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What upsets me about this whole debacle is not the deficiencies of the 10.1" UC5 system as much as the fake news Dodge puts out about fixing the issues.
Dodge, yeah you Dodge, if you can't fix it, own it and simply tell us so we can move on.
 

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Discussion Starter · #982 ·
I just got off the phone with
Uconnect team is scheduled to buy usb stick by the end of 1st quarter of 2022. They after on schedule to transfer data on the stick by the end of a quarter, but they can’t confirm which quarter and which year…
@DodgeCares

So, I called Uconnect yesterday and it was quite eventful... The representative first said, "interesting, you haven't received the update yet? it should have gone out"... Then, he looked into it and said "oops, wrong update, you should get it by the end of Q3 2021". I replied "ummm, you do know what the date is correct? 10/14/21!). To which he replied "uh, oh you are right, I guess the update is late." I said, " this is starting to piss me off (as politely as possible)". He said "🤬🤬🤬" (he literally had a metal breakdown and started yelling and screaming and cussing at me).... After a few additional choice words and hearing his personal sob story, he hung up... (there's more to the call but I don't feel I should share it because Dodge will need to review the phone call and address the personnel issues) So, I call back and get ahold of another representative that isn't having a mental crisis. After another 20 minutes of re-explaining the issues with our Uconnect 5 system, she calls another department and finds out that "the tentative release date was end of Q3 2021 (no $hit), its being revised to end of Q4 2021". December. 🤬 DECEMBER! DECEMBER! 🤬. How does Stellantis get away with being so inconsiderate of their customers?
 

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@kdogdillon the crazy part is Uconnect front line employees are NOT EVEN prepped by stallantis as to the status of things.

@DodgeCares One would think every Uconnect phone rep would know the situation and be able to properly handle the call. But all we get are young adults who are pissy, don't care, don't understand or lie (yes they lied to me about call backs, knowing people in programming etc etc).

 

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I see that they are sending an OTA update out for the Grand Cherokee L's. new firmware is: FCA-MY21.R17.98-PROD
 

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Here I was I thought I got lucky, three weeks in and even though I had trouble with other small things radio was on point. NOT it froze up and restarted on me twice this morning. The carplay has froze up on me once but that wasnt a big deal. And wow thankfully I dont pay for the XM satellite radio(No offense to those that do). I tried it out since I have the trail subsciption and the sound quality difference is insane. Its good enough to still enjoy( its free I WILL USE IT!) but its messed up the sound difference, and I have been getting the Trial expired window pop up as well.

Even with all that I still think I have been lucky, its a great system still. My wifes Tiguan(which this durango replaced) had a horrible Carplay system. It would ALWAYS disconnect on me, and it was the wired one!
 

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I just got off the phone with
@DodgeCares
So, I called Uconnect yesterday and it was quite eventful... The representative first said, "interesting, you haven't received the update yet? it should have gone out"... Then, he looked into it and said "oops, wrong update, you should get it by the end of Q3 2021". I replied "ummm, you do know what the date is correct? 10/14/21!). To which he replied "uh, oh you are right, I guess the update is late." I said, " this is starting to piss me off (as politely as possible)". He said "🤬🤬🤬" (he literally had a metal breakdown and started yelling and screaming and cussing at me).... After a few additional choice words and hearing his personal sob story, he hung up... (there's more to the call but I don't feel I should share it because Dodge will need to review the phone call and address the personnel issues) So, I call back and get ahold of another representative that isn't having a mental crisis. After another 20 minutes of re-explaining the issues with our Uconnect 5 system, she calls another department and finds out that "the tentative release date was end of Q3 2021 (no $hit), its being revised to end of Q4 2021". December. 🤬 DECEMBER! DECEMBER! 🤬. How does Stellantis get away with being so inconsiderate of their customers?
Hi there--

We're SO sorry to hear about the experience you had with your previous Case Specialist. We recommend that you call our Uconnect® Customer Care center directly at 1-855-792-4241 or press the Assist button on your rearview mirror and select Uconnect Care to make the call from your vehicle. We'd like to look into this for you to ensure that you're properly taken care of in the future! Please follow up with us privately and provide us with your VIN and or previous Case Number so we can look into this further for you.

Unfortunately, as of now, the most up to date information still projects a release date of late Q3. Our @DodgeCares team will be sure to reach out to all of you on this platform and inform you of any news updates, as soon as they are released! If you're experiencing specific concerns that you would like our teams to look into, to see if there are applicable TSBs/RRTs, please don't hesitate to let us know.

Thanks for your continued patience,

Courtney
Dodge Cares
 

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Hi there--

We're SO sorry to hear about the experience you had with your previous Case Specialist. We recommend that you call our Uconnect® Customer Care center directly at 1-855-792-4241 or press the Assist button on your rearview mirror and select Uconnect Care to make the call from your vehicle. We'd like to look into this for you to ensure that you're properly taken care of in the future! Please follow up with us privately and provide us with your VIN and or previous Case Number so we can look into this further for you.

Unfortunately, as of now, the most up to date information still projects a release date of late Q3. Our @DodgeCares team will be sure to reach out to all of you on this platform and inform you of any news updates, as soon as they are released! If you're experiencing specific concerns that you would like our teams to look into, to see if there are applicable TSBs/RRTs, please don't hesitate to let us know.

Thanks for your continued patience,

Courtney
Dodge Cares
Do you realize that we are now in Q4?????? So what good your information.......How can nobody at Dodge Cares not know what is going on...Your words do not relieve our concerns, as we have been given the "shaft" for almost a year now.....There are alot of concerns and problems and glitches that we have put forth on this forum......And Dodge cares is well aware of....How is it that the 2021 Grand Cherokee L's are running 2 update ahead of us???????? Why did their concerns take priority over ours....We have been waiting patiently for some answers...How about getting us some......
 

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Do you realize that we are now in Q4?????? So what good your information.......How can nobody at Dodge Cares not know what is going on...Your words do not relieve our concerns, as we have been given the "shaft" for almost a year now.....There are alot of concerns and problems and glitches that we have put forth on this forum......And Dodge cares is well aware of....How is it that the 2021 Grand Cherokee L's are running 2 update ahead of us???????? Why did their concerns take priority over ours....We have been waiting patiently for some answers...How about getting us some......
Since Q3 recently ended, this information has not yet been updated with a more tentative date. I completely understand where your frustrations are coming from and I can assure you that we do not prioritize customers over others. We want to ensure that you're all properly taken care of! However, our teams want to ensure that any software updates are ready for release so that we can mitigate the possibility of your concerns in the future. I will reach out to see if I can get an update on this software and will report back to you with any news that I receive.

Thanks,

Courtney
Dodge Cares
 

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Since Q3 recently ended, this information has not yet been updated with a more tentative date. I completely understand where your frustrations are coming from and I can assure you that we do not prioritize customers over others. We want to ensure that you're all properly taken care of! However, our teams want to ensure that any software updates are ready for release so that we can mitigate the possibility of your concerns in the future. I will reach out to see if I can get an update on this software and will report back to you with any news that I receive.

Thanks,

Courtney
Dodge Cares
So it takes almost a year to figure software issues????? We have not been properly taken care of at all.....Treated more like the black sheep of the family......We need something concrete...Not more lies.....
 

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Hello everyone,

As of right now, the tentative software update release is expected to be in Q2. With that said, please keep an eye out for communication from our teams since we will be keeping you all informed as more information is released. I understand that this anticipation is not ideal, but we appreciate your patience and cooperation as we work towards a more flawless platform.



Hi there,

I'm sorry to hear that your dealer hasn't been able to successfully resolve your concerns at your visits. I'd like to ask you some questions, if you don't mind. Please send our @DodgeCares team a private message with more details so that we can better assist!

Thanks,

Courtney
Dodge Cares
First it was Q2, then by the end of Q3, now you cant even give us a date...we deserve better than this...
 

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I will reach out to see if I can get an update on this software and will report back to you with any news that I receive.
@DodgeCares Courtney that would be really helpful as there is nothing we can do to get any information except possible release dates that keep moving. We don’t know what fixes will be included ( except the TSB’s) or when and neither do the dealers or UConnect. A simple fix is if you can find out who can answer these for us and get a commitment for some regular status.
 

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Just took the truck out to pick up my daughter. Using wireless CarPlay, sound quality wasn’t great, decided to try USB. Switched to FM, disconnected the phone, connected the USB cable. Went into Device Manager, saw that Uconnect was trying to connect to my wife’s phone, which is at home with her.

Tapped the CarPlay icon on mine, and the red ring just kept spinning, as if it’s trying to connect. The red ring for my wife’s phone was also spinning (it never stopped the entire drive, even after returning home and powering the truck off and on again multiple times).

Disconnected USB, attempted to connect wirelessly. Nothing. Deleted the phone from UConnect, deleted the Bluetooth entry on the phone for UConnect, re-added the phone, reactivated CarPlay. Powered the truck off and on multiple times. Rebooted the phone.

Still won’t connect.

This thing is useless. I’ve paid for a product that does not work, and the manufacturer has given no indication of when or if it will be fixed.

Unbelievable.
 

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I would like to meet the programmer who misspelled Files and wrote Flies into the code.
I may have to travel to India cause that is where this crap is being programmed.
 

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Does uconnect read wma files? I have an 256gb usb. There's a few MP3 files on it that it reads but most are wma and it's like they don't even exist.
 

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Here’s a new one.

Black error screen just popped up stating “Battery of UConnect Box is temporarily low. SOS Call and related functions may be unavailable.”

Wonderful.
 
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