So a small update here - and you all will think I am crazy when I say this. I have had issues for 25K miles with this extended crank issue. For the past month or more I have been testing FULLY pushing down the brake pedal until it hits the stop, and FIRMLY pushing the start button. Since I have started doing this I have not had an extended crank problem for over a month, whereas I was getting this issue 2-5x a week previously.

Likely its just been luck and I am dreaming for a fix - but I thought I would mention it. It doesnt make any sense to me as it should either start or not start, not do an extended crank - but is there any chance the firmness of the brake pedal press or button press is making a difference?

 

I do not think that is a fix. The unit will not crank unless the pedal is pressed. Meaning if it is pressed enough for cranking it is pressed enough for starting.

 

My 2021 been doing it since it was new will not take it to dealership do not trust them.Have 31000 miles
Does anyone know how difficult it is to replace the fuel pump??

 

We have the same thing happening on our 2021! Has this issue been figured out?? Been fighting with dodge dealership for 2 months now and they can’t find the issue. Happens with the door shut or closed.

Was there ever a solution to this problem figured out? I have a 2021 RT doing this constant and dealership is useless.

 

Jwo:
Have they been able to recreate the concern? Have you made a video, or otherwise been able to demonstrate the issue? Either way, I'd be calling Dodge customer service, and moving your concern up the food chain. Diagnostic time is covered on a vehicle under warranty. It sounds like those 2 dealers have zero idea about what customer service is.

Don

 

Did anyone get a resolution? I tried a Facebook group and was told Fuel Pump issue. This seems to be common issue on 21 Durango and Cherokee.

If you did get fuel pump updated, how are things going?

 

Time to pay up.

 

Yes, love that solution on a new vehicle under warranty.

 

Did you have the fuel pump tested?

The dealer refused to test it without me paying for it. I have had absolutely zero luck getting two different dealers to do anything with this issue, and its honestly driving me crazy.

 

I wonder if the tip in module is defective as that comes into play pressing the start button but not remote start

 

My work around for this issue on my 21 Dodge Durango is to remote start it using my key or UConnect app. Works great without long crank but when i try to push start it, it does give up in the first attempt.

 

Did anyone suggest keeping your foot of the brake and turning the car to the run position. Let it sit for a few seconds to build fuel pressure, then put your foot on the break. And start it… do this consistently for a while and see if you still have the NO START problems… if you don’t have any problems, then your real problem is a fuel pressure issue. When you keep your foot off the break and turn the D to the run position it will turn on the fuel pump and start building pressure. These are law enforcement fleet vehicles? I worked in law enforcement for years and retired, I would not trust any other officers with this project try it yourself for a couple days lol or did you get this problem solved?

 

You need to give us more info on your DD. Year, trim, engine, miles.

 

I replaced the battery and it didn’t fix the issue. I seen somewhere it might be the fuel pump

 

I have a 14 doing the exact same thing now, but since 2017... and I'm boosted too. I should damned well have an AEM Fuel Pressure gauge, but Im slacking. I actually had the problem pre 6.4 swap too!

 

Did you have the fuel pump tested?

 

I am still experiencing intermittent long cranks, anyone had any luck getting this fixed?

 

I have a 2021 Durango doing the same thing. Dealer can’t duplicate it and no code. It’s a 1/2 hour drive to work then we sit in the car with it idling for 45 minutes then shut it off. It takes about 2 1/2 hours to run our routes and when we get back to the car and try to start it it just cranks for 10 seconds then it will finally start.

 

Hello Gents, We have some 2021 Durango police interceptors and all of them are having an issue where after a start up and cool down (we start it in the day, but then shut it off for a bit and turn it back on) they crank but won't start until we stop the cranking process then start it again. our 2020s don't do this, but all 2021s do... Any idea what is going on? We asked the dealer and was told this is a "security feature" and key has to be paired with lock/unlock which imo is bs and doesn't work anyways. any suggestions as to what it can be? here is a video of the issue

We have 8 new Police Interceptor Durangos. 5 of which were experiencing this issue so far. Normally after shutting off for a brief period. Our local dealer has installed fuel pumps in them and solved the problem. It took a while to duplicate at the dealership, but finally did.

 

That is a classic sign of a failing fuel pump and you should get it addressed before it leaves you stranded somewhere.

 

My 2014 will do that if I let it sit for a few hours then try to start it back up again. My dealer also can't find any codes or replicate the issue (or that's what they kept telling me anyway). One of their techs mentioned it's probably the fuel pump letting fuel run back into the tank so the starts take longer. The way I get around it for now is to hit the start button to run without actually starting the car, let it sit for maybe 3-4 seconds then apply the brake and hit the button again to start and it'll fire right up.

 

I continue to have this problem, tried a diff key fob as suggested above with no luck. Having been to the dealer three Times I’ve about given up. Fuel pump sounds likely but they won’t do anything without a code under warranty.

 

We have 2020 with the same issue and we've done 5 fuel pumps in each vehicle since off warranty. I have two new 2021 Durango's do the same thing and like everyone else said we diagnosed it by putting on a fuel gauge and watching the pressure drop within 10 seconds. change the pump and everything is fine for 6 to 8 months then back to the same problem. Also i have cars at 5000 miles and at 120000 so the same thing.

 

I am still experiencing this as well after getting it back from the dealer stating they couldnt find any issues.

 

Fuel pump was replaced on my 2021 Dodge Durango Pursuit, along with the connector TSB fix. The issue still present, it is not only mine, its every 2021 Dodge Durango we ordered which is a total of 6.

 

We have been experiencing this issue for a little bit now. Most of the time it will crank for about 20-30 seconds then start. Occasionally it will crank for half a second then shut off and when it does this it always starts right up as normal. We experience these starting issues frequently (every 3rd start +/-) but not any specific pattern.

We just got it back from our dealership, the first two times starting it worked fine however now we are experiencing the issue again. Here are the notes from the dealership service department:

"verified slow crank performed gr8 battery test. found both batteries failed test. removed and replaced main and aux batteries. verified vehicle starts under own power... cleared dtcs. found vehicle long cranks and eventually starts after multiple attempts. backprobed PDC blue connector fuel fuel pump out. found no power intermittent at times resulting in vechicle to not start when commanded. removed and replaced PDC. checked and verified power output now reading every time. started vehicle multiple times. verified repairs"

The part number for the PDC they replaced is: 68498421AA PDC

Our is a 2021 Dodge Durango

 

If a dealer keeps your vehicle for days after the scheduled appointment, that means they did not look at it until the last day they had it and probably and hour or 2 before they called you.

When there is a diagnostic issue, dealers DO NOT get paid for it and it will sit until a tech has some spare time from making money.

Key thing, if your vehicle is running and you take it in for diagnostics, DO NOT let them keep it for days. No excuse and is a sign of a crap dealer.

 

Totally agree, I won't be returning to this dealer.