Where is Dodge Cares?

 

Let me tell you after 10 years and 158K on my DD DODGE DOES NOT CARE IS WHAT I HAVE FIGURED OUT just my 2 cents

 

@ViceWhite I like that you've changed your avatar to the last Dodge vehicle you wish you never got rid of.

 

You've a right to be pissed but this sounds like a local dealer problem not really a Stellantis problem. Well, yes it's a stellantis problem since the dealer is licensed by Stellantis...but the bad troubleshooting, the rental issues, and the unprofessional behavior are all dealer issues.

Stellantis does have a host of issues to deal with......primarily that nobody is buying their stuff anymore.....and some questionable dealers don't help their reputation.....

As for Subaru...they are great cars but some of their base engines are really weak. We had an outback with the base 2.5L engine.....definitely one of the slowest cars I have owned, but it was efficient, reliable, and trouble-free.........

 

I go back and forth on if Dodge is a good car.

Off the (build) line other than the new uConnect (hey Dodge call me I do software and can show you how to do things correctly) I think Dodge is a really nice car. I do my own maintenence since Dodge bought out my Max Care. But, you can tell that overall dodge at least on the Durango is going after high levels of durability. Unfortunately from a mechanics perspective Dodge needs to spend more time making things easy to fix. An example of this is why isn't there fuel pump access from inside the car? It's just lazy that you force people to pull their driveshaft and fuel tank if something goes wrong with the fuel pump.

Little things like this are frustrating + shouldn't be happening. I wish that I could sit in with your development team and kick them every time they ignore functionality and replaceability.

 

I go back and forth on if Dodge is a good car.

Off the (build) line other than the new uConnect (hey Dodge call me I do software and can show you how to do things correctly) I think Dodge is a really nice car. I do my own maintenence since Dodge bought out my Max Care. But, you can tell that overall dodge at least on the Durango is going after high levels of durability. Unfortunately from a mechanics perspective Dodge needs to spend more time making things easy to fix. An example of this is why isn't there fuel pump access from inside the car? It's just lazy that you force people to pull their driveshaft and fuel tank if something goes wrong with the fuel pump.

Little things like this are frustrating + shouldn't be happening. I wish that I could sit in with your development team and kick them every time they ignore functionality and replaceability.

I think they are great cars but dealers do not know how to fix them properly.

I am done getting into arguments with the dealer cause their techs are stupid because god forbid you question them, it is like all hell breaks loose and you get talked down to.

I wonder if the tech put the original pedal back on to see if the code stayed. FWIW I think it is a PCM/ECM or whatever Jeep calls it today is the problem and needs a firmware update, if there is one. Did the tech check? Sucks that I know longer can get access to dealer connect through a friend to look this stuff up.

They tell me they will call me tomorrow to give an update. I WILL bet they do not so an email to the GM will happen but not sure what that will actually do besides piss off the techs and service advisors. They might then spill milk in my carpet.

 

Here's another thing I just ran into.

If you're going to force people to press in bushings instead of making things an easy bolt in / bolt out configuration.

At a minimum give mechanics a flat area on the control arm or wherever a little wider than the bushing to press a bushing into a cup. It's ridiculous and completely obvious that you're going after parts replacement over refurbishment.

These are the little things that Toyota addresses but Dodge ignores.

 

Typical stuff with dealers. The PCM/ECM is not in the local warehouse so they ordered it from some other Mopar Deport in the US.
MY luck, the part is in Alaska and as usual it will be UPS ground 5 days+

The service writer (I will not call them advisors) is so lame. She act like you are wasting her time. She acts like you are someone she never talked to even though you checked in with her 4 hours earlier. Sadly one of the best customer advocates in the dealer is gone. What is left are annoyed service writers who have no issue with picking a fight with customers.

I watch these service writer idiots suck up to the hipster Service manager so I guess they feel empowered to tell an owner of an $80k Ram, "Let me say it one more time because are not listening, "I need your license, insurance and credit card otherwise you will not get a loaner." The poor Ram owner was simply asking why the insurance card was needed as he usually would pay the 15 bucks for added insurance. The service write says, " We have never done that" The owner says "last year You did". The service writer says, get this..." We have a more productive team and this is what is required."

The owner (and myself) just looked like WTF are you talking about. The old timer said forget it just give me a ride home. The service writer says, sure. The shuttle leaves in 45 minutes.

This type of service being allowed by mother Mopar is insane. And yes, Mopar allows it as these are not antonymous franchise owners which Mopar likes to say. Dealers are regulated by all kinds of Mopar policies including a code of ethics. If Mopar wanted to they could easily straighten up dealers and if dealers don't get in line, fire them as a franchisee. Mopar did it back in 2009 (for different reasons) and because they are acting like their dealers are excellent when they are not, customers get shafted day in and day out.

 

Poor management is reflected in employee actions. Also good employees tend to leave when there's bad management. It's a cycle that keeps getting worse over time.

You should try walking into a Toyota service and parts center. Just walk around a little. Everything wrong with Dodge dealer service centers will be clear.

And I'm saying this as someone that likes modern Mopar cars. Dodge dealer service centers are just bad.

 

I hate to say it, but Dodge is doomed with this level of customer service and cheap quality builds. The Dodge brothers are rolling in their graves!

 

My dealer has a Subaru store as well. I have been in that store and it is a different world in the repair shop.

I am still waiting for the PCM module to get in (supposedly today) and am laying odds 3 to 1 that it did not work. I am laying 20-1 odds I have to call the dealer to get an update like have have every other day since dropping it off. that is even when the service turd say I will get a call tomorrow with an update. It never happens.

 

I got a call saying my Jeep is ready. New PCM, new pedal module, test driven, no more throttle disengage latency is what I am told. I am picking it up tomorrow 1st thing when they open.
I asked the service writer, can you lot crew wash my Jeep, you have had it a week and I am sure it is dirty. She says, oh they work for they (lot people) sales department. We stopped providing car washes in Service. The sad thing is, I have been going there since 2015 and never ever once asked for a wash. They used to advertise it but they never did it but I never asked. The one Freaking time I asked, they say, eat shit and die cause it ain't happening. While that is some seriously harsh paraphrasing of what she said, that is how customers truly feel when we get confronted, belittled, ignored or given poor customer service by your dealer network @DodgeCares

Keeping my fingers crossed there are no dents, dings, scratches, interior smudged with crap then I will do an under hood check, under dash check and finally test drive the Jeep. I'll report back.

 

Talk about stress. I am dreading picking my Jeep up. I hope all is well. Sorry for being such a whiner but if you think about it, you know that tech fried my PCM. I feel there is a cover up and I am enlisting the dragnet guys to get to the bottom of this.

 

The work order tells the whole story.
replace pedal module.
codes set, module not functioning
check wiring under the hood OK
check wiring under dash - found two burnt wires, stripped, soldered and insulate.
check pedal module - still signal error
replace PCM


Truck runs fine, pedal does not act like it used to, acts normal.

Like I thought, without a doubt that tech fried my wiring and the PCM driver for that circuit.

 

Hi @Vice-White we're sorry to hear of your experience. If you would like to discuss further, our private messages are open!

Diamond
Dodge Cares

 

HI Diamond,

Thanks for the offer but there is no changing the past. What has changed is my mind on Mopar ownership.

 

The PCM went bad in my Durango a couple of years ago and they had it for 2 months because it was on back order.

 

There was an article last week that Stellantis is screwed since one of their main parts suppliers is going into bankruptcy. Even thought the supplier says they are still in business, the writing on the wall says Stellantis will be even worse off (actually customers) with part availability.


2 month wait for a PCM is about as stupid as stupid does.

 

Stellantis should buy the supplier out of bankruptcy.

 

who will but Stellantis?

 

Ive heard about PCM design and supply issues for over 10 years. Why does Dodge allow this to happen? Also if you're not going to address supply chain issues why not buy from someone else that can provide the parts even if they're reman?

https://carcomputerexchange.com/dodge/durango/cat_13.html?campaign=22373016390&content=741992738567&keyword=dodge%20durango%20pcm&gad_source=1&gad_campaignid=22373016390&gbraid=0AAAAADsU11TIQ3xqTUV4MlnJv7YXTU-bu&gclid=EAIaIQobChMIhou4u8aPjgMV8En_AR2eLyivEAAYASABEgI_W_D_BwE

 

They are addressing supply chain items. The choose to run super lean to save $$$$. It is not the chain issue rather bean counters so the execs can line their pockets. Sick it's Sick!