I wish I would of recorded service advisor, he said something what you just said. He said two parts were colliding together when you come to stop. I really liked there customer service but I guess I won’t be taking truck there. I can’t trust them.

 

I'm a little rusty but I was the Leadman for 3 years in the alignment shop for Chrysler's new car prep center in Southern California 40 years ago.

 

durangorsm , I’ve used 87, 89, even 93 octane rating but it don’t make any difference as far as that rattle noise.
Oh man, I’m not even mechanically inclined to do what you suggested. Maybe I’ll get a friend to check it out.
here is list of things now wrong with it.
1. Paddle shifters disengage after restarting vehicle. Even after disabling them through the radio. (Dealer wrote on service report that it was needing a new radio, but still waiting for it. They admi radio needs repair and wrote it on paper. )
2. Loud pop sound coming to a stop, per recommendations from members, I believe it’s got bad suspension.
3. Truck did turn off once, while running. I can’t prove that however, so it’s waste of time to even pursue anything.
Question: Is sport mode suppose to rev engine up real loud? On sport mode truck revs up loud before taking off as supposed to?

I’ll keep you posted but thanks, everyone for your time and effort.

 

Where do you live, maybe someone here lives close to and can have a look.

 

San Antonio TX I would appreciate it, that would be good.

 

I wanted to reply to this post to give the OP and others a heads up, in regards to the “rattle” from said Pentastar. There is an issue from the factory with the roller rockers and lifters, but primarily rockers. The roller bearing is crap, which will tick all the time or under load, which later fails causing the lifter to get damaged and eventually the camshafts destroyed. Thus, the roller will not function correctly causing the valve to close prematurely. Under a load, if it’s bad, you will feel like you have a slight misfire. This seems to affect cylinders 1/3/5 first for some unknown reason. We had a 2016 v6 Limited. Cylinder 5 was the worst and exhaust roller rocker bearing rotated like an egg.

It’s probably lifter tap that you hear, which is the first sign. For the record, our Durango was maintained at the dealer from day one.

From what i was told at the dealer, and learned via the web, Dodge is now pushing all twelve exhaust lifters/rockers be changed. Previously they would only cover the rocker/lifter combo that was ticking. Which apparently are better quality parts. Lucky for us, we were at 70k miles and no warranty, which is exactly what Dodge would want. $1500 later it was fixed. They cut us a break because we only service at the dealer. However, the opposite cylinder head could be next. It was the last straw for problems with the Durango and we picked up our Honda Pilot last week. Electrical problems and engine issues, we’re done before sinking more into this leech. Granted, 90% of all our issues were under powertrain warranty, this was something we knew would get worse from here. Worse case scenario, the heads would eat themselves and goodbye engine.

There are more threads for this issue with Jeep owners, referred to as the Jeep Tick. That’s how I found the answer, because the Durango forums do not have the owner participation like the Jeep forums. It’s a known problem, they don’t want to fix it and will say “we can’t replicate it”. Thank god our camshaft wasn’t destroyed. We basically ate $1500 just to trade the bastard in. Please note i did love the Durango. The way it looks, interior space, amenities, etc. But the extra bling can’t make up for the inevitable engine failure.
We are currently out of state on vacation and my mother wanted to take her Durango. While i was driving through the mountains, i felt the “misfire” feeling and her husband looked at me...”please tell me that’s not how yours started”. Yes, it was. They have 80k on their 2016 v6 Limited.
Ironic how the first generation Pentastar has exhaust valve seat failures, requiring cylinder head replacement. Now they are seeing exhaust rocker/lifter failure.

 

That is exactly what they tell me, “ we can’t replicate sound”. I know there is something wrong with these trucks, thanks for your reply and helping everyone here.

 

I dropped off our family truck, at another dealership. The service advisor was being completely rude about my complains. I even showed him a video of engine rattle, he said he couldn’t hear it. He even told me that they are not going to open engine, to check rocker arms, without an engine code? I know that it’s completely, frustrating to trade the rattle, but I would think the dealerships know of current problems with there the vehicles they service. For example: I deliver concrete, I know when it’s no longer good, it’s too dry etc.

 

The positive here is that you have plenty of warranty left. If there is an issue, it should worsen over time, and then they will have to acknowledge and repair it. Don't let the things you read on the internet stress you out. Drive it, enjoy it, and maintain it properly, and see what happens.

Don

 

Update: I called Dodge customer service and explained the situation. They opened a case, and had a case manager call me today. The dealership said that the pop noise when I brake is the calipers hit brake pad, when coming to a stop. She said they can’t do anything about that. I don’t run over curbs or potholes? So if they charge me to replace or am I dealing with this for as long as I have this truck? Any thoughts, advice?
She also said they can’t replicate engine rattle noise, she going call me back Monday.

 

Update: I have an open case with Dodge. My case manager is very unhelpful. The loud pop noise when coming to a stop turned out to be a brake caliper, that contacts brake pads. Dealer and case manager responded by they ain’t going to repair because that how the parts are and they are not broken. She is trying to get in touch with them this week regarding engine rattle but I found out from Carfax that from miles 865 the truck was checked for engine engine /computer module, not once but three times. It was checked again for miles 1,008 and 1,916? Why would the engine /computer module be checked when engine is new? Also, if I took the truck to original dealer where they checked the module, they didn’t bother to check it again, knowing this truck has a history with it?

 

If anyone cares the 4th dealer did replace rocker arms/lifters, camshaft and the engine still rattles. The pop noise is getting worse, today I had to get off highway to inspect brakes after hearing a squeaking noise. I pulled into a college parking lot empty, after putting truck in park the truck pulled back and tire/brake area squealed as metal hitting metal.

 

TJ:
Sorry to hear you are still frustrated, and dealing with this. How many miles are you up to now on it?
It's crazy that you have been though 4 dealers, and no resolution. I think they need to buy it back, tear it apart, and find out what the heck is going on.

Don

 

Current miles 22517 and all 4 dealers have been different. Thanks Don for your response, God bless, Monday will be 5th dealer repair attempt on this vehicle. Anyways that’s my rant for today.

 

I see that the dealer mentions in the repair order that they no longer hear the noise. From their description of the removed parts/pieces, there was rust and pitting which seems strange when rocker arms, lifters (or tappets) and cams are typically in a constant oil bath when the engine is running. Will this 5th visit be the same dealer, or yet another?

I think I would try to stay with the one who did the big repair, as they seem to be helping you. I know that bill would have been every bit of $2K plus if not for the warranty.

Don

 

I bought the truck at Bluebonnet Chrysler Dodge Jeep Ram in New Braunfels, Texas. That was the first dealer I ever took this truck with engine rattle noise they had it a week and they did nothing to it, I can recall it’s been rattling since 8k mile but didn’t really think much of it. Here is first dealer repair at original dealer, they just sold me truck and refuse to do anything about it. It says 12k miles because at 8k mile it thought engine rattle was normal. I’m keep taking truck to the last dealer as they seem to be trying a little, however original dealer keeps ignoring this issue. Thanks Don, if anyone else can help me out I would appreciate it.

 

The dealership called me today and explained that the pop noise/metal grinding was the “hub” by tire brake area. Note: I don’t run over potholes or hit any curbs at all. They replaced the part under warranty however, engine rattling still sounds. I’m not a mechanic by any means, but I’m wondering if this truck is worth keeping? This was my favorite truck, had it for 9 months and it’s been in shop 5 times already. I’m trying to justify keeping it but I don’t want to put my families safety on the line, which I won’t! Does anyone here have problem free Durango GT, for 2018-2019? If I have to sell it, I will probably go with Chevy or GMC. Hoping someone can really chim in on thoughts? I have not picked up truck as they closed and will pick it up tomorrow, so I don’t know if they even fixed anything or not.

 

So after 5 dealer visits and 22K miles the engine rattle and brake/tire area pop noise still going on. The pop sound was per dealer the HUB wheel bearing that they “replaced” but the pop is still there. I think Dodge is just punking me at this point. They know this truck has mechanical issues and HUB/wheel bearing issues yet they don’t seem to understand this can cause safety issues for me the owner of this truck. Hope this thread is helping someone at least other then myself. I still love this truck but, I don’t think this issue will be solved until engine blows up on me. Thanks Chrysler/Dodge

 

While you are experiencing quite a frustrating period with your D, I don't believe anything you have so far would rise to the level of putting you or your family at risk. If you like it, drive it, and hopefully if/when the issues progress, they will have no choice but to repair it under warranty. Sadly, I think that many dealer "techs" these days can't think for themselves. If the test gear won't point them to a particular place, and they can't draw from their experience, they are stumped.

Don

 

Just small update, no big deal it seems engine rattle has stopped🤔. I don’t want to jink it either, I don’t really hear brake pop noise either. Overall just happy and learning to complain less in life. Here she is newly washed with Meguiars gold class and Meguiars hybrid ceramic liquid wax. Don’t stare too long she’s taken.

 

Beautiful!!!!!! Love that color!

Don

 

Thanks I try to keep her clean, especially with rising car prices. God first, is she keeps performing good I will keep her a while. The only downside scratches and rock chips show off more with this color. I’m getting a small 3” polisher from amazon, I want to wet sand and, color fill and polish the rock chips. I don’t know how but I will learn.