Original owner??

 

PCM should show when it was last touched....which would be the dealer with their update and seems mechanic didn't notice he was working on a SRT and not a R/T. What a F'ing Disaster!

 

Lots to unpack here! Sorry you've got to deal with that nonsense.

First - What dealer is this? That is pretty awful treatment, and folks should know.

Second - Your cluster says "SRT" next to the Carplay button. Do none of those options pull up anymore? What happens if you try to use Launch control, or push the SRT button on the center stack?

Third - You have rights under the Magnusson Moss Warranty Act. They cannot void the warranty on the electrical system if they cannot prove that other changes or modifications caused the failure. If you install an aftermarket PCV valve, and that valve failing causes an engine failure, your warranty claim can be denied if that part doesn't meet or exceed OE specs. But if you install an aftermarket PCV valve, and then 3 weeks later your heated-seat module goes out, they cannot deny the warranty claim on the module because of the aftermarket PCV valve. Neither your exhaust, or even an unlocked PCM, will cause a battery failure. Stellantis should back you on that.

Fourth - The P1400 code is strange, if you're the first owner and really haven't unlocked/tuned the PCM. The only time that code gets set on an otherwise stock vehicle, is if you are using a MOPAR Performance PCM (like the Demon Crate PCM, or Scat Pack Performance PCM). That said, however, that code isn't an instant warranty denial. If the dealer sees that code, they must verify that the PCM is not authorized (see below). The code itself is not sufficient proof. Again, even IF you had an unlocked/unauthorized PCM, that would not have anything to do with the battery or a warranty claim on the radio/cluster.

Finally - Something doesn't smell right about their claim to have updated uconnect. The PCM has nothing to do with the uconnect update at all. The fact that they mention the PCM when talking about the uconnect update is very odd. Add to that, it's not possible to "reinstall" a uconnect update. It simply cannot be done. If you had updated the software, the dealer would have gotten an error (below) that cannot be bypassed. You need to find out EXACTLY what they tried to do, and what TSB's they were trying to perform. Post the TSB number. There have been no recalls on the 2021 Durango, and the last TSB was issued in June of 2021 (at least from what I can see). What were they doing in there?

You can check the software version of your system by pressing and holding the drivers temp up and down buttons along with the front defrost.

(note: this image is for the older 8.4 UAQ radio, but the same message happens on the newer radios)

 

Call me crazy, but I think we got a troll???

 

Vztech you calling me a troll? Think i'm lying?

 

I did because answers were not given until just recently. I apologize, but we all were just looking for answers. We are trying to help, that's all.

 

Vztech is just mad at anyone who speaks of a Dodge now.

 

We in the dodge forum....
PatentlyPhil I made a video for vztech maybe this will answer some questions.

 

Lots to unpack here! Sorry you've got to deal with that nonsense.

First - What dealer is this? That is pretty awful treatment, and folks should know.
I called the GM so I'll wait until tomorrow to give them another chance to rectify this.
Second - Your cluster says "SRT" next to the Carplay button. Do none of those options pull up anymore? What happens if you try to use Launch control, or push the SRT button on the center stack?

Third - You have rights under the Magnusson Moss Warranty Act. They cannot void the warranty on the electrical system if they cannot prove that other changes or modifications caused the failure. If you install an aftermarket PCV valve, and that valve failing causes an engine failure, your warranty claim can be denied if that part doesn't meet or exceed OE specs. But if you install an aftermarket PCV valve, and then 3 weeks later your heated-seat module goes out, they cannot deny the warranty claim on the module because of the aftermarket PCV valve. Neither your exhaust, or even an unlocked PCM, will cause a battery failure. Stellantis should back you on that.
Exhaust is mopar certified and they said the code prevented the reflash and that I had to deal with dodge directly. They mentioned warranty but no void, yet.
Fourth - The P1400 code is strange, if you're the first owner and really haven't unlocked/tuned the PCM. The only time that code gets set on an otherwise stock vehicle, is if you are using a MOPAR Performance PCM (like the Demon Crate PCM, or Scat Pack Performance PCM). That said, however, that code isn't an instant warranty denial. If the dealer sees that code, they must verify that the PCM is not authorized (see below). The code itself is not sufficient proof. Again, even IF you had an unlocked/unauthorized PCM, that would not have anything to do with the battery or a warranty claim on the radio/cluster.

Finally - Something doesn't smell right about their claim to have updated uconnect. The PCM has nothing to do with the uconnect update at all. The fact that they mention the PCM when talking about the uconnect update is very odd. Add to that, it's not possible to "reinstall" a uconnect update. It simply cannot be done. If you had updated the software, the dealer would have gotten an error (below) that cannot be bypassed. You need to find out EXACTLY what they tried to do, and what TSB's they were trying to perform. Post the TSB number. There have been no recalls on the 2021 Durango, and the last TSB was issued in June of 2021 (at least from what I can see). What were they doing in there?
They were fixing the electrical issue and since I was there they updated the uconnect software, I told them I got the usb and I did it already, they like maybe it didn't take, (I checked the version and its FCAMY21R1789) Now how they tried to tell me that the fact that I have a "tuned pcm" made the module brake down and its a coincidence that it happen when my car was at the shop really makes me want to hurt this guy. HTF does a "tuned pcm" make at the cluster an RT is beyond comprehension and the fact that this guy spoke to me like a jerk off......arghhhhhhhhhhhhhhhhh!!!!!!
You can check the software version of your system by pressing and holding the drivers temp up and down buttons along with the front defrost.

 

No doubt in my mind the tech screwed up when flashing the IPC. The IPC flash is legit for incorrect fuel levels for vehicels built before 5/18/2021 which yours was.
But I bet they have to answer some questions when doing it on the wi-tech. Like, SXT/GT/RT/SRT pick which one.

 

can the ipc be re-flashed?

 

I'm just shocked that the dealership, who actually F'd up, won't just take the 5 mins, and reflash the ipc propper. Tune or not, they F'd up.

 

They said that they couldn't re-flash it, that it keep taking them to the beginning and its because of the p1400 code...

 

What's worse, a dealer flashing the wrong firmware or Dodge installing an R/T IPC in an SRT? (remember that poor guy?)

 

What's worse, a dealer fkasing the wrong firmware or Dodge installing an R/T IPC in an SRT? (remember that poor guy?)

Wait what???? How did he even find out?

 

@Kalispimenta It seems your dealer basically said, screw off? Have you called SRT about this as well as Dodge support? If so what did they say?

 

Waiting for my appointment to discuss my case....

 

So question, have you at any time swapped in an unlocked pcm and loaded a tune? My guess is yes, and you swapped back to the stock pcm before bringing vehicle in. P1400 means unauthorized software was loaded at some point. The code is hidden so won't come up on regular scanners. It's stored in the bcm, so the dealer will know you did just what I am asking. As soon as the vehicle is scanned at the dealer, that info is sent direct to the mother ship. The dealer then has to prove to the company that any non stock pcm software was authorized. I went through this year's back because of a Diablosport tune that they said was undetectable, but or course was, and they never stood behind it.

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This is a repost from another thread, hopping that someone may be able to help. Hello everyone, so I went to the dealer for a battery issue on my 2021 durango srt, I went to turn and the car lost power and basically shut down while driving. They first asked me if I had a tune on your PCM since the system accused the code P1400, I said no but anyway isn't the pcm locked? Yea but people find a way, I'm like the pcm in the car right now has no tune right, but if it did what does this have to do with the battery? Well nothing, so ok then, I guess you trying to mention this for the potential battery warranty claim i'm about to put in for ? Anyway it was a ground wire issue, and since you where here we had a recall for your car so we installed the latest Uconnect software, i'm like I did that already I got the usb key in the mail, well it didn't take it I guess, i'm like ok then. Anyway I get in my car and nothing is the same I assumed all got reset I guess? Well little did I know that they I guess they installed the r/t update and now I'm on the R/T dashboard and missing stuff on my dash, called and gone for the day! Called next day saying i'm on my way, and the answer was we too busy can you come tomorrow, ok then. So today I went in, bottom line they can't reflash it, because I have a code for a tuned pcm that is not tuned, I explained that some of my security features that were available on my SRT are not available and I don't feel safe driving it. The manager comes by and tries to speak to me like I'm ignorant and no nothing about cars of software or electronics," someone did something the exhaust you have is after market and they need to tune the pc to make it work and bla bla bla...Well there goes the neighborhood, im like what did you say??? first my exhaust is certified by Mopar it's a gthaus meisterschaft and there's no need to do any software updates or tunes, so no warranty voids you should know that sir, second you claim that you cant refresh the car because the code P1400 is present correct? The code happened at 5000 miles I have 19000 miles so unless in the last 2 days I did 14000 miles you couldn't have been able to flash it 2 days ago right? Is the PCM flashed? NO is the PCM the original one from when I got the car? Yes, so wtf are you talking about??? Well you have to call dodge and explain, I am at dodge right now and how am I going to explain something that doesn't make sense, what next explain flat earth? What are they going to do that you cant? can you clear the code? No. So how can THEY clear it?? You fuck up my car and i'm responsible to find a fix for it??? Anyway no idea if someone dealt with this or what to do here? Is there a way to reset the cluster? View attachment 123579 View attachment 123578

I have a 21 DDSRT I bought new and this yr I’m noticing my battery goes up n down when it’s parked for the night, when running it charging fine 14.5 volts, ur issues are very interesting n sad at the same time but good to know about 😎👍🏾

 

rayjj lets say I did what would that have to do with the mistake they made? The code prevents the icp from being flashed they said, but they did. My issue is that they used the code (that they might have seen several times while visiting the dealer) as an excuse that this caused of the issue. They claimed that they didn't flash the ice but according to dodge they did, to fix the gas gauge misreading the levels. Waiting for dodge to get back to me.

 

I am far from an expert here, but it is probably unlikely a software update for an RT could be installed on an SRT, I would be pretty sure update go by VIN. The whole mileage discrepancy you mentioned probably is because of the PCM swap. Just remember, anything you do as far as PCM goes the dealer can see. I had same issue, they knew everything that I did as far as a tune goes. Many times when a battery dies, or the battery is disconnected, you will get generic screens that pop back up on your radio initially. I remember once seeing a Chrysler logo pop up on my radio after swapping PCMs. Sounds to me like they are basically telling you they see all your aftermarket performance stuff and dont wanna touch the vehicle. Price you pay for modding. I learned the hard way too. Very unlikely SRT is going to do a thing for you since you are tuned.

 

Welp, it is messed up that they won't correct the ipc, but you now are not denying swapping pcm. Unfortunately, you don't have a leg to stand on. That code, is warranty Gone.

 

[/QUOTE]

Welp, it is messed up that they won't correct the ipc, but you now are not denying swapping pcm. Unfortunately, you don't have a leg to stand on. That code, is warranty Gone.
Bro why you always so grim?

I am far from an expert here, but it is probably unlikely a software update for an RT could be installed on an SRT, I would be pretty sure update go by VIN. The whole mileage discrepancy you mentioned probably is because of the PCM swap. Just remember, anything you do as far as PCM goes the dealer can see. I had same issue, they knew everything that I did as far as a tune goes. Many times when a battery dies, or the battery is disconnected, you will get generic screens that pop back up on your radio initially. I remember once seeing a Chrysler logo pop up on my radio after swapping PCMs. Sounds to me like they are basically telling you they see all your aftermarket performance stuff and dont wanna touch the vehicle. Price you pay for modding. I learned the hard way too. Very unlikely SRT is going to do a thing for you since you are tuned.
My pcm is not tuned they agreed with that.

The only way to correct the gas gauge calibration is to flash the BCM. That's not something done with the IPC module.
I don't know then....

The BCM will report a P1400 if you ever had an unlocked PCM installed, and that code cannot be reset without replacement of the BCM. The BCM can still be programmed with that code present, so saying they cannot reprogram is not true.

yep, next week I'm going to a used Mopar tech that I meet at the local cafe, started a talk since he had the Mopar shirt on and he said it is possible to reflash it, ill let you know how it goes.

 

I have been a Mopar person since I was a little kid. We always had the, ('58 Dodge D500, '60 Matadore, '64 Imperial, my '69 Super Bee, sister's '69 Van, '70 New Yorker, 2002 Intrepid, 2011 and 2013 Hemi Durango Citidels). In 1976 I started selling cars at a Chrysler dealership. I've been a garage mechanic fixing and racing since my mid teens so selling cars for 31 years I wasn't your average useless salesman. In that 31 years I sold Chrysler products Bout 80% of the time, even being a Dodge truck manager.

I learned very early in my sales years, Chrysler products don't have any more problems than other American cars. This problem is when they brake the service departments CAN'T FIX THEM PROPERLY, the first, second or often the 3rd time. What you're suffering from is typical sloppy (shitty) Mopar factory service. When I bought my '11 Durango I popped for the Chrysler 'Ultimate' (Forever) warranty. The dealer I was a truck manager and (only) product specialist for wanted to Charge me for repairs covered by the warranty. And often took 2, 3 or 4 trips to correct them (my driver's seat heater and radio Uconnect for only w as an example). Another problem was when they serviced the Durango they'd Slam the hood down which eventually broke the wiring in the hood latch which stopped it from remote starting. They wanted to charge me over $400 for the water pump under the extended warranty (a $100 deductible). Eventually a retired parts manager steered me toward another Chrysler/Dodge store 24 miles away that does decent work.

Bottom line; Mopar service tends to SUCK. Talk to other stores. They all have your SRT's records so they will know what's going on. Good luck

 

Tuned or not doesn't excuse the dealer for mucking up the reflash. Dollar to donut they knew what was going on, flashed it wrong, and then want to charge for a new pcm to “fix” it.

 

Possible the update went bad because of the PO1400 code stored in the BCM? Possible thats why they asked if tuned, and denying it was is all adding to the problem? I get not wanting to tell a dealer you are (or another PCM) was tuned, but just maybe that is all part of the issue? Pay to play. I dont think this is gonna go the way the OP wants (hope it does work out for ya honestly).

 

P1400 isn't used for anything. It's a flag, and nothing else.

If it's set, there is a flag for "After Market ECM Detected: Yes". That's all.

 

Hey, Is there any progress? I have RT on a cluster with dying battery. Did not check uconnect screen...

 

Progress? He tuned his truck, and dealer f'd up. You have nothing to worry about.

 

Quite a long read….OP, I get that the dealer may have jacked up flash, but if you bought this truck new, then stop lying to us. You 100% had a unlocked pcm in there and swapped it out prior to bringing it. If you bought the truck used, I’ll give you the benefit of the doubt, since you probably not aware of what the previous owner did. GL, hope you do end up rectifying the issue.


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Accuse the dealer of swapping your pcm see if they like being blindly accused. The truth is they have no clue on how to fix your car so they gave you a bs excuse to make you walk

 

I bet its simply wrong update flashed. And it even should not be one time case... Here is a pic from my 2021 SRT:

 

Have they fixed this?

 

I am not sure why my post was removed.

There is the potential to pop the P1400 flag by putting the wrong OS on the ECM, or any module for that matter. So if the dealer did that on accident and then started it up, it may not be an owner provoked code from swapping the ECM.

If the owner is doing ECM calibration changes, may as well own up to it. Getting factory flashes done after the fact is a pretty dicey proposition, if no one is aware.

 

So started a case with Dodge Srt, they told me that the dealership have to now start a thread of communication with dodge techs to see what to do. Brough car in with the appointment made by Dodge, and they told me that they have to order a pcm, and it's coming in 1 week. Picked the car up, (not leaving it there for 1 week) they said it will be here on the 6th you can bring it over then. Got the call "the pcm is in", ok I will come tomorrow morning, no can you come next Monday? 1 week from today? If you knew the pcm was coming in why not reserve me a spot, whatever.
Called dodge srt, they said that the case was never started why did they order the pcm? I don't know you tell me. Brought the car in again and with the new pcm it's still blocking the flash.
Got the text "replaced PCM -- software upload still getting blocked. Once of the strangest occurrence. Anyways, we reached out to the engineers over at Service Technical Assistance Resource (STAR) center to advise on what is next.." I called and they said some strange software must be blocking the flash... They still denying to have done IPC flash for the fuel gauge being off, they saying it's just generic writing on the paperwork they gave me.
All this time no loaner, no care, even the guy I know there went dark on me. Again the code has been there from 5k miles, if the code would prevent the flash, the flash couldn't have been able to be done to begin with at 20k miles, so saying that its my fault that I put a tune and have another pcm and installed an after market exhaust that they never heard off (Modern Performance - Licensed Parts | Direct Connection) that "needs software tuning" is the cause of this is just excuses not to man up to their fuck up.

 

They still denying to have done IPC flash for the fuel gauge being off, they saying it's just generic writing on the paperwork they gave me.

Your paper work is proof of what they did to the IPC.

 

Sounds like all kinds of tunes flashed to truck, making any updates impossible. Thinking the illegal tune probably has a lock on it. Hope it was worth it.

 

Oh yes It was I did 10 tunes, flash the ipc, pcm, ucd, radio and I also flashed the rims and run flats. Got the truck to 1399hp and 0-60 1.2345sec.!
Again the code that came from the potential tune as nothing to do with the fact that they flashed the IPC and messed up, also they ordered another pcm without star or srt telling them to. They said the code is stored on the pcm, apparently not that's how much they know. Also according to dodge the case was started today when it should have been started on the 28th when I brought the car in.