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Congratulations... The dealer I ordered from had a few on order but mine came back with the first VIN # due to it being a purchase. I guess it goes through the system faster that way, four weeks in just recently conatced dodge through chat and they confirmed all the parts were in and it should be in assembly shortly and they mentioned typically 8-9 weeks from the original order. Three weeks to build one week to ship ?Please give me updates on how your Factory order Durango is playing out, it’ll help a sisters nerves a bit. Thanks in advance!!
So that's 3 months and 3 weeks and 3 days... Is 3 your lucky number? Congrats!She’s in! Heading up Monday to go get it. Gonna be a long anxious weekend lol.
I've stopped going the chat route. It is always the same answer, just like what you described. Ordered 15 weeks ago. Have had several est ship dates. Latest is 10/8. Was 9/22, then 9/24. My dealer is very nice about the whole thing but they don't appear to have a clue either. I think they all look at the same status screen. I was at D1 a month ago. We've all been reduced to using those links to see if a window sticker appears. Large disconnect between customer service, the dealers and JNAP. I expect something will have to give before Nov...Well as of Saturday 09/25/21 my Dealership says its still on track to ship this week!....but, Dodge chat agents say anything from, "Thank you very much and thank you so much for your patience and holding. I am showing all of the materials needed to start the build process have been received. The vehicle should be entering the build process very soon." to "Thank you so much for holding. I am showing that your order is in the scheduling phase of the manufacturing process. The parts required to build the vehicle are being scheduled and as soon as they available and ready, order will be scheduled for build."
Every time I contact dodge chat, its a different story. its been "escalated three times now, but no-one has contacted ot emailed me about my order..." These agents don't sound very reliable..
Does anyone have any experience with this? Does my dealership know best? Does Dodge Chat know what they are talking about, or just throwing pre-formatted answers out there?