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2021+ DRL's failing and MaxCare Warranty coverage

5.7K views 48 replies 21 participants last post by  Tin Foil Hat  
#1 ·
not going to lie guys, I'm becoming pretty perturbed with the failing DRL's (usually driver side first) on the 2021 and up Durango's and Mopar's refusal to cover under the Maximum Care warranties.

maybe I'm just venting, maybe I'm looking for the appropriate next steps for this issue. if Mopar is going to refuse to cover us having to replace the entire headlight assembly for this, there will be significant costs to replace both the front head lamp assemblies as they go out and then the rear 'race track' light.

if I could purchase a "bulb, sealed beams or lens", as lights are defined in my MaxCare Warranty, I would totally do so. but $1,000 + labor for an entire head lamp assembly just to fix a failed DRL, is a real slap in the face to someone that paid good money for a MaxCare Warranty.

I've talked with my local dealership, which seemed genuinely surprised when the repair was not covered by the warranty, I've talked to the Mopar customer service line multiple times, which is in another country and I've reached out to Dodge Cares on this site.

my driver side DRL lasted til about 50k miles




Image
 
#28 ·
Last year I had my serpentine belt replaced with the alternator both covered by my Lifetime maxcare. It's at the dealership right now for a starter, TPMS sensor, and motor mounts. Just had the motor mounts replaced about 15k miles ago. They said they were bad again. I really haven't had any problems with maxcare. Except sometimes it takes longer then expected to approve a claim.

After the starter is replaced, every accessory has been replaced under the hood with Maxcare including trans, transfer case, lifters, and exhaust manifolds.
 
#32 ·
I've been wondering if it could have been possible for Maxcare to replace ours as well back then if we were having the same problems. Just recently we started having the blackout problems. If there ever was a time when Max care did replace them I think that ship has sailed.

From this day forward, if anyone know a person, man or woman who has a Maxcare replacement of the racetrac light, please elaborate how? We need answers.👍
 
#37 ·
Yes, we know.
 
#39 ·
This report actually came out this week or at the very end of last week so it was mentioned on the forum a couple of times already.
 
#40 ·
Well my L/H DRL just quit. 63K, no extended warranty and certainly this would be beyond the 3yr/36K. Other posts I have read indicate it is the ballast that fails not the actual LED array. Interesting it's usually the L/H (drivers side). Switch back amber turn signal still works. Does make you wonder if something is going on there. I would hate to spend the money only to have that happen again in a short time. The T&G's have self leveling head lights. I have only seen one aftermarket unit that indicates that is supported. I noticed Dodge Cares jumped into the forum thread on the backup camera OTA recall update not working. Wonder if they are watching this?
 
#41 ·
Dodge doesn't care about the daytime running lights.
 
#42 ·
I've said it before:
At first, I hoped that my '20 SXT Plus would have the LED DRL's, but after this debacle/clusterfrock appeared, I'm glad it does not!

Don
 
#45 ·
OP, just curious, do you routinely or often use your parking brake? I'm just curious because I noticed recently that when the parking brake is engaged and it's running, the DRLs are disabled.

I'm in no way proposing that altering one's use of the parking brake would be a "fix" or remedy/solution - in my mind the parking brake and its use, and the DRLs, are two separate things. It's just pure curiosity that compels me to ask.
 
#46 · (Edited)
On another funny subject. A few years back one of my daughter got her minivan back from the dealer. She called me, and complained about her headlights not working. Sure enough, I get over to her house, and I couldn't get them to work. I meter checked a few things, and found nothing but a headache.

As we decided to take it back to the dealer, I pull the ebrake, and drive it, as she follows. On the way, I stopped at a light, and saw from the back of a Yukon the lights were on. Ok, we pull over, park and sure enough the lights were on.

She drive the van back home, and I beat her back, she pulls in and the lights are still on until she shut down, and as a habit she hit the ebrake, and the lights quit. Then it hit me. I had her start it back up, and the lights didn't come on. I had her pull the ebrake, and....we have lights :D.
 
#49 ·
So fix your own light and don't worry about it any longer. Your good light that is. You found the forum too late to save it.