I've got a 2018 Durango R/T with the 8.4" touch screen. Noticed a few weeks back that the screen has started to delaminate in the upper left corner and is slowly working it's way across the top of the screen. Anyone else getting this? Looks like a bubble under the screen surface. I did a search of this forum and didn't find anything. The Charger and Ram forums have a lot to say on it, but sure seems like a defect with the radio and not necessarily the vehicle it's installed in. And if you're out of warranty (and I am-54k miles) you're screwed to the tune of $1500 or more, with no guarantee that it'll last any longer than the original did.
I've got a 2018 Durango R/T with the 8.4" touch screen. Noticed a few weeks back that the screen has started to delaminate in the upper left corner and is slowly working it's way across the top of the screen. Anyone else getting this? Looks like a bubble under the screen surface. I did a search of this forum and didn't find anything. The Charger and Ram forums have a lot to say on it, but sure seems like a defect with the radio and not necessarily the vehicle it's installed in. And if you're out of warranty (and I am-54k miles) you're screwed to the tune of $1500 or more, with no guarantee that it'll last any longer than the original did.
This screen delamination issue is a serious manufacture defect. It is not acceptable for Dodge to continue selling products that may cause serious, potentially fatal, physical harm. When the screen goes out of control and changes settings and applications, it becomes a very serious road hazard as well as health hazard.
I cannot keep the AC on in Texas heat, because it keeps switching to heat and turning the temperature all the way up then it will turn the seat warmers on and off repeatedly. I have a four-year-old, and it is completely unsafe for her to ride in a car with the heater on in 100° weather. My only option is to turn it off, and then she suffers in the Texas heat. If I leave it on, it is an incredibly unsafe distraction trying to continually correct all of the changes it is making while driving.
It’s impossible.
It’s unsafe.
It’s unacceptable.
I was less than a month outside of warranty when my screen delaminated. I just contacted Dodge cares, and I was told there is nothing they will do to help financially or otherwise.
I am a certified paralegal, and I know a CLASS ACTION when I see one. I will be contacting an attorney within the week to discuss a lawsuit. If anyone is interested in joining or helping to hold them accountable, feel free to message me with details about your experiences.
I can deal with all manner of things, but when it comes to endangering child’s health or the lives of others, it crosses the line from inconvenience to known negligence.
P.S. I called
@DodgeCares and they most assuredly do not!