So I ordered an SRT from my local dealer in September and it arrived at the dealer on November 9.
I was planning to pick it up on November 13 but got email from the salesman on November 12 saying: "I was just informed by my detailer that the rear bumper has damage. I have not got to look at it myself. But the service writer told me on the phone that they will need to repair it. I am so sorry. I do not know what happened as of yet. It just upsets me. You are still welcome to come in and buy it. We just will have to get the rear bumper repaired. Please let me know what you would like to do. Again I just was informed of this."
Naturally I said I wanted it fixed before purchase. The salesman wrote back last Friday saying: "I have asked my service mgr a few times to get back to me on the status of the repair. Ok as of this morning this is the status on the Durango. It is at the body shop. The Durango will be ready sometime mid to latter next week. They are using only OEM parts and you will not be able to tell that there was a blemish on the rear bumper. I am so sorry for this inconvenience."
The photo the salesman sent me is below. It looks like there are some scrapes on the plastic trim and the tow hitch cover is popped off. I haven't seen it in person yet so I don't know if there's any additional damage not visible in the photo. (Presumably the damage occurred in transit from the Jefferson North Assembly Plant or on the dealer's lot after unloading from the truck which brought it from the rail depot.)
Is there anything I should out look for when I go to pick it up later this week? In California there is no automatic "cooling-off period" so as far as I know if I purchase it I can't take it back for a refund. Thanks!
I was planning to pick it up on November 13 but got email from the salesman on November 12 saying: "I was just informed by my detailer that the rear bumper has damage. I have not got to look at it myself. But the service writer told me on the phone that they will need to repair it. I am so sorry. I do not know what happened as of yet. It just upsets me. You are still welcome to come in and buy it. We just will have to get the rear bumper repaired. Please let me know what you would like to do. Again I just was informed of this."
Naturally I said I wanted it fixed before purchase. The salesman wrote back last Friday saying: "I have asked my service mgr a few times to get back to me on the status of the repair. Ok as of this morning this is the status on the Durango. It is at the body shop. The Durango will be ready sometime mid to latter next week. They are using only OEM parts and you will not be able to tell that there was a blemish on the rear bumper. I am so sorry for this inconvenience."
The photo the salesman sent me is below. It looks like there are some scrapes on the plastic trim and the tow hitch cover is popped off. I haven't seen it in person yet so I don't know if there's any additional damage not visible in the photo. (Presumably the damage occurred in transit from the Jefferson North Assembly Plant or on the dealer's lot after unloading from the truck which brought it from the rail depot.)
Is there anything I should out look for when I go to pick it up later this week? In California there is no automatic "cooling-off period" so as far as I know if I purchase it I can't take it back for a refund. Thanks!
