Wait.. they found a part that was a serious problem.. they called you.. they go to your house to check on it... and IF it needs to be fixed they'll tow it and fix it and bring it back to you?I just got a call from the dealership service department -- they are coming to my house this am to inspect it, if it doesn't meet the heat requirements they will tow it........ I have had it 6 days. Not a good start for a first time Dodge owner...UGH!!!
I'm not saying it isn't good customer service - actually it is very good customer service!!! It just sucks to buy a car and have a problem within the first 6 days - and a major one at that. I guess at least its not the motor or transmission!!! Thanks for keeping me positive, and yes it would be great if all production issues got that kind of attention. I am just trying to imagine how the supplier noticed it.......guessing a new employee started and as the control arms come down the line he is putting them in a bin....supervisor comes along and sees him and says Bill....wtf....are you not running those through the oven? Bill says....no....nobody told me to do that!!.... LOL Who knows.....Wait.. they found a part that was a serious problem.. they called you.. they go to your house to check on it... and IF it needs to be fixed they'll tow it and fix it and bring it back to you?
1) That's one helluva serious problem
2) They found it 6 days after you took ownership... that's pretty fast for a recall
3) Serious or not, that's some darned snappy good customer service.. Dontcha wish ALL production issues got that kind of attention?
Think positively! You were one of a handful of people with this issue, and they found out and are taking care of it pretty quickly. Just ask everyone with a Takata air bag about their recalls...