To know we have an acutal update version number makes me so happy!

 

Lets hope they did catch the more glitch/bug as possible in that upcoming update.

I wonder if the durango on the production line right now does have the new software version.

 

I got NO FLIES!!!
Still love my Durango!!

 

Welcome to the No Flies club!

 

Are they just going to send the USB out to all current Durango owners or do we have to register with Dodge Cares somehow?

 

I had the same question. I went thru my dealer to make sure I am on the list.

 

I hope there is an option to download it because who knows how long it will take FCA to mail USB sticks to owners.
When my Jeep needed a new update due to the hacking back in 2015, I was sent a USB but I was also able to download it myself from Uconnects website.

 

$10,000 that this DOES NOT get released before end of June.

 

Sooo.... The day after Courtney with @DodgeCares messaged me and said the update would be released by the end of June, Dodge Customer Service told me its expected "by the end of the 3rd quarter, 2021." Wonderful! How freaking hard it is to get everyone on the same page???

Sarah (6/22/2021, 1:06:05 PM): Thank you for chatting with us, my name is Sarah with Dodge Customer Care. Please keep the chat window open to participate in a brief survey at the completion of our conversation.
Me (6/22/2021, 1:06:09 PM): Hey Sarah.
Sarah (6/22/2021, 1:06:16 PM): Hello!
Sarah (6/22/2021, 1:06:22 PM): How are you today Keith?
Me (6/22/2021, 1:06:55 PM): I have been told that i there would be an update issued for my 2021 Durango Uconnect 5 system and it would be a USB sent in the mail.
Me (6/22/2021, 1:07:20 PM): How do I know that I am on the list to receive the USB update?
Sarah (6/22/2021, 1:08:26 PM): I can absolutely understand your concern with that issue. I would be happy to look into this here for you. While you wait, can you please provide the approximate mileage on your vehicle, your complete address, Zip, phone number and email to verify we have updated information on file?
Me (6/22/2021, 1:09:32 PM): ...
Sarah (6/22/2021, 1:13:36 PM): Thank you. Are you currently having issues with the Uconnect system?
Me (6/22/2021, 1:13:42 PM): Yes.
Me (6/22/2021, 1:13:49 PM): Every issue in the book....
Sarah (6/22/2021, 1:18:26 PM): OK Thank you.
Sarah (6/22/2021, 1:21:07 PM): Are you getting an error message on the screen in regards to an update?
Me (6/22/2021, 1:21:39 PM): No.
Sarah (6/22/2021, 1:21:56 PM): What are the specific concerns.
Me (6/22/2021, 1:23:00 PM): All the issues that my Uconnect 5 10.1" has

Here is my list (not exhaustive) of the issues I have with the new system. Some are minor others are simply broken.

1. Weather and Traffic is very intermittent and fails 8 out of 10 times. The system tries to connect to the weather/traffic service and after about 60-90 seconds it fails with an error to Please try again later.

2. Voice recognition does not recognize normal speech very well. All it says is PARDON when it does not understand what you are saying which is 90 percent of the time. VR improvements are needed. I have no issues with my 8.4" Navigation VR in my 2015 Ram or 2015 Jeep Grand Cherokee.

3. Android phones when rebooted, do NOT fully load until you log into your phone. If you happen to reboot your Android phone while in the vehicle, it will connect via bluetooth but not pass any data to the NAV system. Even if you log into your phone, the data is still not transferred to the NAV as it just says loading on the NAV screen. When you try to use the VR to make a call, the system says "phone is not ready. " The only way around this issue is to reset (reboot) the Uconnect system or disconnect bluetooth pairing then repair the phone.

4. When trying to play "stream only" SiriusXM channels you get an error on the Uconnect screen saying that you need an internet connection. One would think the system would either connect to the internet through the built in LTE but it does not.

5. Uconnect system does not recognize wma song file format.

6. Favorite Song/Artist Alert has 2 different types of pop ups. A rectangle (Screen length x 1.5" ) pop up or large 3/4 screen pop up. Why are two different pop ups and there is no rhyme or reason as to why one or the other pops up. The song/artist text in the pop up is not readable due to such a small font being used. Makes it dangerous driving because you simply cannot glance at it and read it due to the small size of the font. Also the pop up goes away TOO FAST to provide any ability to read it thoroughly even if the font was a larger size. I have attached images showing the two different sized pop ups with what I call the micro font. Song/Artist popups happen while playing songs from my USB or talking on the phone using the Uconnect system. This should not happen unless you are in radio (SiriusXM.AM or FM) mode.

7. When you tap Media, it should show your available media sources. But it shows random Media sources such as AM and USB3 (which I never use) but after a few minutes driving it will show Sirius, USB1, USB2, and FM. This renders the feature of hiding the media bar and only using the media button useless.

8. Randomly while playing MP3s via USB, the screen controls show a heart icon instead of the shuffle icon. The shuffle icon returns if the Uconnect is reset (reboot) but it has also returned after a new ignition/start cycle. There is nothing in the user documentation for the Uconnect 5 referring to a heart icon.

9. Surround Sound is not available for any media source except USB.

10. The Uconnect (25 percent of the time) randomly chooses a media source when vehicle starts no matter what source was active when the Durango was turned off.

11. The system states I am at the maximum for favorites even though I have unused favorite slots remaining. When I try an add a favorite I get the error message but the system DOES add the favorite. This started when I increased the amount of favorites from 12 to 18.

12. When a text message comes through, you have a choice to view it or listen to it. When you listen to it and it finished, the pop up to reply shows but no more than 2 seconds and it goes away. You do not have time to press the pop up button so you cannot reply.

13. You cannot add additional profiles.

14. When playing music via USB and shuffle is OFF the system only plays up to song 500. I just checked and I have a couple of thousand songs on my USB drive.
Why limit the amount of songs available to 500?

15. Strange Chime sound - Preceding a Song Alert I hear a notification beep then the song alert pop up shows. If I choose to listen to the song, it takes me to the channel and plays the song but I then hear what sounds like a 3 note chime. It is lower in volume then the music and I can't figure out why I hear it. It's almost like the program is calling a sound file when it should not be. I can reproduce this everything I get a Song Alert.

16. Navigation will not give voice prompts on all trips.
During my testing, 2 out of 10 times the Navigation did not give voice prompts. I had to cancel the current trip and re-add it. The voice came back and worked fine.

17. NEW -->Uconnect Health report has not updated in over 2 months even with driving the DDRT every day at least 30 miles a day.
Sarah (6/22/2021, 1:25:51 PM): Thank you. I am showing that there will it will be a mailed USB update. Current tentative ETA is by the end of Quarter 3 2021
Me (6/22/2021, 1:27:07 PM): Will it be mailed to all durango owners or do i need to be on a list?
Me (6/22/2021, 1:27:46 PM): I was told by the end of June by Courtney with Dodge Cares yesterday? Now end of 3rd quarter? What in the world?
Jacklyn (6/22/2021, 1:28:53 PM): Thank you for chatting with us, my name is Jacklyn with Dodge Customer Care. Please keep the chat window open to participate in a brief survey at the completion of our conversation.
Me (6/22/2021, 1:29:05 PM): ?
Me (6/22/2021, 1:29:10 PM): What happened to sarah?
Me (6/22/2021, 1:29:25 PM): End ChatSave Chat

Sarah
Thank you for chatting with us, my name is Sarah with Dodge Customer Care. Please keep the chat window open to participate in a brief survey at the completion of our conversation.
1:06:05 PM
Me
Hey Sarah.
1:06:09 PM
Sarah
Hello!
1:06:16 PM
How are you today Keith?
1:06:22 PM
Me
I have been told that i there would be an update issued for my 2021 Durango Uconnect 5 system and it would be a USB sent in the mail.
1:06:55 PM
How do I know that I am on the list to receive the USB update?
1:07:20 PM
Sarah
I can absolutely understand your concern with that issue. I would be happy to look into this here for you. While you wait, can you please provide the approximate mileage on your vehicle, your complete address, Zip, phone number and email to verify we have updated information on file?
1:08:26 PM
Me
...
1:09:32 PM
Sarah
Thank you. Are you currently having issues with the Uconnect system?
1:13:36 PM
Me
Yes.
1:13:42 PM
Every issue in the book....
1:13:49 PM
Sarah
OK Thank you.
1:18:26 PM
Are you getting an error message on the screen in regards to an update?
1:21:07 PM
Me
No.
1:21:39 PM
Sarah
What are the specific concerns.
1:21:56 PM
Me
All the issues that my Uconnect 5 10.1" has

Here is my list (not exhaustive) of the issues I have with the new system. Some are minor others are simply broken.

1. Weather and Traffic is very intermittent and fails 8 out of 10 times. The system tries to connect to the weather/traffic service and after about 60-90 seconds it fails with an error to Please try again later.

2. Voice recognition does not recognize normal speech very well. All it says is PARDON when it does not understand what you are saying which is 90 percent of the time. VR improvements are needed. I have no issues with my 8.4" Navigation VR in my 2015 Ram or 2015 Jeep Grand Cherokee.

3. Android phones when rebooted, do NOT fully load until you log into your phone. If you happen to reboot your Android phone while in the vehicle, it will connect via bluetooth but not pass any data to the NAV system. Even if you log into your phone, the data is still not transferred to the NAV as it just says loading on the NAV screen. When you try to use the VR to make a call, the system says "phone is not ready. " The only way around this issue is to reset (reboot) the Uconnect system or disconnect bluetooth pairing then repair the phone.

4. When trying to play "stream only" SiriusXM channels you get an error on the Uconnect screen saying that you need an internet connection. One would think the system would either connect to the internet through the built in LTE but it does not.

5. Uconnect system does not recognize wma song file format.

6. Favorite Song/Artist Alert has 2 different types of pop ups. A rectangle (Screen length x 1.5" ) pop up or large 3/4 screen pop up. Why are two different pop ups and there is no rhyme or reason as to why one or the other pops up. The song/artist text in the pop up is not readable due to such a small font being used. Makes it dangerous driving because you simply cannot glance at it and read it due to the small size of the font. Also the pop up goes away TOO FAST to provide any ability to read it thoroughly even if the font was a larger size. I have attached images showing the two different sized pop ups with what I call the micro font. Song/Artist popups happen while playing songs from my USB or talking on the phone using the Uconnect system. This should not happen unless you are in radio (SiriusXM.AM or FM) mode.

7. When you tap Media, it should show your available media sources. But it shows random Media sources such as AM and USB3 (which I never use) but after a few minutes driving it will show Sirius, USB1, USB2, and FM. This renders the feature of hiding the media bar and only using the media button useless.

8. Randomly while playing MP3s via USB, the screen controls show a heart icon instead of the shuffle icon. The shuffle icon returns if the Uconnect is reset (reboot) but it has also returned after a new ignition/start cycle. There is nothing in the user documentation for the Uconnect 5 referring to a heart icon.

9. Surround Sound is not available for any media source except USB.

10. The Uconnect (25 percent of the time) randomly chooses a media source when vehicle starts no matter what source was active when the Durango was turned off.

11. The system states I am at the maximum for favorites even though I have unused favorite slots remaining. When I try an add a favorite I get the error message but the system DOES add the favorite. This started when I increased the amount of favorites from 12 to 18.

12. When a text message comes through, you have a choice to view it or listen to it. When you listen to it and it finished, the pop up to reply shows but no more than 2 seconds and it goes away. You do not have time to press the pop up button so you cannot reply.

13. You cannot add additional profiles.

14. When playing music via USB and shuffle is OFF the system only plays up to song 500. I just checked and I have a couple of thousand songs on my USB drive.
Why limit the amount of songs available to 500?

15. Strange Chime sound - Preceding a Song Alert I hear a notification beep then the song alert pop up shows. If I choose to listen to the song, it takes me to the channel and plays the song but I then hear what sounds like a 3 note chime. It is lower in volume then the music and I can't figure out why I hear it. It's almost like the program is calling a sound file when it should not be. I can reproduce this everything I get a Song Alert.

16. Navigation will not give voice prompts on all trips.
During my testing, 2 out of 10 times the Navigation did not give voice prompts. I had to cancel the current trip and re-add it. The voice came back and worked fine.

17. NEW -->Uconnect Health report has not updated in over 2 months even with driving the DDRT every d
Jacklyn (6/22/2021, 1:29:41 PM): I do apologize Keith, it does look like it the chat was disconnected. One moment please while I review the case.
Me (6/22/2021, 1:30:20 PM): Sarah
Thank you. I am showing that there will it will be a mailed USB update. Current tentative ETA is by the end of Quarter 3 2021
1:25:51 PM
Me
Will it be mailed to all durango owners or do i need to be on a list?
1:27:07 PM
I was told by the end of June by Courtney with Dodge Cares yesterday? Now end of 3rd quarter? What in the world?
Jacklyn (6/22/2021, 1:32:50 PM): Thank you so much for holding. I am seeing it will be mailed to all Durango Owners and it will be by end of the 3rd Quarter. I do apologize.
Me (6/22/2021, 1:33:26 PM): Why was I told end of this month by Courtney with DodgeCares yesterday???
Jacklyn (6/22/2021, 1:33:49 PM): I do apologize Keith, I cannot speak for the previous agent.
Me (6/22/2021, 1:33:50 PM): This infotainment system is barely functional...
Me (6/22/2021, 1:34:13 PM): Thats crazy.
Me (6/22/2021, 1:34:23 PM): how can I escalate this issue?
Jacklyn (6/22/2021, 1:34:35 PM): One moment please while I further look into this for you
Me (6/22/2021, 1:35:12 PM): I spent $60,000 on a car that is missing advertised functions and is full of bugs.
Jacklyn (6/22/2021, 1:37:15 PM): I do apologize, I am still looking into this for you.
Jacklyn (6/22/2021, 1:38:09 PM): Have you been to an authorized Dodge dealership for a diagnosis?
Me (6/22/2021, 1:38:26 PM): yes
Jacklyn (6/22/2021, 1:38:36 PM): When was it at the dealership?
Me (6/22/2021, 1:38:40 PM): and they said i would have to wait for an update and they couldn't help me.
Me (6/22/2021, 1:39:04 PM): Months ago.
Me (6/22/2021, 1:39:42 PM): You should have all of these notes on my account already.
Me (6/22/2021, 1:39:54 PM): Been waiting for this update for 7 months nearly.
Jacklyn (6/22/2021, 1:40:38 PM): One moment please.
Jacklyn (6/22/2021, 1:42:50 PM): Thank you so much for holding. I am going to send your case to our team for assistance. They will contact you within 1-2 business days.
Me (6/22/2021, 1:43:11 PM): Okay. What team is that?
Jacklyn (6/22/2021, 1:43:38 PM): It is our Uconnect Specialist team
Me (6/22/2021, 1:44:05 PM): Okay. Will they be emailing me to calling me?
Jacklyn (6/22/2021, 1:44:26 PM): They will be calling you
Me (6/22/2021, 1:44:41 PM): Okay.
Jacklyn (6/22/2021, 1:45:29 PM): Is there anything else I can assist you with today?
Me (6/22/2021, 1:45:32 PM): no
Jacklyn (6/22/2021, 1:45:43 PM): Thank you for contacting Dodge Customer Care. Please chat with us again if you need further assistance. You can also look on our website www.Dodge.com. Have a great day!

 

Performance Pages have issues too.

1. Snapshot feature: One would think it is to take a snapshot of the screen or values after a run. But when you press snapshot, a Dodge screen appears and then you are back to the performance page you are on. I cannot find the snapshot anywhere.
2. Save to USB feature: On certain performance pages you can save to USB so I tried it. Well it saved a jpg file and the image is, Mopar or No car. Second time I tried it was just an image of Mopar.

WTF is wrong with me and what am I doing wrong?

I wanted snapshots because I ran 6.0 0-60mph today in a nice cool 57 degree weather. I wanted to see the HP and torque output during the run and yes it was recording.

 

I was trying to take snap shots also but can’t figure it out. I tried two different USB sticks but I get “write protection” errors and notice the dodge logo showing up for the screen shot when I’m trying to capture dyno results. In dyno mode My horsepower won’t go past 100 last two days even while accelerating to get on the freeway but my torque was reading 440-450lb-ft. Not sure what’s going on everything was working correctly. It’s barely 2months old and I did notice a recent update at start up on my screen I’m wondering if that’s causing problems.

 

My case manager "Fredy" has completely blown me off. I ask simple and very polite questions and provide updates concerning new issues without getting a response

 

Uconnect Specialist Team

I am sorry but that is laughable.

Uconnect staffers have lied to me, failed to call me back when they offered to and are no longer responding to support emails I send.

 

 

So many issues in your cut and paste, you broke the chat

 

I think the chat window started to de-laminate LOL

 

Blame Vice-White for any typos, etc. He is the original compiler of the list. Kudos to him BTW.

 

Haha. There ya go. Damnit @Vice-White!

 

I wish I could have a chat with a french case manager. I would yell at him like only a french man can do

 

 

This is getting ridiculous/. I chatted with Mopar about Vehicle Health Status not updating since April. They tell me they need to research the issue and get back to me. That was 2 days ago but I got an email this morning.

Thank you for your patience as I reviewed this matter further.
It has been determined that the media center in your vehicle is not able to generate a Health report , as such it will not update some of the other statuses either.
Our Connected Services team is working to resolve as quickly as possible, but we do not have a date of resolution that we can provide at this time.
I am sorry I was not able to assist in getting this resolved today

6 years with my ram and Jeep and never an issue. 3 months with the Durango and the Uconnect system is such a poorly programmed and QC system it is embarrassing.
Not embarrassing for FCA because they are the cause but for me in the fact that I thought Uconnect was rock solid but it is not.

Still, I would love to find out if current production Durango's (last month or so) have the same firmware in them. If anyone works at a dealer or has a Durango built in May 2021 or later, can you take a peek and let us know?

 

Mine should be at the dealer in the next week, so I'll take a look when I take delivery.

 

There's no newer fw than what we all have. Get over it. I have heard November. So that to me means maybe December if we are lucky. Deal with it, or sell it.

 

And how do you know that? The lies Dodge tells you are do you have a inside connection to Uconnect engineers?

 

I have the srt and no Volvo can touch that, sorry.

 

This is for my wife to replace her JGC and I am open to other mfgs. I did ask if she wanted an R/T but alas, she said no!

 

Day1

800kms into my cross country trip. DD tows fantastic, gas mileage is as expected avg 18.9L/100kms. ACC is annoying and needs tweaking when passing others as it brakes occasionally when it shouldn’t, however it may be attributed to the absolute massacre of bugs on the front of her.

My Biggest update is with the Uconnect, not once did it skip audio or disconnect our phones. In the town we left this would happen continuously in the same spots exactly, and now I’m leaning toward some sort of freq interference that may or may not be attributed to a fighter base.…more to follow as I hit bigger cities and infrastructure.

Lane assist is cool but if tweaked a bit it could damn near be autopilot on the hwy, same with the ACC braking, it pulses when it should just gently apply the brakes, wondering if they used the same config as a non TnG ACC and the brembos are just providing more bite and in turn pulsing.

another 800km day tomorrow…and looking forward to it.

 

I notified that my iPhone disconnects the Wi-Fi to connect to the car , this didn’t happen in my Jeep. Maybe it’s auto joining Wi-Fi and causing connectivity issues?

 

I will say Uconnect got their act together with TomTom because weather and its features have been working perfectly for the past month.

 

Mine is a hit and miss. Some days when trying to look at radar map it lags when trying to load so I give up and close it.

 

After a turn by turn guidance, my view of te NAV never goes back to default. Always need to manually change it. And the auto zoom should be improve in my opinion. But I really like the photo radar notification. This is appreciate uconnect team!

 

checking in…

day 2 850kms, Carplay still flawless and went through a few very large cities. Really starting to think something weird electromagnetically was going on back where we left and causing massive interference to wifi systems. The areas that caused issues were also directly in line with 2 runways on a fighter base…

ACC is exponentially better after washing the bugs off the sensor..oops haha.

Day 3 700kms

avg mileage is now down to 18/100km…outstanding in my book coming from a 2500 with a 6.4. The built in nav is impressively good, all highway construction shows up, traffic, speed cameras, zero complaints. 900km trip tomorrow 💪🏽


lol why are you guys talking about volvos, they have nothing comparable to the DD especially the TnG and SRT stop feeding trolls 🤣

 

@Sykadelick What you saying is what I post previoulsy on the tread. My carplay was buggy when I went to a crowdy place/city this winter. Went flawless where i live (quebec city). So I think wireless carplay do not like interference.

 

so weird right?

What I find odd is we lived in a small town, and experienced the disconnects in the EXACT same spots every time we drove through them. It definitely isn’t our phones, as between the wife and the kids we have 3 different generations of iphones on differing ios versions lol. All behaved identical.

my only thought is the fighter base or runway had some sort of beacon or something that interfered with the durangos wifi… but really…who knows i guess. Just jazzed it’s been flawless since we left!

 

Just got a call from my case manager.... now the update is OTA. No USB. Hoping for July sometime. What a joke this has been....

 

Lmfao. They are clueless.

 

So I have a 21 SXT Plus with smaller 8.9” screen. 21k already in 6 months. Radio has locked up about 4 times now since then. Other functions work on the screens, but no sound and radio is locked. Shut suv off and restart no issues. Today I had to switch car to Acc and hold green button down on steering wheel per a forum post to reset it. I will have dealer check for updates on next service.

 

The problem here appears to be Dodge knows literally nothing about this Uconnect system, and expects Uconnect themselves to deal with the customer complaints. Uconnect wants nothing to do with first tier customer services, so they are trying to hide behind Dodge. The end result is we have hundreds (if not thousands) of expensive head units that don't work correctly, and potentially never will. I'm putting a dollar on there being no update anytime soon. I'll probably put another dollar on this becoming a class action event in the not-so-distant future. What an absolute mess.

 

Uconnect is Stellantis/FCA although they seem to treat it like a separate company.