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Discussion Starter · #1 ·
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So for the past month our new 2021 Durango has been having constant issues with UConnect 5 on the 10.1” Apple Car Play.

The dealership has tried numerous attempts to set it up and some days it works and then doesn’t connect for days.

Tonight we found something interesting, which we never had seen. The vehicle connected to the phone, but the bluetooth for Unconnect said disconnected, previously it always should as connected. Then we noticed our wifi on the Apple iPhone 12 was connected to an unknown signal called DIRECT-19-ANDROIDAP. The Apple car play is working fine. We went to turn of the wifi and it warned you that you would disconnect from Apple Play. We were told the Apple phone’s only use Bluetooth tooth to connect to Apple play. Has any one else seen this? Is this normal? Hopefully it’s a fix that had been haunting us for the past month.
 

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Discussion Starter · #3 ·
Wireless CarPlay uses Bluetooth for discovery/reconnection, the rest happens over Wi-Fi.


UConnect is Android-based now.

:sad trombone:
So why does it randomly connect and disconnect when it wants? I guess my problem isn’t solved? Thank you for sharing this information, didn’t know it used wifi as well. This is more than service techs could tell us. Any tips or tricks?
 

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So why does it randomly connect and disconnect when it wants? I guess my problem isn’t solved? Thank you for sharing this information, didn’t know it used wifi as well. This is more than service techs could tell us. Any tips or tricks?
Dropped wireless CarPlay sessions are one of the issues the current UConnect system has.

Some have suggested it may be related to Wi-Fi interference, but I’ve had it happen frequently in the middle of nowhere (driving across Iowa).

It’s a bit of a mess, TBH (UConnect, not Iowa).
 

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Hi everyone,

We fell upon this thread and thought we could share some information with you.There seems to be quite a bit of confusion surrounding your Uconnect 5 systems and which phone devices are compatible. Here are some tips and tricks that I think you may find helpful:

Apple Devices: iPhone 8 or newer

Android Devices: S8 (at operating software level 9) or newer
  • Devices MUST also be equipped with 5GHz WiFi range to support wireless connection.
  • Due to Google's configuration, Android Auto features require USB connection, so it cannot be used with solely Bluetooth. Android Auto uses both Bluetooth and USB connections to function, and the system will be unavailable to other devices when using Android Auto. Every time your Android device is connected to media USB, and there is another device plugged in, you will need to manually change USB configuration in your settings for your Android to send data.
Additionally, it's important to remember that Apple CarPlay/Android Auto is simply a mirroring of your phone. You can toggle your phone settings so that it does not automatically search/pair for nearby WiFi networks, since this will cause your connection to temporarily drop. You might notice that your wireless Apple CarPlay/Andriod Auto loses connection/has choppy audio in random locations. The location interference may be due to “fixed wireless access”, connecting buildings to the internet. (Ex: universities, gas station chains, strip malls, fire stations.) Wireless connections at these locations operate across the 5GHz spectrum, across all channels, and can hog the spectrum. Wi-Fi devices, such as vehicles using wireless AA/CP, passing through this area can experience choppy or frozen Wi-Fi.

In order to utilize Apple CarPlay or Android Auto, it's important that the pairing process is done in the correct order since settings interact with one-another and can indeed turn off settings that you had previously enabled.

"Forget" your mobile device and Uconnect system on the respective units
On Apple device Go to Settings > General > CarPlay > Forget this Device​
On Uconnect System, go to Phone > Settings > Select Device in List and Delete the device​
On the Phone, go to Settings > Bluetooth > Unpair/Forget Existing "Uconnect" and duplicates​
Ensure that your mobile phone's software and Uconnect software are both up to date. Restart phone and pair again.
Make sure Siri is on & CarPlay is not restricted
Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and ensure CarPlay is enabled​
Go to Settings > General > CarPlay, tap your car, then tap Forget This Car.​
Set up CarPlay again

I hope this provides a little bit of clarification to some of the questions I was seeing! Please feel free to send us a private message if you have specific questions pertaining to your personal vehicle.

Thanks,

Courtney
Dodge Cares
 

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Discussion Starter · #6 ·
Hi everyone,

We fell upon this thread and thought we could share some information with you.There seems to be quite a bit of confusion surrounding your Uconnect 5 systems and which phone devices are compatible. Here are some tips and tricks that I think you may find helpful:

Apple Devices: iPhone 8 or newer

Android Devices: S8 (at operating software level 9) or newer
  • Devices MUST also be equipped with 5GHz WiFi range to support wireless connection.
  • Due to Google's configuration, Android Auto features require USB connection, so it cannot be used with solely Bluetooth. Android Auto uses both Bluetooth and USB connections to function, and the system will be unavailable to other devices when using Android Auto. Every time your Android device is connected to media USB, and there is another device plugged in, you will need to manually change USB configuration in your settings for your Android to send data.
Additionally, it's important to remember that Apple CarPlay/Android Auto is simply a mirroring of your phone. You can toggle your phone settings so that it does not automatically search/pair for nearby WiFi networks, since this will cause your connection to temporarily drop. You might notice that your wireless Apple CarPlay/Andriod Auto loses connection/has choppy audio in random locations. The location interference may be due to “fixed wireless access”, connecting buildings to the internet. (Ex: universities, gas station chains, strip malls, fire stations.) Wireless connections at these locations operate across the 5GHz spectrum, across all channels, and can hog the spectrum. Wi-Fi devices, such as vehicles using wireless AA/CP, passing through this area can experience choppy or frozen Wi-Fi.

In order to utilize Apple CarPlay or Android Auto, it's important that the pairing process is done in the correct order since settings interact with one-another and can indeed turn off settings that you had previously enabled.

"Forget" your mobile device and Uconnect system on the respective units
On Apple device Go to Settings > General > CarPlay > Forget this Device​
On Uconnect System, go to Phone > Settings > Select Device in List and Delete the device​
On the Phone, go to Settings > Bluetooth > Unpair/Forget Existing "Uconnect" and duplicates​
Ensure that your mobile phone's software and Uconnect software are both up to date. Restart phone and pair again.
Make sure Siri is on & CarPlay is not restricted
Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and ensure CarPlay is enabled​
Go to Settings > General > CarPlay, tap your car, then tap Forget This Car.​
Set up CarPlay again

I hope this provides a little bit of clarification to some of the questions I was seeing! Please feel free to send us a private message if you have specific questions pertaining to your personal vehicle.

Thanks,

Courtney
Dodge Cares
Any issues that you are aware of when you switch profiles when driving? We have experienced problems reconnecting to the driver. No other phones saved yet under other profiles due to glitches. Additionally, how come sales and service isn’t aware of how UConnect properly works? They all say its Bluetooth for Apple CarPlay. If it wasn’t for this forum and top engineers at Apple we would of never discovered how it truly works. Bluetooth is just the handshake that turns on the wifi connection to CarPlay. Additionally, why are you using an Android base system for Apple devices? This too creates issues.
 

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Profiles? You have multiple Profiles? How'd you do that? All of ours are missing the + button to add a profile.
 

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. Additionally, why are you using an Android base system for Apple devices? This too creates issues.
Fiat Chrysler Automobiles starting in the second half of 2019 will roll out a new version of its Uconnect infotainment system powered by Google's Android operating system and featuring new cloud-based services that you can take advantage of both in and out of the vehicle.

 
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