Then you should address the U-Connect 5 issues permanently.

 

Not only on Durangos but all Stellantis products with UC5.

 

I'm simply reminding them that while they claim to be able to help forum members with their issues that they fail to address the largest problems that new owners are having. You have a problem with that, govna?

 

You do you man. It just seems a bit unnecessary to complain about things that don’t impact oneself.

 

What the eff do I care about post counts. Don't assume anything you know nothing about.

 

@DodgeCares many of us have offered to speak directly to your Uconnect engineers about the issue as well as being beta testers.
That is the ONLY way Dodge will get out of the funk of providing subpar electronics programming.

 

How about the leaking race track light?? Does Dodge care about that??

 

.

 

Hello again All!

Our team is more than willing to assist with your vehicle including potential Infotainment concerns. If you have visited your dealer regarding this matter and received a diagnosis we would like to hear from you! We strongly encourage you to reach out via private message or Twitter direct message (at either @DodgeCares or @UconnectCares) for a quicker response.

To get started we request that you send us your vehicle's software information and VIN to start a conversation with a Uconnect specialist via PM or DM. Though our team answers all inquires in the order received our Uconnect specialists are more readily available via Twitter.

To locate your current software version, refer to the instructions below!

For Uconnect 4 Radios
For radios without hard buttons, on touchscreen, simultaneously press and hold lower left and lower right icons.

For Uconnect 5
Go to “Vehicle Settings” then select “ System Information” and look for “Radio version”

Thank you,
Hannah
Dodge Cares

 

Hello again All!

Our team is more than willing to assist with your vehicle including potential Infotainment concerns. If you have visited your dealer regarding this matter and received a diagnosis we would like to hear from you! We strongly encourage you to reach out via private message or Twitter direct message (at either @DodgeCares or @UconnectCares) for a quicker response.

To get started we request that you send us your vehicle's software information and VIN to start a conversation with a Uconnect specialist via PM or DM. Though our team answers all inquires in the order received our Uconnect specialists are more readily available via Twitter.


Thank you,
Hannah
Dodge Cares

Does this mean you’re not monitoring the forum conversations and we should use Twitter instead?

 

Issue is being handled now.

 

Hello, @S8ER01Z!

To answer your question, yes we are monitoring forum conversation. However, we also are available to address inquiries across other social platforms. If you are experience any frustrations we advise either sending us a private message here or via Facebook and Twitter. Hope this clears up some confusion.

Hannah
Dodge Cares

 

. Issue being handled. Thank you @DodgeCares

 

Hello Dodge Brotherhood!

As you continue to navigate forum conversation, know the team at Dodge Cares is always here to assist you. We exist to provide additional support as needed while your vehicle is in service. Our team listens to your concerns and are more than willing to provide you with additional resources and information. To strike up a conversation we encourage you to send us a private message. Additionally, if you are active on Twitter and Facebook you can reach us via private message on our Dodge Facebook page or our Dodge Cares Twitter handle (also @DodgeCares).

Hope to hear from you all!
Hannah
Dodge Cares

I own a 2018 DD -clock setting consistently resets and asks the driver if the settings are to be changed
I read in other forums about this and just checked “updates” (which there are none)
I would like a clear , concise answer on how this is to be fixed .. seeing the car is only 4 years old THIS should NOT be an issue already
And Dodge should be responsible for this .
Thank you and I look for
A prompt answer regarding this

 

I have reached out to you directly but you never responded. I am trying to find some answers about the order for my 2022 Dodge Durango SRT. How can we start a discussion so I can get some actual answers above what I can see by going to the Dodge website that I am capable of doing myself?

 

Dodge Cares - I have had an issue with my UCONNECT system for a while i noticed it before my warranty ran out but didn't bring it in to the dealer till it was too late. I noticed on a few Dodge related sites now that there are a ton of Durango's and other Dodge products that have issues with their UCONNECT systems. when I finally made it to the dealer 2 months after the warranty ran out they said there was nothing they could do.

I would really like this UCONNECT replaced at no cost. I have been dealing with this issue of the screen doing whatever it wants and the screen peeling and going black and sometimes blue. The screen sometimes gets almost too hot to touch.

please let me know if there is anything that could be done to fix my situation.

Thank you
Mark

 

Good luck with that.

 

FACT ^^^^

 

Hello Dodge Brotherhood!

As you continue to navigate forum conversation, know the team at Dodge Cares is always here to assist you. We exist to provide additional support as needed while your vehicle is in service. Our team listens to your concerns and are more than willing to provide you with additional resources and information. To strike up a conversation we encourage you to send us a private message. Additionally, if you are active on Twitter and Facebook you can reach us via private message on our Dodge Facebook page or our Dodge Cares Twitter handle (also @DodgeCares).

Hope to hear from you all!
Hannah
Dodge Cares

Hi, can you tell me what is the next level in escalation above your “Dodge Case Management” department? I would like to get my issue resolved and it’s been a month now and the person assigned to my case is not responsive and has not followed up in the way he promises to. The lack of urgency and the callousness I am experiencing is unacceptable in any service industry, and I hold Dodge to an even higher standard because of the purchase price of the product in question, so needless to say I’m extremely disappointed in Dodge/Mopar/FCA/ HEMI.
I thank you.

 

Hi, can you tell me what is the next level in escalation above your “Dodge Case Management” department? I would like to get my issue resolved and it’s been a month now and the person assigned to my case is not responsive and has not followed up in the way he promises to. The lack of urgency and the callousness I am experiencing is unacceptable in any service industry, and I hold Dodge to an even higher standard because of the purchase price of the product in question, so needless to say I’m extremely disappointed in Dodge/Mopar/FCA/ HEMI.
I thank you.

Hi! We would like to review your case. To do so, can you please provide us with your case number via private message? Hope to hear from you very soon.

Hannah
Dodge Cares

 

Probably no point in even trying... all my escalations do is end up with me wasting days at the dealership with no actual attempt from Dodge/Uconnect to fix their damn software issues.

 

Hello Dodge Brotherhood!

As you continue to navigate forum conversation, know the team at Dodge Cares is always here to assist you. We exist to provide additional support as needed while your vehicle is in service. Our team listens to your concerns and are more than willing to provide you with additional resources and information. To strike up a conversation we encourage you to send us a private message. Additionally, if you are active on Twitter and Facebook you can reach us via private message on our Dodge Facebook page or our Dodge Cares Twitter handle (also @DodgeCares).

Hope to hear from you all!
Hannah
Dodge Cares

Hello! I need some serious help. My wife’s ‘22 Durango RT had a crazy electrical problem this week. While she was driving on the freeway, the instrument cluster and radio completely lost power. It shut off, then the radio made a loud screeching sound and displayed white and black lines for about 30 seconds. She was completely terrified and was able to pull the car off the freeway.
I took the Durango to my local dealership and they kept it for two days, unable to replicate the problem.
I am at a loss, they were not able to pull any codes showing the electrical failure and essentially said there is nothing they can do. I paid more than $70K for this car and now don’t feel safe allowing my wife to drive it. Please help, what can I do?

 

Hello rshelley13,

We're so sorry to hear of this happening! I'm happy to look further into any available resources on our end to address your concerns. Please feel welcome to PM us your VIN and the name of your servicing dealership to discuss further.

Steph
Dodge Cares