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Factory ordered SRT damage before purchase

5.2K views 16 replies 11 participants last post by  frictioncircle  
#1 ·
So I ordered an SRT from my local dealer in September and it arrived at the dealer on November 9.

I was planning to pick it up on November 13 but got email from the salesman on November 12 saying: "I was just informed by my detailer that the rear bumper has damage. I have not got to look at it myself. But the service writer told me on the phone that they will need to repair it. I am so sorry. I do not know what happened as of yet. It just upsets me. You are still welcome to come in and buy it. We just will have to get the rear bumper repaired. Please let me know what you would like to do. Again I just was informed of this."

Naturally I said I wanted it fixed before purchase. The salesman wrote back last Friday saying: "I have asked my service mgr a few times to get back to me on the status of the repair. Ok as of this morning this is the status on the Durango. It is at the body shop. The Durango will be ready sometime mid to latter next week. They are using only OEM parts and you will not be able to tell that there was a blemish on the rear bumper. I am so sorry for this inconvenience."

The photo the salesman sent me is below. It looks like there are some scrapes on the plastic trim and the tow hitch cover is popped off. I haven't seen it in person yet so I don't know if there's any additional damage not visible in the photo. (Presumably the damage occurred in transit from the Jefferson North Assembly Plant or on the dealer's lot after unloading from the truck which brought it from the rail depot.)

Is there anything I should out look for when I go to pick it up later this week? In California there is no automatic "cooling-off period" so as far as I know if I purchase it I can't take it back for a refund. Thanks!
 
#2 ·
other than going over this thing with a fine tooth comb, and getting under that rear bumper to make sure it's all good, I can't see any reason why not to buy it. But I would strongly push for some sort of compensation for the delay and getting a "new" vehicle that has already been in a body shop and had replacement parts put on. OEM or not, they're not original to the vehicle.
 
#3 ·
Sorry to hear about your ordeal and it sucks to hear about this on a factory ordered vehicle. Is there anyways you can find a different brand new vehicle with (almost) similar spec?

Although the damage doesnt look terrible, i would inpect the underbody to make sure there wasnt any other damage. Also i would ask for some compensation, for this damage on a brand new untitled vehicle.
 
#5 ·
I’d say if they can fix it, clean it up and warranty the repair, I’d go ahead and go for it. Mine was spotless until 3 weeks ago when some dipshit threw open her truck door and put a huge dent in the passenger door. The door was replaced, repainted the door and front fender to blend it, and now you can’t tell it ever had an issue. I was pissed off for 3 weeks. As long as they make it look clean and good as new, you should be fine. It seems like damage during shipment is more common than you’d think. I originally was waiting on a black one to arrive just to find the black one had a roof line crease from front to rear. I took the white one instead and some unknowing person bought the repaired black one later.
 
#7 ·
any reporting to carfax will reduce its value . This could easily cost you 2-5 k down the line.
 
#8 ·
It was a Ford F-150. She allowed the wind to assist with the dent creation. She flung it open and had the 35 mph gusty winds do the rest. There were multiple methods to fix, but this was the way the dealer preferred shop quoted it to her insurance. They could have replaced the outer skin, but that could lead to corrosion later. I told them I didn’t want a Bondo repair as there’s too much invested in the vehicle to have it repaired with filler or try to have the dent worked out. It was a huge dent. Cost her about $1900 to fix.
 
#13 ·
I am with Henfield. It's a new vehicle. You'll just be pissed about it every time you look at the back end. And lets face it- the back end of a Durango ain't pretty anyway. I had the (apparently) common headlight/fender pop- it was fixed by the dealer (very well) but it still bugs the crap out of me. And I am spending $700 to cover that re-paint (clear bra) just in case. And I didn't pay SRT money for mine.
Out of curiosity...what dealer?
 
#15 ·
Here's what I ended up doing... I told the salesman I'd be happy to go ahead with the purchase, as long as he did one of two things: #1 Drive the SRT to my mechanic who would put it on a lift and inspect it pre-purchase, or #2. Give me a 48-hour full refund policy so I could drive it to my mechanic myself and get my money back if something was wrong. I told them that I wouldn't buy it otherwise--I was worried about frame damage, or body damage that was not repaired. (The dealer is South County Dodge in Gilroy, Calif.)

The salesman ended up picking option #1. Yesterday he drove the SRT to my mechanic (55 miles one way), who put it on a lift and gave it a thumbs-up. I met the salesman at the mechanic, drove the SRT back to South County, did the paperwork, and drove the SRT back home. It was a painless transaction. And the salesman threw in some Dodge/FCA merchandise.

Below is a photo of my SRT on the lift yesterday. This is pre-detailing so it's a bit dirty--that's dust, not scrapes. Not sure why the forum software decided to rotate it.

Thanks to everyone for the suggestions! I posted some photos of the SRT post-purchase here:
https://www.dodgedurango.net/forums...s/72558-photos-took-delivery-2019-durango-srt-granite-yesterday.html#post731690