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Discussion starter · #21 ·
I had no luck with the thumb drive, so I stuck with the dvd-r. Make sure you are using only dvd-r. not rw and that it is a single layer disc. I did some experimenting. Also make sure it is burning only as an iso file.
 
OK, I am still unable to get my firmware updated. I'm using a DVD-R, single layer disc with the ISO file named RHR-RHW-RHP-2.700 copied to it. It will actually read the disk and ID it as data, but it goes no further. I left it spin for 10 minutes before I gave up. I also put the same file on a thumb drive, along with an MP3 file to get the system to recognize it (it will not even see it if it doesn't have an mp3 on it) but it will only play that one song on there and not read the ISO file. I'm trying to update the firmware to get my phone to work. I had a Windows Nokia 930 phone that worked great for the 'Rango - it would read text messages to me and allow me to reply. After work replaced my Nokia phone with a Samsung J7 in November, the BT text alerts stopped working completely. I tried unpairing and e-pairing via Uconnect. The issue is the newer phone with the older 730N firmware.

Pic of my current firmware/Gracenotes ->


Some background - I work in the IT field for 20+ years, so this isn't a PEBKAC issue. I've burned hundreds of DVDs and built dozens of computers for a hobby. Is it possible I have to upgrade to an older firmware before making the jump to the newest one ? I'm going to try using Express Burn as recommended on the MyGig website -> https://mygig-disk.com/download-rhr.php
 
Discussion starter · #24 ·
OK, I am still unable to get my firmware updated. I'm using a DVD-R, single layer disc with the ISO file named RHR-RHW-RHP-2.700 copied to it. It will actually read the disk and ID it as data, but it goes no further. I left it spin for 10 minutes before I gave up. I also put the same file on a thumb drive, along with an MP3 file to get the system to recognize it (it will not even see it if it doesn't have an mp3 on it) but it will only play that one song on there and not read the ISO file. I'm trying to update the firmware to get my phone to work. I had a Windows Nokia 930 phone that worked great for the 'Rango - it would read text messages to me and allow me to reply. After work replaced my Nokia phone with a Samsung J7 in November, the BT text alerts stopped working completely. I tried unpairing and e-pairing via Uconnect. The issue is the newer phone with the older 730N firmware.

Pic of my current firmware/Gracenotes -> View attachment 86418

Some background - I work in the IT field for 20+ years, so this isn't a PEBKAC issue. I've burned hundreds of DVDs and built dozens of computers for a hobby. Is it possible I have to upgrade to an older firmware before making the jump to the newest one ? I'm going to try using Express Burn as recommended on the MyGig website -> https://mygig-disk.com/download-rhr.php
I am so glad to see someone else using pebkac issue! LOL ok with that being said, you shouldn't have to according to the instructions, however I did update to an earlier version then 3 months later 2.700 came out. I will also mention that I did have to burn it twice. I wasnt sure if the first one was a bad disc or what. One thing I forgot to mention before is to also make sure you burn it on the absolute slowest burn speed. Any time I didnt burn slow the updates didnt work.
 
I always burn on the slowest speed. So I had the start of a very successful update after using the recommended Express Burn software in my link above on mygig-disk.com. Doesn't make any sense to me, as I've always used Nero or ImgBurn to create an ISO, so ... whatever. It appears to be the key to the issue if you are having firmware update issues like I was.

Anyhow, I was stunned to see it actually start its update !!! Holy Moses !! It WORKED !! But ... there's always a but on these with me ... now I lost my nav, as it sits there on a 'Navigation is being activated' screen and will not finish. It successfully completed the firmware update, as it reports I am on 2.700, but without nav I feel like this was actually a downgrade. Should I do a soft reset of the Uconnect unit next ? I also tried a Gracenotes update, but that too appears to be waiting on the completion of the Nav activation before it will go any further.
 
Discussion starter · #26 ·
I always burn on the slowest speed. So I had the start of a very successful update after using the recommended Express Burn software in my link above on mygig-disk.com. Doesn't make any sense to me, as I've always used Nero or ImgBurn to create an ISO, so ... whatever. It appears to be the key to the issue if you are having firmware update issues like I was.

Anyhow, I was stunned to see it actually start its update !!! Holy Moses !! It WORKED !! But ... there's always a but on these with me ... now I lost my nav, as it sits there on a 'Navigation is being activated' screen and will not finish. It successfully completed the firmware update, as it reports I am on 2.700, but without nav I feel like this was actually a downgrade. Should I do a soft reset of the Uconnect unit next ? I also tried a Gracenotes update, but that too appears to be waiting on the completion of the Nav activation before it will go any further.
I never lost my nav. So I'm not sure what happened there. Maybe try a soft restart or try running it again.

Sorry your having all these issues.


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Got my issues resolved by running the F/W update over again - essentially loading 2.700 on top of 2.700 last night. It warmed up a lot since my failed update (I think it was 9° the morning my update failed, and it was 42° last night). So the moral of the story is - don't attempt any Uconnect updates when it is extremely cold out ! It was so warm out yesterday that I even got to wash all that nasty calcium chloride chalk off of the 'Rango and make it look nice and clean again.
 
I am so glad to see someone else using pebkac issue! LOL ok with that being said, you shouldn't have to according to the instructions, however I did update to an earlier version then 3 months later 2.700 came out. I will also mention that I did have to burn it twice. I wasnt sure if the first one was a bad disc or what. One thing I forgot to mention before is to also make sure you burn it on the absolute slowest burn speed. Any time I didnt burn slow the updates didnt work.
did you see an ISO update for the 431 Radio by any chance?
 
Discussion starter · #31 ·
My build sheet says 431 and the owners manual says 730/430 with N and without, must be 430. Where do I find that?

Edit: Found one for the 430N but not for the 430 on the mydrive.ch account.
The system info screen on the radio should tell you which one you have. An easier way to tell, if its a blue screen, probably a 730. if its a red screen, probably a 430.
 
To wrap up my issues, I was finally able to update the Gracenotes today. My initial update, made at the same time as when I created the 2.700 firmware update, was burned using the Express Burn software but it would fail at around 2%. Since its such a long update process, I didn't have an opportunity to go for any long drives, but I had a 40 minutes drive today, and I did get it updated and working today. What I did to get it to work:

1) Re-downloaded the Gracenotes update, just in case I had a glitch or lost packet on the first download. Its a large 3.11GB file, so no harm in doing this.
2) Burned it using a DVD+R disk instead of a DVD-R. I know Cannonball recommends -R, but I had a full cake stack of +R disks, so I used one.
3) Burned using Nero instead of Express Burn. Nero had always worked for me in the past, but it did not work for the 730N firmware update.

It was nice to see the album art finally appear correctly, for the most part. I'd say I only had 1 in 10 songs identified properly from my collection on the old Gracenotes, but now about 7 in 10 had the proper album art appearing. Its not perfect, but it'll do. That 40 minute drive was to the PA new car show at the Harrisburg farm show complex, and after I left there, I said to my buddy that I didn't see another vehicle that made me regret buying my Durano. In fact, it has been almost one year to the day that I brought it home. I just love this beast !! Altho, the 392 SRT in bruiser gray at the show did look mighty menacing .... trying to talk my wife into taking mine so I can buy that one :p
 
Is your display predominantly blue (likely 730) or red (likely 430)? I think "N" is for Navi.. Also, the build sheet would show which you have, the system info screen of my 730 shows 2 sections Software: Application Gracenotes database and SDS then Hardware: serial number system and sirius
 
Discussion starter · #38 ·
Hey all you guys with the Uconnect 730n RHR. There was a firmware update to 2.700 last week. I cannot find any info as far as what the update does, as of yet. Just wanted to keep you informed.

Download Now | MyGig RHR 2.700 Software Update

Hello,

I have RHR 730N fully updated RHR- 2.700 and Gracenotes 6908. Now i want to update the Uconnect. According to my VIN number and the Uconnect website theres a new available update for my system. I already have the USB ready but my system fails to recognize "Setup- software update" , very frustrating .

Please let me know if you guys found a solution
I got a 2014 Dodge Challenger SXT plus. Thanks
 
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