The dealership has tried numerous attempts to set it up and some days it works and then doesn’t connect for days.
Tonight we found something interesting, which we never had seen. The vehicle connected to the phone, but the bluetooth for Unconnect said disconnected, previously it always should as connected. Then we noticed our wifi on the Apple iPhone 12 was connected to an unknown signal called DIRECT-19-ANDROIDAP. The Apple car play is working fine. We went to turn of the wifi and it warned you that you would disconnect from Apple Play. We were told the Apple phone’s only use Bluetooth tooth to connect to Apple play. Has any one else seen this? Is this normal? Hopefully it’s a fix that had been haunting us for the past month.