Dodge Durango Forum banner

Memory seats and easy exit stopped working ?

70451 Views 51 Replies 45 Participants Last post by  apeas2
All of a sudden, both stopped working. I can adjust the seat and then save it, and it shows it's been saved. However, after moving the seat and then hitting the #1 or #2 button, it does nothing. Also, at the same time, the easy exit stopped working.

Does anyone have this issue and or know how to fix it?

thx
41 - 52 of 52 Posts
Thanks Viper. Probably will try again. Gonna wear out the seat mechanism trying to get easy exit working
This just happened to me. Here is how I fixed it.

2017 Durango Memory Function Reset
If "Memory" Functions stop working do the following.
1. Enter car with key and press "Start/Stop" button without pressing the brake pedal to put car in accessory mode. NOTE: It is not necessary to disable the "Easy Exit Feature"
2. Roll down driver's side window.
3. Exit car: NOTE: Leave key fob inside car.
4. Close driver's side door.
5. From outside the car you will be able to reach all of the "Memory" function controls:
a. Driver's Seat Controls
b. Driver's Seat Back Control
c. Steering Wheel Position Switch
d. Power Mirrors, Left and Right
6. Reach into the car and find the Driver's Seat Controls. Using the controls:
a. Move seat all the way forward, then all the way back till it stops at both ends.
b. Move seat all the way up, then all the way down till it stops at both ends.
c. Tilt seat all the way up, then all the way down till it stops at both ends.
7. Reach into the car and find the Driver's Seat Back Control. Using the control:
a. Tilt seat all the way forward, then all the way back till it stops at both ends, then tilt it back toward the middle (normal) position.
8. Reach into the car and find the Steering Wheel Control. Using the control:
a. Move the Steering Wheel all the way in, then all the way out till it stops at both ends.
b. Move the Steering Wheel all the way up, then all the way down till it stops at both ends.
9. Reach into the car and find the Power Mirror Controls. Using the controls, do the following for both the left and right mirror:
a. Move the Power Mirror all the way up, then all the way down till it stops at both ends.
b. Move the Power Mirror all the way left, then all the way right till it stops at both ends.
10. Open the Driver's door and get back into the car. Reset the Driver 1 and Driver 2 Memory settings according to the instructions in the Owner's Manual.
11. Press brake pedal and press Stop/Start button Start the engine.
12. Press Stop/Start button Stop the engine.
Your "Memory Functions" should work as normal again.
My 2015 Dodge Durango suffered the same issue. Suggested fix by "SwampFox" worked.

1. Disable "Easy Exit"
2. Adjust seat all the way forward, then all the way backward.
3. Enable "Easy Exit"

This resolves Memory Profile Recall and Easy Exit issue.
Thank you!!!!!!
Thank you all for all this info, i thought i would have to go to the dealer for a update, followed what was mention with the seat and steering wheel and walla, everything is working again.
Just an update.

This happens to my 2021 DDHC everytime someone gets in my seat and manually moves the seat.

Very annoyed that I have to go through this reset procedure (which does work, thanks all) everytime someone moves the seat manually.
While outside of the truck, cycle your seat from extreme forward to extreme rear. Doesn't seem to matter which direction you start in. If I recall, some advised turning the feature off, cycle the seat(s), then turn the feature back on - but I've never needed to do that. I think that dealer updates to software confuse the memory settings.
I have a 21 Durango and this sure did the trick. Works fine now. Thanks for the tip!
Just lost the easy exit feature myself on the '14 Limited. The above-referenced troubleshooting procedures helped.
I have a 2021 Durango and lost the seat memory feature. I turned the easy entry feature off, turned off the truck, got out and then cycled the seat. When I got back in and started the truck it worked. So this fix still works up to 2021 models. Thank you.
Thanks for the instructions, it helped restore my memory seat on my 2015 Durango RT
Thanks for the instructions, it helped restore my memory seat on my 2015 Durango RT
While outside of the truck, cycle your seat from extreme forward to extreme rear. Doesn't seem to matter which direction you start in. If I recall, some advised turning the feature off, cycle the seat(s), then turn the feature back on - but I've never needed to do that. I think that dealer updates to software confuse the memory settings.

The above instructions worked for me, thanks to Swampfox for posting.
Thank you everyone for sharing the procedure to reset Driver settings. Had service on my 2021 Citadel yesterday and neither driver setting nor Easy Exit worked. Geez, am I spoiled. Well, actually I paid a premium to have the luxury. Just wanted everyone to know that the reset worked on my 2021 Durango and how much I appreciate everyone sharing solutions!
This just happened to me. Here is how I fixed it.

2017 Durango Memory Function Reset
If "Memory" Functions stop working do the following.
1. Enter car with key and press "Start/Stop" button without pressing the brake pedal to put car in accessory mode. NOTE: It is not necessary to disable the "Easy Exit Feature"
2. Roll down driver's side window.
3. Exit car: NOTE: Leave key fob inside car.
4. Close driver's side door.
5. From outside the car you will be able to reach all of the "Memory" function controls:
a. Driver's Seat Controls
b. Driver's Seat Back Control
c. Steering Wheel Position Switch
d. Power Mirrors, Left and Right
6. Reach into the car and find the Driver's Seat Controls. Using the controls:
a. Move seat all the way forward, then all the way back till it stops at both ends.
b. Move seat all the way up, then all the way down till it stops at both ends.
c. Tilt seat all the way up, then all the way down till it stops at both ends.
7. Reach into the car and find the Driver's Seat Back Control. Using the control:
a. Tilt seat all the way forward, then all the way back till it stops at both ends, then tilt it back toward the middle (normal) position.
8. Reach into the car and find the Steering Wheel Control. Using the control:
a. Move the Steering Wheel all the way in, then all the way out till it stops at both ends.
b. Move the Steering Wheel all the way up, then all the way down till it stops at both ends.
9. Reach into the car and find the Power Mirror Controls. Using the controls, do the following for both the left and right mirror:
a. Move the Power Mirror all the way up, then all the way down till it stops at both ends.
b. Move the Power Mirror all the way left, then all the way right till it stops at both ends.
10. Open the Driver's door and get back into the car. Reset the Driver 1 and Driver 2 Memory settings according to the instructions in the Owner's Manual.
11. Press brake pedal and press Stop/Start button Start the engine.
12. Press Stop/Start button Stop the engine.
Your "Memory Functions" should work as normal again.
Thank you very much,worked like a charm!
  • Wow
Reactions: 1
Spencer2017 thanks for the directions. I follwed what you said do and everything is back to normal with my seat memory options and my Easy exit. I was getting extremley anoid with it not working. Thanks again for the great info.
Just worked for me as well, THANKS!!! 2018 SRT Durango
41 - 52 of 52 Posts
Top