[durangodan]

I certainly hope this will turn out OK. It's costing me plenty in time, money, and sanity. The dealer is probably going to lose money on this job. Everyone is frustrated, and I honestly believe the dealer is trying to do a good job, and is replacing all parts that have damage. I'm trying to be a tolerant customer as the dealership with all their faults, are trying to work with me now. How's that Martin Saine working for you? I may have to eventually get one myself.

 

[FSTDANGO3]

They're idiots
Do what Mike said
Steve
DOC Pres

 

[MWeed]

Any tranny man worth his salt could have that tranny out 2 times a day and completely rebuild it from front to back. If they don't have it right by now, they never will have.

I just love my tranny. It's the best I have ever run. My dealership installed mine, and the tranny guy asked me who built it, 'cause he was so impressed by the way it ran.

 

[IndyDurango]

Give them 1 more (very short) strike and bail on the repair. Find ANYTHING to bow out on their work at this point? even a failure to return your call. They have had the D way to long so now you need to take control back.

Tell them you haven't the confidence in their work and in instead of suing them, or letting the media know about their incompetance, you have an alternative plan.

Order a Fastman unit, and have the dealer guilted into providing the loaner until it arrives. They can park your D out in there service lot. Tell them once YOUR rebuild gets there, you WILL pay THEM $600 plus a little extra for the labor to swap out the unit they destroyed with the unit you bought.

All bases settled. They get a little, you get a lot, they safe face.

If they say no, explode in all directions, the BBB, the news media, Chrysler's service line, their owner, etc etc etc.

IndyDurango

 

[01_EOD/R/T]

ripoffreport.com can be another place to go to.

I agree, they're operating in bad faith right now and an alternative resolution is awfully reasonable. I know they seem to doing all they can but 12 days later is ridiculous, not to metntion the obvious fact that your tranny doesn't shift out of 3rd now that they have "fixed" a transmission that had no apparent issues to begin with.

 

[FSTDANGO3]

ripoffreport.com can be another place to go to.

I agree, they're operating in bad faith right now and an alternative resolution is awfully reasonable. I know they seem to doing all they can but 12 days later is ridiculous, not to metntion the obvious fact that your tranny doesn't shift out of 3rd now that they have "fixed" a transmission that had no apparent issues to begin with.

They may be doing all they can but they're not doing the job right
Steve
DOC Pres

 

[durangodan]

Supposedly they now have it "fixed", but want to keep it through Monday for further testing. They certainly haven't been doing a good job on this so far, and Monday makes 14 days. How they screwed it up so bad that it quit shifting into OD, I don't know. I'll always be worried (after I get it back) that they missed something or damaged something else, and that it'll fail right after the warranty expires. How can I get out of this? Any recommendations? I'd love to get out of this screwed-up repair and order a transmission from the Fastman, even if it costs an extra grand to do so.
Dan

 

[FSTDANGO3]

Tell them when you pick it up that you'll pay them after 30 days of use and reassurance that all is well now
Steve
DOC Pres

 

[durangodan]

Well it feels great to finally have my D back after 14 days at the stealership. The (bleep-bleeps) tried to bill me for two transmission fluid changes (had that removed), and they did bill me for the two extra parts that they called me back to say that they'd include for no additional charge. Then the service writer made a loud scene in front of other customers saying I called him a "liar" when I said he called me and said those parts would be included in the original quoted price. Of this I'm 100% sure what he said. I'll never deal with them again, and will take further action with Daimler Chrysler Corporate. When I asked for a copy of the Z tape (recording of phone calls) the service manager refused to get me a copy or even let me listen to them. All calls were made to my cell phone, so I'll have time and date records of every call made, and they'll have to produce the recording for every one of them when DC contacts them. Make sure you never authorize anything over the phone, always get it in writing.
Dan

 

[01_EOD/R/T]

I'd talk to the dealership owner before those tapes "mysteriously disappear". If not in person, something traceable like a delivery confirmed request letter or a recorded phone call.

Sorry for the headaches. What dealership is this so owners know to stay away?

 

[FSTDANGO3]

Glad you got it back This dealer is a Nightmare
Please post there name so we stay away
Steve
DOC Pres

 

[durangodan]

I'll be talking to DC Corporate, which I think will be more effective than dealing with the ownership. When I bought my car new in 2001 at Maroone Dodge (Delray Beach, Florida), Dodge Service was located at Maroone Nissan and they were pretty bad. A year or two later Dodge Service moved to Maroone Ford, and they were really bad. Took my D in for AC repair (AC blew hot air) under warranty three times, every time paying the $50 deductible and first day rental, and a 2-3 week wait each time to bring it in for service. Yes I complained each time the AC died after a day or two. One of those three times they sent it to Maroone Chevrolet for the AC repair. After still no working AC after the third attempt, I told the Dodge service manager that I was going to contact DC Corporate and he smugly said "go ahead", so I did. DC Corporate called me the next day and the dealer called shortly afterwards. Brought my car right in, and had it back working perfectly within two days, and they gave me a free Gen 2 D for the rental. AC still blows ice cold 3-4 years later. Now Dodge service is located at Maroone Jeep, and they're just as bad as all the others, maybe worse. DC Corporate is going to deal with this one now, I've had it with all the Maroone dealerships. All of this is true, and I have more horror stories from my old '95 5.2 Dakota and my '98 V10 Ram from different dealerships south of here. They're all the same, terrible!! Despite it all, I have liked all my Dodge vehicles, but cringe at the thought of bringing them in for service or repair. The independant auto repair shops in South Florida are as bad, and often worse than the dealerships, so you pray nothing goes wrong with your car.
Dan

 

[01_EOD/R/T]

I had a buddy who had a D, around the same year?2000 or 2001 I can't remember for sure but her had the same type of AC issues. It was in the shop more than he could drive it and it was bought back under the CA Lemon Law. I know there were quite a few of those (at least in CA) that got bought back for the AC not working. He went back to Chevy after that.

Sounds like that whole chain of dealerships really sucks. We'll keep that in mind. Thanks and good luck.

 

[IndyDurango]

Maroone or Moron?

Stick to THIS issue Dan when calling Chrysler Customer Service. DCX doesn't care about or will want to rehash the past. Blast away on this issue and make them make it right. If I were you, I wouldn't have allowed it and would have went off like I said last week.

Keep us updated, but I fear the following? they have your money AND they have your money. That about sums it up.

IndyDurango

 

[GreenD]

Dan, it sounded like you had a good relationship with the dealer when you said they were trying to make things right in the early posts. Now reading your multi location multi vehicle multi year problems I have to wonder a bit that you took the D to them in the first place. I'm mean no offense, and I hope the fix lasts and DC makes some amends, but once burned you can't go back, these places don't get better with time. One suggestion - when talking to DC focus on your fears about the longevity of this transmission fix, how inept the dealer has been, one thing DC can do with less of an argument than you'll get over money is to extend the warranty on the tranny.

There are some good dealers out there, I've had good luck with one locally here in NH, but its hard to find them.