3 days after taking delivery of my new 2014 Durango RT I began hearing what sounded like a marble rolling around under the floor. The sound was emanating on the drivers side near the door, and it would roll around constantly. 3+ days in the shop and many calls to Dodge the dealer (although not the dealer I purchased from) located "a small screw" of unknown origin "came loose".
One month later and I now am experiencing a similar issue except this time it is emanating from under the center armrest/storage area. It is intermittent, so if it falls in a particular craves it will remain quiet until it pops out. I took it to the dealer (the dealer I purchased from) and they were unable to replicate the issue. They were aware that the issue had been documented by Dodge and there is a record which they can pull up using my vin.
I was told by the Service Manager that they did not want to "lift up the carpet and perform exploratory surgery". I have contacted Dodge and have another appointment scheduled for next week at a different dealership.
Question #1:
Has anyone experience or heard of this issue?
Question #2:
Any suggestions on resolving this issue?
Any help is greatly appreciated!
One month later and I now am experiencing a similar issue except this time it is emanating from under the center armrest/storage area. It is intermittent, so if it falls in a particular craves it will remain quiet until it pops out. I took it to the dealer (the dealer I purchased from) and they were unable to replicate the issue. They were aware that the issue had been documented by Dodge and there is a record which they can pull up using my vin.
I was told by the Service Manager that they did not want to "lift up the carpet and perform exploratory surgery". I have contacted Dodge and have another appointment scheduled for next week at a different dealership.
Question #1:
Has anyone experience or heard of this issue?
Question #2:
Any suggestions on resolving this issue?
Any help is greatly appreciated!
