Unfortunately, there seems to be a bit of hot potato being played when it comes to the Uconnect system. DODGE put it in the vehicles, but in truth they don't know much about it. They basically expect the Uconnect folks to handle anything that happens with these things. IMHO, it appears Uconnect either doesn't want to work that way, or simply isn't prepared to do so. So neither of them is really doing a good job supporting the owners. The techs at the dealerships aren't trained on it, the customer service folks at DODGE know even less, and Uconnect hides behind a terrible internet site, and some slow-responding email addresses. Meanwhile we clearly have a system that is having initial deployment issues. It is no simple thing to build a system like this, but that isn't really a sufficient excuse when people can't get basic functions to work reliably. Hopefully there really is a new firmware release coming soon, and this isn't some story intended to buy their software developers additional time. The sad part is with Stellantis or FCA or Chrysler (or whatever they want to be called this week) their customer communications are so bad at this point we can't even guess what to believe anymore.