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Order Status Codes

31K views 26 replies 15 participants last post by  tomk  
#1 · (Edited)
You'll hear us talking about "order status" in the threads where people are getting excited about their newly-ordered D.. The order status codes give the state of the vehicle inside FCAs system, and can be gotten from Customer Service, your dealer, or places like jeepgarage if you have a certain membership level.

Here's my rough translation of the status codes, which also gives some idea of the path from your dealer clicking the 'order' button to handing you the keys:

B - Order preprocessing. Order has not yet been accepted. Many subcodes.

C - Tentative Schedule. This is when the assembly plant becomes aware of the order

D - Schedule (Firm order). VIN assigned. Plant ordering materials. Dealer has allocation available.
D1 - Gateline Schedule. Plant has firm delivery schedule for all parts, the vehicle build time is known to within 2 days. Estimated delivery date usually assigned here.

E - Frame. The body shop is welding up the sheetmetal

F - Paint.

G - Trim. This is really 'final assembly', the part where the vehicle is running down the 'assembly line'.

I - Inspection.

J - Build OK'd. Several subcodes are possible here, including
JS - Storage. Vehicle is on hold. Could be due to an issue found in I, issues found with a part from the same batch than went into your vehicle, etc.

KZ - Plant Release. Dealer is invoiced for the vehicle. Vehicle enters the shipping pipeline. Some of the interesting subcodes:
KZL - Released, not shipped. getting staged and scheduled onto a railcar
KZO - Delayed/received. Something went wrong.
KZM - First rail departure. It's on a train!
KZX - Delivered. It's at the dealer.
 
#4 · (Edited)
So what is the trick to find out the current status on an order, other than relying on the dealer/salesperson to communicate it to you? I gave them my email address, but I'm guessing they haven't put it into anything because I haven't gotten any updates. I did get the VIN from my salesperson earlier this week (when I texted him to ask about it), so I know the order is progressing. I'm just wondering how I can find out more details if they aren't being fully communicative on their own (especially since FCA killed the VOTS tool b/c of it's many shortcomings).
 
#8 ·
I have yet to get them to provide anything like the old status codes. I've even asked specifically about the actual code and they've told me they aren't using them anymore. Nonetheless, they have consistently given me status descriptions that precisely match the old codes. I cannot figure it out. Why play this game with your customers. Just tell us what the hell is going on and we'll get on with the rest of our day. For that matter, why even involve a human at all. Just let us look it up online. I see no rationale for this at all.
 
#9 ·
Corporations.........God to every customer.
 
#13 ·
I'm in Paint today ordered early May, Tow and Go all the techs stuff
 
#23 ·
I ordered a 2021 RT June 18th and was told it’s in KZ status today by my salesman but yesterday over chat dodge told me it was in G Trim stage. They started building it on 8/25/21 according to the chat representative - Seems like a really fast build to me. I know every build is different and lead times vary but can anyone comment on how long it took to go from KZ to it being delivered?
 
#24 ·
Mine went from KZ to released and shipped on rail within 24 hours. How fast it gets to you depends on where you live in proximity to Detroit. And yes, once the build starts it’s faaast.
 
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