[cpapjack]

I have a '16 R/T with the Hemi. Mine has been doing the same thing for the past few months. I got the Durango last August, and it didn't do this for the first 4-5 months. I've had it to the dealer twice and both times they say there's nothing wrong with it and they can't do anything if it's not throwing any codes. (What a bunch of BS!)

This couldn't have been more perfect timing, but I received a Survey from Dodge last week and I of course mentioned this particular issue and requested a callback. I spoke with someone from Dodge and they setup an appointment with a different dealer in my area. I have an appointment tomorrow, so we'll see how it goes. I've been "assigned" a Case Manager who is going to monitor this and see to it that this problem is solved to my satisfaction. I will post back once I find out anything.

 

[cpapjack]

Sounds good, please keep us posted on the results.


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Will do.

 

[cpapjack]

Cpapjack, any updates from the dealer?


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Sorry I haven't responded sooner. Been kind of a busy week and because of that, I had to reschedule my appt. to next Wednesday, the 24th. I will certainly update you after.

 

[cpapjack]

Sorry I haven't responded sooner. Been kind of a busy week and because of that, I had to reschedule my appt. to next Wednesday, the 24th. I will certainly update you after.

So I took my Durango in for my 9:00 appt. yesterday.I should've known I was going to run into problems when the Service Advisor said right away that they were backed up and two people called in sick. I explained my issues to him, and asked if to have my Rango back by 4:30. He said that shouldn't be a problem. 3:00pm rolls around and I hadn't heard from the dealer yet, so I called to get a status. The person I spoke with said they still hadn't looked at my vehicle yet, but would be soon and would call with an update. 45 minutes later, I get a call from the Service Advisor I dealt with when I dropped it off. He said they still hadn't looked at it yet, but it was next in line. I asked him what I was supposed to do for a vehicle, because it was obvious it wasn't going to be ready by 4:30. He didn't really answer me so I asked if they could give me a loaner. His response was that he could, but they didn't have any. I was starting to get furious at this point. So he said give me a few minutes to find something and I'll call you back. 1/2 hour goes by and I still hadn't heard from him. So I call back again, and he told me he hasn't been able to find anything. I started to go off on him and he said that I could give you your Durango back and you can reschedule your appointment. I said fine, as I needed it for that evening.

I will give this dealer 1 more try, as they've been good to me in the past. But if it doesn't work out next time, I have 1 more dealer in the area I could go to. After that, the next closet dealer is 45 minutes away.

So I will be following up today with my Case Manager that was assigned to me from Dodge. I will report back after my next appt.

 

[cpapjack]

UPDATE - I had an appointment at 7:30 yesterday morning. I ended up getting the same Service Adviser as I had the week prior, which I was hoping wasn't the case. So I explained to him once again what the issues were. He asked what time I needed it back and I said 3:00pm and he wrote down 2:00pm on the work order. He said he'd call later in the morning with an update. The day goes on, and at 3:21, I still had not received a call. A bit irritated, I proceed to call and the girl who answered the phone said it was done. I asked why no one ever called me when I was promised someone would, and she said the Adviser must've forgot. That really irritated me even more. I left work at 5 and on my way there, my Case Manager from Dodge called. I explained to him about the very poor customer service I've been receiving from this dealer. (I myself am in the customer service business, so I take these things very seriously) He was very apologetic and without my asking, offered me 3 years of oil changes and tire rotations for free to use at any Dodge dealership I choose. (thank god because it won't be this one!) He then explained to me what the dealer found with my Rango, and not to my surprise, they found nothing wrong. They said it's operating as it should. I explained the issues again to my Case Manager and asked what the next steps would be? He said they would order a "Black Box" and install in the Rango. I would drive it for a week or so and then return it to the dealer so they can further analyze the data with a Dodge Engineer.

So the saga continues. Now I wait to hear from them as to when they will install this "Black Box."