imbalances, but it creates a couple of new problems and there is at least one downside beyond that. First new problem is, as others have noted, there is an absolutely distinct and annoying difference in sound when the volume is rotated between 9 and 10. From 9 down the audio has no treble and the bass is annoyingly heavy. When you roll to 10 the sound abruptly changes it's tonal balance and the treble comes back and the bass falls off sharply. The bass below 10 is more than you'll hear again until you hit about 20, or so. The other problem is in the overall audio level when using the volume and/or when the speed volume compensates while the car's speed varies. Also, as noted by others, there is a sharp volume jump between about 18-22. The problem that I found is that when I had the audio on 18, or so, that the same jump also seemed to happen with the speed volume. Even with the speed volume set on 1 the compensation as the car's speed was abrupt and overwhelming. Turning the volume down below 16, or raising it above 24 seemed to correct this anomally, but that makes the speed volume feature essentially usless at volume settings of around 18-22. Which brings me to the additional downside.

I'll give it to the FCA engineers in that with the exception of creating two new problems, the original bass overload and abrupt tonal balance problem would appear to be gone. The downside is that it would appear to have been at the expense of overall bass performance. I had to totally readjust my EQ, but the overall is much more subdued (except when the volume is under 10). I can't help, but be frustrated as who knew that having a decent sounding audio system had become such a complex endeavor? My '08 Armada with Bose never had any weird issues, nor has any car that I have ever owned. The only car that I've seen that could develop problems as they got older was the E65/E66 BMW 7 series when their Logic 7 amps would take a dump and cause a myriad of weird sound issues, but replacing the amp alone always fixed those. So, now back to square one for me. My car is going back in tomorrow morning for further review by FCA. I will share my findings and see what they have to say. I'll keep you all posted.

 

Ok, here is a quick sweep comparison from volume levels 7-12. I will post up video of volume shift using the exact same track later tonight. I clearly hear the shift on Suli's video but on mine it just isn't there (of course I say this having not watched the video). I have no explanation or reason. The only difference is that mine was NOT flashed at the dealer.

I will do more later tonight and take a look at the upper levels. I just did the quick sweep for the main 9-10 issue.

 

Well .. I am glad .. but not so glad to hear that I wasn't the only one that noticed it being worse after the flash Not a happy camper either.

 

Well I emailed FCA last week and received an email the next day from uconnect with a case number and a person assigned to it. Tried calling them Friday but was too late in the day. Called yesterday and they don't have a fix and don't know when a fix will be out for this new issue. They also say this cannot be reverted to an earlier version. So they don't know how to fix it. And now the case is closed.

I am less than impressed with this. Not happy the dealer updated without consulting me. I am going to keep pressuring the dealer to resolve this.

 

First, FCA case management is a joke. It is an attempt to make the consumer feel as though they are getting special attention and that something truly is being done behind closed doors - that simply isn't the case. Scripts and friendly language interaction along with a waste of time is all you will receive going down that path. Trust me, I'm speaking from experience. I tried that path with my '14 RT since it was my first FCA vehicle ever, dealing with several issues including the eq and lumbar among several others. After several calls I had a reality check and that was it.

Now, here is a video of mine using the exact same track as Suli (and I'm sooo far from being a Dave Matthews fan)... The shift in sound going between 9-10 isn't there, why, I'm still working on finding an answer. It's a night/day difference clear as a bell in Suli's video and I have no doubt that the problem exists and believe me if I had noticed that problem back in July when I got the only amp with the new firmware I would have posted an oversized bold font sticky thread telling everyone to refrain from having the update done. I may try to find time to see if the dealership has a vehicle on their lot with the fix/problem or, since I still have my original dsp/amp sitting in a box I may put it back in and have the flash done to see if it develops the same problem.

Off the cuff the first thing that comes to mind is that there is a issue either with the executable doing the flash update or there could be an error/glitch in the code that was distributed and is being loaded to your DSP. Again, that's just off the cuff but consider that mine very likely wasn't not updated/loaded with the same executable/process since I received it two months prior to the TSB.

 

Well, I just had the 'fix' done to mine. I am also having the 9-10 bug happening. Damn, this might even be worse than the original issue. So frustrating.

 

Actually, I think you can hear a shift from 8-9, and again from 9-10.

 

That's exactly what I have been noticing.

 

I'm not buying the auto-loudness either. When I'm at level 8, the bass (which is set at 2 bars above the midline) is ridiculously strong, the mids and highs (both about 3 notches from the TOP) are very low.

Volume up 1 notch to 9, bass reduces, mids / highs gain, 1 more notch to 10 and bass drops significantly, mids / highs gain again. I would argue that this is WORSE than the other issue, since you can't do 'the fix' to it with the EQ.

$4X,000 vehicle, sounds like a junk speaker in a dumpster.

 

I had the same problem with my tuner about 4 weeks back after taking my RT to the dealer for this amp fix. After jacking me around for a couple hours they finally said that my issue and code was from me replacing the factory sub and went on to tell me no flash was available even though I had the TSB in my hand. Then I got to spend the next week on the phone with Diablo sport trying them to reset my tuner because like you said it would not recognize my truck. Finally after arguing them they agreed to send me the file to reset the tuner only after I faxed them the proof that I had the truck in for service. I'm going to just watch the forum or mailbox for when the finally fix this issue before I take the truck back for servicing.

 

Update. I'm gonna jump back a bit so that you all get the full effect of what Star is up to in resolving your audio issues. Back in the early summer my DSP amp was replaced with no additional programming. This repair, while it seemed to generally solve the rolling tonal changes while driving, didn't solve the base issue where the bass would be all out of wack after the car was started. The only good news was that for the most part if I went into the EQ and toggled the treble everything would balance out and generally stay that way until the car was restarted. About a month ago my car was programmed including the recall for the Uconnect security issues and everything hit the fan! The audio system tonally had a mind of it's own and nothing would fix it. A couple of weeks ago I took it back in and they did the amp patch. Good news original problem fixed. Bad news the dredded and well documented 9-10 volume problem and a rolling speed volume problem that would occur only under acceleration, or deceleration. Yay! Fubar!!! So my car sat awaiting a new radio which once installed fixed nothing (it was an amp software patch so I'm not sure what Star was even thinking about here). Today they (Star) decided to again replace the DSP amp and claimed the car to be fixed.

Well, to no surprise, not so much, but not only is it not fixed they simply pulled a fast one. By replacing the amp again it they simply took things back to square one. No Uconnect programming to screw it up and no patch to create the new problems! Wha-laaaaa!!! So there you have it, folks. It's f'd up after the car is started, but so far seems to hold it's own again after doing the EQ correction. Can you say pissed off? Damn skippy I am! More to come, so stay tuned!!!

 

At this point, we're going to be stuck with this crap patch of the AMP for the DSP issue until FCA and Harman get their sh@# together. I'd like to 100% blame Harman for this (Harman/Alpine/HarmanKardon all same company), but I know FCA is at fault as well.

*facepalm*

 

At this point, we're going to be stuck with this crap patch of the AMP for the DSP issue until FCA and Harman get their sh@# together. I'd like to 100% blame Harman for this (Harman/Alpine/HarmanKardon all same company), but I know FCA is at fault as well.

Harman and Alpine are not the same company. The big question is if the problem is in the coding itself or the script that does the update, that will give a better idea whether to point the finger at Alpine or FCA.

Is anyone with the 9-10 volume issue in or near Atlanta?

 

My truck is in again. They are replacing my amp to see if that fixes the issue. They are also trying to troubleshoot another issue I have (strong vibration sound on right turns under light acceleration). They have the car loaded with sonic ears mounted to the chassis. I guess I'm the first one Dodge has heard about. Lucky me.

No talk on how the ACC: 70 is all crooked on my display

 

Sorry, Spark is correct, I thought HARMAN owned Alpine, they do not (maybe I was thinking Infinity, which they do).

 

First - moderator - is there any way this thread can be moved back to the '14+ section? Yes, there is now an "electronics" section but this thread is specific to '14+ and is now being overlooked in this section.

Second - I put this in recent post but it's at the bottom of the page before this one - is there anyone in Atlanta with the volume 9-10 issue? If so, please send me a PM.

AT THIS POINT, HAS ANYONE HAD THE UPDATE DONE WITHOUT THE VOLUME SHIFT ISSUE?

As far as the change in sound quality, I have been told by someone at FCA who is well aware of my opinion/results "The amplifier is working to design intent." Of course I wholeheartedly disagree...

 

+1, please move this back so there is more visibility on it.

 

Just talked to the dealership. They said that Chrysler is sending out a new amp that is supposed to fix the issue, and that they know about the existing issue.

I've been assured that this will fix the problem, unless it doesn't. Go figure. I should have my hands on it tomorrow or the day after, depending on when they get the new amp.

 

It could indeed fix the 9-10 problem. I have inquired several times how my unit had the firmware installed and have yet to get an answer. What does matter is that the eq issue is resolved and that the 9-10 issue doesn't exist. That said, YOUR SYSTEM WILL NOT SOUND THE SAME AS WHEN YOU PURCHASED THE VEHICLE. As my comparison graphs show, you will lose part of the upper register and it will sound like someone has muffled, stolen, muted the tweeters, granted that is *probably* how yours sounds 10+ right now anyway since you have had the update done, just even worse below 10. I say probably since I haven't had the chance to listen to a vehicle that has had the flash update - it *should* sound the same as mine but the question is whether it sounds the same above or below 10...

 

So maybe I missed something but are you guys suggesting that the fixes so far from Chrysler fix one thing but degrade the sound in another way?

Marty

 

Hi there!

The "fix" fixes the bug where you have to turn the volume over 10, go to the EQ, and adjust the bass every time you start the car. CONFIRMED, FIXED.

Now, however, the system sounds like a fart in a dumpster up until 8, turning to 9 makes it marginally better by lowering the bass and increasing the mid/treble. Turning to 10 make it back to 'normal', where bass isn't super powerful. CONFIRMED, NOT A FIX.

I think I'm going to be in the same boat as Spark now, with a new amp... Not looking forward to this at all.

 

Okay, just picked up the durango...

They replaced the amplifier.
FP-Number: 68248754-AC
Description: Amplifier 08060018
It says, "Opened star case, replaced amplifier per recommendation for loss of eq settings at key off"

At first blush, dare I say the issue is fixed? The original bug is gone (adjust eq at volume over 10). The new bug is gone (heavy bass until 8, shift at 9, shift at 10). It also doesn't sound terrible. Perhaps this is my fatigue with the issue?

But I will say this. It was set of an HD radio station when I got in the car. I listened to that station after adjusting the EQ. Was fine at volumes I used (1-17). I had it at ~10, I can't remember, switched to Octane on SXM, and the bass was through the roof (terrible). I about flipped my shit. I switched it back to FM, and it was normal. I changed the volume through the range, normal, then back to SXM, and it was NORMAL again.

So there is still a gremlin, but I haven't come up with definitive reproduction steps yet. I'm sure I'll find the secret sauce tomorrow of the following day.


As a side note, it was in getting a strange vibration fixed. They actually fixed it. Here's the diagnostic:
underbody heat shield grounding out / contacting exhaust
multiple road tests to determine source of vibration
torqued all front suspension
visual inspection found shield near base of a pillar hitting exhaust
repositioned heat shield no further abnormal noises heard

Time will tell, i suppose.

 

They replaced the amplifier.
FP-Number: 68248754-AC
Description: Amplifier 08060018
It says, "Opened star case, replaced amplifier per recommendation for loss of eq settings at key off"

Interesting that yours is C, do you recall if your original was A/B/C? My original is a B, my replacement has a completely different part number on a sticker/decal overlaying the original.

At first blush, dare I say the issue is fixed? The original bug is gone (adjust eq at volume over 10). The new bug is gone (heavy bass until 8, shift at 9, shift at 10). It also doesn't sound terrible. Perhaps this is my fatigue with the issue?

A huge step, almost four months later there is finally another amp that works. Did they let you keep your original amp?

It was set of an HD radio station when I got in the car. I listened to that station after adjusting the EQ. Was fine at volumes I used (1-17). I had it at ~10, I can't remember, switched to Octane on SXM, and the bass was through the roof (terrible). I about flipped my shit. I switched it back to FM, and it was normal. I changed the volume through the range, normal, then back to SXM, and it was NORMAL again.

I will try this scenario tomorrow. I've had XM since it started and haven't listened to FM in fifteen years.