It seems this feature just been added as per this TSB http://www.wk2jeeps.com/tsb/tsb_wk2_2100315.pdf :clap:
ECO mode memory added to 2014 MY
- Tags
- eco 2014
wmomran
81 - 100 of 122 Posts
Joined
·
181 Posts
Mine's going in Saturday for this TSB as well as the steering column recall and a couple other things. The dealer is however pushing back on doing this TSB telling me they have to drive the vehicle which will require a M-F appointment to confirm transmission concerns, which I don't have any of. I keep telling them I want it done for the ECO mode not retaining its settings which doesn't require a test drive and they finally agreed to see it Saturday so we'll see if they push back again about doing it. Anyone else have their dealer push back? I feel like they are because I didn't buy my D locally. Hey, not my fault this dealer was not willing to "play ball", I did try to purchase from them.
Joined
·
928 Posts
Unless its general maintenance like an oil change, my local dealer won't book you for a Saturday, even if its just a software update. I think its more of a CYA on their part, just in case something else comes up or goes wrong. That way they don't have to provide you with a loaner and fit you in on Monday and potentially bump other customers.
Joined
·
181 Posts
They had no problem doing the recall and a couple other things they were showing needed to be "updated" on Saturday but when it came to the TSB, they started pushing back on doing it all together.
This is my current understanding (anyone please feel free to correct):
A recall they are required to do. They’ll do every vehicle they can touch and get paid by FCA.
A TSB is more like a known issue that doesn’t REQUIRE action. If you are in warranty the dealer will get paid by FCA to fix the issue- IF- BIG IF- you specifically have one of the ‘symptoms’ that is listed in the recall. If you don’t have the symptom I guess FCA can refuse to pay them (at least on paper).
A rapid response item (confuses me a little but I think…) is sort of in between. It’s not a recall but they will get paid to do it without a complaint.
So if you don’t officially complain about the specific symptoms in a TSB they probably technically can’t get reimbursed by FCA for it. So pick your words carefully. For example to get the TSB done in the original post here you apparently have to say “my vehicle has ‘Less than desired engagement quality in 4x4 high or 4x4 low range.’”
Of course FCA isn’t standing over your shoulder when you discuss the problem with the service people so they can easily write the magic words on the ticket to help everyone out. Sounds like your dealer isn’t getting the hint.
Joined
·
338 Posts
Yeah, exactly. Dealer is being a tard. Silliness!! Its a computer flash for crying out loud.
Joined
·
278 Posts
Yea, thats ridiculous. You should be able to just take your car in and say I want TSB XXXXXX. When I took mine in I just gave them the TSB number and said apply it. They were done with the recall, trans updates in about 25 mins.
Joined
·
294 Posts
I bought my 14 R/T back in June and it never had any updates done and when I asked for this to be done they said there is no updates for my R/T yet, just a recall for the front axles which this dealer did twice already and has no record of it. Geez!
Joined
·
278 Posts
My dealer just made me make an appointment to slip in a tag light bulb..... Really. I said it takes less than 2 mins and there was no possible way they could get me in in the morning. This is after I scheduled to have it done under warranty a week before the appointment and when I got there the first time the bulb was not in stock. Service blows. I have never been to a true "5 Star" dealer.
Joined
·
4 Posts
I took my DD in for this update this morning. The process took about an hour because I had some other warranty work done. I will say that the ECO mode comes back on when the car is started back up. But everything else was fixed. The quick changing of gears before the update is Fixed. Now it's shifting like the ECO mode was off. My DD wwould down shift to 7th when going up hills but wouldn't shift back to 8th gear until I manually shifted it. I went up a hill today and it didn't down shift at all, it felt like the cylinders kicked back in for the needed power. I am pleased with this update. I would suggest that you take a print out of the TSB with you when you take your DD in.
Joined
·
181 Posts
I took mine in on Saturday for this TSB and some other updates and according to the invoice they didn't do this TSB, instead they did 18-063-14, which in looking it up has nothing to do with the ECO mode. I feel like it is shifting better in ECO mode than before, but that might just be wishful thinking. I called the dealer back about this and they said they plugged into the D and applied every update to it available and said the TSB may not apply to it and they can't force it to take it. They said it is completely up to date and there is nothing they can do. If a specific TSB is applied to a vehicle, wouldn't it show on my invoice, how else would they get paid for it? I feel like they are screwing with me for no reason and I'm not happy about it. Is this even worth my time to pursue or should I forget it and just give them a bad review if I get a survey?
Joined
·
928 Posts
I could see the software being tied to VIN numbers. If they change something mid year, they don't really want to load the incorrect software onto the wrong vehicle (if its even possible) or that may open up a whole host of new problems.
Generally, you have to complain that you have an issue (if that's really an issue). My line was to them that "I have rough shifting in low gears and eco button memory doesn't stick, but here is TSB for your convenience". Also, maybe your RT was a recently purchase and you already have this fix.
Joined
·
181 Posts
My R/T was built 3/14. Maybe the dealer is telling me the truth when they said it is updated now to the latest software (though he is not doing a good job with his customer service skills and he is the assistant service manager), in reading the TSB it says REPAIR PROCEDURE: Reprogram the TCM with the latest available software (which is basically what I think he is trying to tell me they did). I just don't get why they would reference that they did a different TSB under the invoice section where my concern over the ECO mode was. Anyone with insider dealer knowledge who can make more sense of this?
I didn't want to come out and tell them I have rough shifting as they told me they would need to keep it for a half day or so to do test drives to confirm the issue before they would allow the TSB to performed until I told them it was just the ECO mode I was concerned about and they could diagnose that without test drives and taking up a bunch of my time. (I also really don't feel the shifting was rough, just not as good as without ECO mode, and I felt they would come back telling me everything is normal and they would not do the TSB).
I am taking a 400 mile road trip this weekend in it so I'll get a lot of seat time to really tell if I think it drives better in ECO mode. If it does, I won't waste my time with the dealer anymore, unless any of you think it is worth it. Love the D, but being this is my first experience ever with Dodge/Chrysler service, not impressed so far.
I didn't want to come out and tell them I have rough shifting as they told me they would need to keep it for a half day or so to do test drives to confirm the issue before they would allow the TSB to performed until I told them it was just the ECO mode I was concerned about and they could diagnose that without test drives and taking up a bunch of my time. (I also really don't feel the shifting was rough, just not as good as without ECO mode, and I felt they would come back telling me everything is normal and they would not do the TSB).
I am taking a 400 mile road trip this weekend in it so I'll get a lot of seat time to really tell if I think it drives better in ECO mode. If it does, I won't waste my time with the dealer anymore, unless any of you think it is worth it. Love the D, but being this is my first experience ever with Dodge/Chrysler service, not impressed so far.
Joined
·
636 Posts
I also had mine updated today.. (Also some HVAC update? Anyone got details on what it addressed?) but honestly I'm so used to turning off ECO that the few times I drove the D today I turned it off and forgot about it. Did it only address shifting in ECO mode?
So is the ECO mode always on until I push the button... when the button is lit up its off?
I have a '15, anyway of knowing if mine needs to be flashed?
And by the way I found this.... http://www.pac-audio.com/productDetails.aspx?ProductId=1291&CategoryID=34
Says it has ECO mode memory.
These guys have it for $189 http://www.caraudiogiants.com/pac-bci-ch41.html?gclid=CJyT95XO_cMCFUZk7AodsWEAlA
I have a '15, anyway of knowing if mine needs to be flashed?
And by the way I found this.... http://www.pac-audio.com/productDetails.aspx?ProductId=1291&CategoryID=34
Says it has ECO mode memory.
These guys have it for $189 http://www.caraudiogiants.com/pac-bci-ch41.html?gclid=CJyT95XO_cMCFUZk7AodsWEAlA
I've put just about 300 miles after this update and still like what they did, the jerkiness during shifts virtually disappeared. What I don't like is lag in the acceleration which I thought was related to this somehow. Essentially, from a complete stop making 90 degree turn and accelerating hard to 45 mph is a scary matter because the truck doesn't respond to acceleration immediately after the turn.
Joined
·
278 Posts
I have told my dealer that eco mode is downright dangerous.
SO I did my ECO mode software update today at the dealer and guess what? ECO mode button not holding memory, resets after car restart back to ON.
What should I do?
My paperwork I got says I got service:
Flash Software to TCM 18586 TSB 18-008-14 REV A 0.20
Any ideas anyone???
What should I do?
My paperwork I got says I got service:
Flash Software to TCM 18586 TSB 18-008-14 REV A 0.20
Any ideas anyone???
81 - 100 of 122 Posts
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
