This is a repost from another thread, hopping that someone may be able to help.
Hello everyone, so I went to the dealer for a battery issue on my 2021 durango srt, I went to turn and the car lost power and basically shut down while driving. They first asked me if I had a tune on your PCM since the system accused the code P1400, I said no but anyway isn't the pcm locked? Yea but people find a way, I'm like the pcm in the car right now has no tune right, but if it did what does this have to do with the battery? Well nothing, so ok then, I guess you trying to mention this for the potential battery warranty claim i'm about to put in for ? Anyway it was a ground wire issue, and since you where here we had a recall for your car so we installed the latest Uconnect software, i'm like I did that already I got the usb key in the mail, well it didn't take it I guess, i'm like ok then. Anyway I get in my car and nothing is the same I assumed all got reset I guess? Well little did I know that they I guess they installed the r/t update and now I'm on the R/T dashboard and missing stuff on my dash, called and gone for the day! Called next day saying i'm on my way, and the answer was we too busy can you come tomorrow, ok then. So today I went in, bottom line they can't reflash it, because I have a code for a tuned pcm that is not tuned, I explained that some of my security features that were available on my SRT are not available and I don't feel safe driving it. The manager comes by and tries to speak to me like I'm ignorant and no nothing about cars of software or electronics," someone did something the exhaust you have is after market and they need to tune the pc to make it work and bla bla bla...Well there goes the neighborhood, im like what did you say??? first my exhaust is certified by Mopar it's a gthaus meisterschaft and there's no need to do any software updates or tunes, so no warranty voids you should know that sir, second you claim that you cant refresh the car because the code P1400 is present correct? The code happened at 5000 miles I have 19000 miles so unless in the last 2 days I did 14000 miles you couldn't have been able to flash it 2 days ago right? Is the PCM flashed? NO is the PCM the original one from when I got the car? Yes, so wtf are you talking about??? Well you have to call dodge and explain, I am at dodge right now and how am I going to explain something that doesn't make sense, what next explain flat earth? What are they going to do that you cant? can you clear the code? No. So how can THEY clear it?? You fuck up my car and i'm responsible to find a fix for it???
Anyway no idea if someone dealt with this or what to do here? Is there a way to reset the cluster?
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Hello everyone, so I went to the dealer for a battery issue on my 2021 durango srt, I went to turn and the car lost power and basically shut down while driving. They first asked me if I had a tune on your PCM since the system accused the code P1400, I said no but anyway isn't the pcm locked? Yea but people find a way, I'm like the pcm in the car right now has no tune right, but if it did what does this have to do with the battery? Well nothing, so ok then, I guess you trying to mention this for the potential battery warranty claim i'm about to put in for ? Anyway it was a ground wire issue, and since you where here we had a recall for your car so we installed the latest Uconnect software, i'm like I did that already I got the usb key in the mail, well it didn't take it I guess, i'm like ok then. Anyway I get in my car and nothing is the same I assumed all got reset I guess? Well little did I know that they I guess they installed the r/t update and now I'm on the R/T dashboard and missing stuff on my dash, called and gone for the day! Called next day saying i'm on my way, and the answer was we too busy can you come tomorrow, ok then. So today I went in, bottom line they can't reflash it, because I have a code for a tuned pcm that is not tuned, I explained that some of my security features that were available on my SRT are not available and I don't feel safe driving it. The manager comes by and tries to speak to me like I'm ignorant and no nothing about cars of software or electronics," someone did something the exhaust you have is after market and they need to tune the pc to make it work and bla bla bla...Well there goes the neighborhood, im like what did you say??? first my exhaust is certified by Mopar it's a gthaus meisterschaft and there's no need to do any software updates or tunes, so no warranty voids you should know that sir, second you claim that you cant refresh the car because the code P1400 is present correct? The code happened at 5000 miles I have 19000 miles so unless in the last 2 days I did 14000 miles you couldn't have been able to flash it 2 days ago right? Is the PCM flashed? NO is the PCM the original one from when I got the car? Yes, so wtf are you talking about??? Well you have to call dodge and explain, I am at dodge right now and how am I going to explain something that doesn't make sense, what next explain flat earth? What are they going to do that you cant? can you clear the code? No. So how can THEY clear it?? You fuck up my car and i'm responsible to find a fix for it???
Anyway no idea if someone dealt with this or what to do here? Is there a way to reset the cluster?
