UPDATE - I had an appointment at 7:30 yesterday morning. I ended up getting the same Service Adviser as I had the week prior, which I was hoping wasn't the case. So I explained to him once again what the issues were. He asked what time I needed it back and I said 3:00pm and he wrote down 2:00pm on the work order. He said he'd call later in the morning with an update. The day goes on, and at 3:21, I still had not received a call. A bit irritated, I proceed to call and the girl who answered the phone said it was done. I asked why no one ever called me when I was promised someone would, and she said the Adviser must've forgot. That really irritated me even more. I left work at 5 and on my way there, my Case Manager from Dodge called. I explained to him about the very poor customer service I've been receiving from this dealer. (I myself am in the customer service business, so I take these things very seriously) He was very apologetic and without my asking, offered me 3 years of oil changes and tire rotations for free to use at any Dodge dealership I choose. (thank god because it won't be this one!) He then explained to me what the dealer found with my Rango, and not to my surprise, they found nothing wrong. They said it's operating as it should.

I explained the issues again to my Case Manager and asked what the next steps would be? He said they would order a "Black Box" and install in the Rango. I would drive it for a week or so and then return it to the dealer so they can further analyze the data with a Dodge Engineer.
So the saga continues. Now I wait to hear from them as to when they will install this "Black Box."