If it doesn't come off with Goo Gone, try a mild final stage paint polish. Go gently on it with a dot of polish on a clean microfiber towel.
I was lucky and my dealer replaced the leather dash in my wife's 2021 JGC and it came out perfect. All I am saying goodness (albeit rare) does happen at dealers. LOLBefore you insist on the dealer replacing it...you have to ask yourself what other scratches or damage they are gonna create. Not sure if they would replace the plastic, or the whole gauge cluster, or the whole dash....but I can't imagine it being done in such a way that it comes back looking like it just came off the assembly line....