[va-terps4]

Hoping I will have similar news on my medium heat soon. Mine goes in for the new module install tomorrow.

UPDATE - After 3 separate trips to the dealership, my 2021 Durango R/T TnG finally makes heat in the middle setting for the front seats.

Stellantis literally did everything they could think of to avoid putting an AD revision module in it:

1. First they told me everything was working just fine... within 1 degree of factory specs!
2. Then they told me the truck was only supposed to have 2 levels of heat in the front seats, despite the owner's manual, the physical buttons, and the UConnect headunit all clearly depicting 3 positions. I literally had to send them a photo of the owner's manual page where the 3 seat heat levels are explained.
3. They made the tech reset/reconfigure the existing AC module.
4. They made him replace the "center stack" of buttons under the UConnect5 display.
5. ONLY after my dealership pushed them with the images of of customer receipts posted here would Stellantis let them put the AD module in. Even then, they only did so begrudgingly as a "test". UGH

So instead of just fixing it the first time for the cost of a $60 module and an hour of labor, they made me go to the dealership multiple times, they paid for my rental car for 10 days, they threw over $400 of unnecessary parts at it, and they paid for untold hours of dealership tech time.

All this when they had been TOLD what the solution was. People should get fired for this level of incompetence at Stellantis. I honestly feel bad for the dealerships and the techs who have to put up with this sh*t.

 

[Durango El Diablo]

UPDATE - After 3 separate trips to the dealership, my 2021 Durango R/T TnG finally makes heat in the middle setting for the front seats.

Stellantis literally did everything they could think of to avoid putting an AD revision module in it:

1. First they told me everything was working just fine... within 1 degree of factory specs!
2. Then they told me the truck was only supposed to have 2 levels of heat in the front seats, despite the owner's manual, the physical buttons, and the UConnect headunit all clearly depicting 3 positions. I literally had to send them a photo of the owner's manual page where the 3 seat heat levels are explained.
3. They made the tech reset/reconfigure the existing AC module.
4. They made him replace the "center stack" of buttons under the UConnect5 display.
5. ONLY after my dealership pushed them with the images of of customer receipts posted here would Stellantis let them put the AD module in. Even then, they only did so begrudgingly as a "test". UGH

So instead of just fixing it the first time for the cost of a $60 module and an hour of labor, they made me go to the dealership multiple times, they paid for my rental car for 10 days, they threw over $400 of unnecessary parts at it, and they paid for untold hours of dealership tech time.

All this when they had been TOLD what the solution was. People should get fired for this level of incompetence at Stellantis. I honestly feel bad for the dealerships and the techs who have to put up with this sh*t.

If you used my dealership receipts I am glad to help…because I used other people’s receipts too to alert them to the fix…

 

[va-terps4]

If you used my dealership receipts I am glad to help…because I used other people’s receipts too to alert them to the fix…

I actually used the ones posted by @DDC, @dstryrGT22, and @63gearhead on another thread.

But it's pretty clear now that people who want this fix need to supply the receipts posted by others to their service department. It isn't that the dealer and their techs don't want to help. It's that Stellantis won't authorize the new module without a run around. The dealers won't be reimbursed for work they do without authorization. They are unfortunately stuck in the middle.

 

[Vice-White]

I actually used the ones posted by @DDC, @dstryrGT22, and @63gearhead on another thread.

But it's pretty clear now that people who want this fix need to supply the receipts posted by others to their service department. It isn't that the dealer and their techs don't want to help. It's that Stellantis won't authorize the new module without a run around. The dealers won't be reimbursed for work they do without authorization. They are unfortunately stuck in the middle.

I am not sure your dealer was the main cause of the issues getting the module replaced. I gave my dealer some grief but told them to fix it. I did not show proof b ut I have them the updated part number. All they have to do is put on the work order, medum heat setting not functioning. Replace module, now medium heat is functioning. That is all that is needed fro them to get paid. Now on the backend, if Dodge fails to pay the dealer because of no problem found on the returned module, then that is as scumbaggyness as Stellantis can get.

 

[Vice-White]

There is no doubt in my mind that Dodge/Stellantis knew what they were doing putting a 2 heat module in the Durango.
Most likely due to supply chain issues and the MY21 Durango was the 1st Mopar to have 3 heat settings for the seats.
Stellantis was probably like, who is going to know?
YOUR CUSTOMERS WILL FIGURE IT OUT YOU F**** IDIOTS

It is really sad that internet forums are sometimes a better place to get things figured out then the dealer where you spent 50-100K

 

[va-terps4]

I am not sure your dealer was the main cause of the issues getting the module replaced.

That's what I was getting at...

They are unfortunately stuck in the middle.

 

[va-terps4]

It is really sad that internet forums are sometimes a better place to get things figured out then the dealer where you spent 50-100K

My dealership gets so many keyboard jockeys telling them what the problem is, and what the solutions are, that they were literally shocked that what I was telling them from day 1 was correct. Unfortunately, the signal to noise ratio with customer input at the service desk is pretty bad. They've all learned to tune it out. But that comes back to bite them in cases like this. I'm sure it's hard for them to judge who has accurate info.

 

[Vice-White]

My dealership gets so many keyboard jockeys telling them what the problem is, and what the solutions are, that they were literally shocked that what I was telling them from day 1 was correct. Unfortunately, the signal to noise ratio with customer input at the service desk is pretty bad. They've all learned to tune it out. But that comes back to bite them in cases like this. I'm sure it's hard for them to judge who has accurate info.

The service writers at my dealer are all Class A technicians. Well at least they think they are. lol

 

[wvhemis]

I guess we are one of the lucky few. On our just-delivered 2022 everything works as it should all three levels of heat, and the steering wheel is fine. The FUConnect is working as it should. I have to tell you we almost bailed on this deal with all the issues you poor folks are having.

 

[Vice-White]

I guess we are one of the lucky few. On our just-delivered 2022 everything works as it should all three levels of heat, and the steering wheel is fine. The FUConnect is working as it should. I have to tell you we almost bailed on this deal with all the issues you poor folks are having.

late MY22 Dodge started using the updated comfort module and my guess is you have .98 firmware in your FUconnect which is the same as OTA update .99 I have. The .98 and .99 are pretty stable but still has goofey quirks and the VR still is sub par anything i have ever seen. thank goodness for android auto

 

[va-terps4]

Given that Durangos are now being delivered with the AD module (and 3 position heat working), I'm tempted to agree with @Vice-White about this being a parts supply issue that was managed very poorly. I do know that other manufacturers have had to delete seat heaters at various times during the supply chain crunch. It would make sense to me that Dodge might try to get by using older 2 setting modules just to get vehicles delivered. Hell - look at what they are doing with spare tires right now. I'd probably be fine if they were up front and honest about the situation. But the incompetence and/or lying and deceitful behavior we are seeing from corporate is simply inexcusable.

 

[frictioncircle]

No spare is more material imho than a void middle heat setting..

 

[Vice-White]

No spare is more material imho than a void middle heat setting..

It's all relative my man!

Did Dodge at least give a can of fixaflat to the spare deleted vehicles?

 

[frictioncircle]

It's all relative my man!

Did Dodge at least give a can of fixaflat to the spare deleted vehicles?

You didn't get the memo

Its the new updated 'Lightweight" package...

 

[Vice-White]

You didn't get the memo

Its the new updated 'Lightweight" package...

Does Dodge consider a can of fixaflat too heavy to include?

 

[frictioncircle]

I find the goo in a can of little usefulness except if you have a plug kit..then it is much more effective..

 

[va-terps4]

No spare is more material imho than a void middle heat setting..

I totally agree. But that just plays into my point... if they are willing to pull the spare tire and not reimburse the customer, or potentially even let them know, it makes sense that they would also be willing short sheet us on something as trivial as the middle seat heater setting. What amazes the hell out of me is how they are willing to throw SEVERAL HUNDREDS of dollars at trying to avoid spending $60.

 

[Vice-White]

I find the goo in a can of little usefulness except if you have a plug kit..then it is much more effective..

When I bought my 2011 SRT8 Challenger, when i go home I looked in the trunk and was like WTF is this.
Can of fixaflat and a 12v air compressor. Use that crap and it kills your TPS device. I asked the dealer would it be covered and they said if I have road hazard on my tires. LOL

 

[Tin Foil Hat]

I wonder if the RTs still get spares then. If so then there isn't any shortage and it's a ripoff cost cutting deal.

 

[Vice-White]

I totally agree. But that just plays into my point... if they are willing to pull the spare tire and not reimburse the customer, or potentially even let them know, it makes sense that they would also be willing short sheet us on something as trivial as the middle seat heater setting. What amazes the hell out of me is how they are willing to throw SEVERAL HUNDREDS of dollars at trying to avoid spending $60.

or pay millions to Derek Jeter for commercial appearances.