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2021 Durango R/T - Hemi water damage

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flood hemi hydrolocked
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Discussion starter · #21 ·
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And we have an update. They approved the rebuild, and apparently renegotiated the price. And it also went from the service garage telling me they only use new motors due to the warranty that's applied to them texting me later and saying, "USAA approved it, but they're sending a used motor". Trying to get someone on the phone from USAA because I was not aware of this. Should I be able to push back and get a new motor?.... purposely ignoring the comment that they're discontinued above :ROFLMAO:. Also, notice how the prices changed on everything, not just the swap of a new motor for the used. And that seems really expensive for used motor.

And I highlighted the questions that are just lies... I was not aware of this and haven't spoken to the assigned inspector that the adjuster sent out from USAA.

By the way, I appreciate all of the comments, questions, and really good points you have all made. Thank you! And I'm still waiting for someone to call me out for thinking my Durango could float (it's due at some point).
 

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#22 ·
They only list 8 spark plugs so that Hemi won't run until they say, whoops we forgot to charge you for the other 8 plugs, so pony up another 200 bucks.
 
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#23 ·
SOlenik54 said:
Thank you! And I'm still waiting for someone to call me out for thinking my Durango could float (it's due at some point).
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No need to because you learned a valuable lesson and will pass it on to others. That is what counts :D
 
#24 ·
For that kind of money, you should accept nothing less than a new engine! The labor for the most part is the same regardless of whether you are installing a salvage or new engine. Now, if they were removing then rebuilding the oem motor, I could see the labor being higher.

That is beyond crazy!!!!!!!!!

Don
 
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#25 ·
SOlenik54 said:
That makes sense. Do you think I'm going to have "flood vehicle" tied to my car after this, in the scenario that it's not totaled out and they actually replace the motor?
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have you heard from insurance company yet? I had a similar situation on my jeep wrangler and my insurance would only pay for a used engine market price and said that it is in my paper work that I signed, that it was ok to use the used parts if cheaper or something like that. I installed new and had to pay the difference.
 
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Discussion starter · #26 ·
I have left them messages and they're supposed to call me back this morning. My argument is that the service manager originally told me they only use new parts because it's required for Dodge to warranty the work. I don't see anything about used, recycled, or remanufactured in the paperwork, but I'm going to go re-read it after reading your comment.
 
#28 ·
I don’t understand how LKQ gets the money they ask for used engine and transmission’s. I bought from Jasper a remanned 5.7 Hemi engine and gasket kit for around $3,800. That came with a 3 year unlimited mile warranty. I was recently helping a friend that had his transmission go out of his F350 super duty. LKQ wanted $2,100 for a trans with over 100k on it and again, a fully rebuilt jasper was $3,400 with many other places offering rebuilts for $2,400 and up. Why would anyone pay that much for a used high mile item???
 
#29 ·
LKQ only has higher mileage Hemi engines and if @SOlenik54 R/T has < 60k on it then his power train warranty is shit with a used dirty as engine.
This is not a 2000 or 1998 vehicle this is a 3 year old vehicle that demands a rebuilt engine. These dirtbags are charging you over 1k more for that engine then it is being sold for on retail at LKQ.
This is a pure money grab with whoever this quote if from?
 
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Discussion starter · #31 ·
Sorry about the delay in updating this thread. I know there's a lot of curiosity in how this is panning out. So I went back and forth arguing about the price of the motor, and then they came back with a used motor for $4k. I wasn't having that because I found several remanufactured motors for $4k and some were coming from dealerships. I got the insurance to approve the remanufactured motor and they were going to throw in a 12,000 mile warranty. While I was doing that, I was trying to get the dealship to come down on the new motor since they were clearly inflating the crap out of the new motor. I got them down to $6,500, then USAA said if they could get it to $6k, they'd cover it. This morning I received the updated quote and they came down to $6k. HOWEVER... in the second quote with the used motor, all of the other costs came down significantly, which I attributed to some haggling by USAA. When they updated the quote the 3rd time, they reverted back to the original pricing (go back to the first page of this thread) for everything and they fixed their little issue with the intake manifold where they were off by $1,000... so that went up. All in all, I'm still trying to moderate this between USAA and the dealership and seems like the Dealership is just throwing darts to come up with the numbers.
 
#33 ·
$6500 was the going price for a complete new 5.7, when there was still such a thing. A very low-mile (let's say under 10.000 miles) 5.7, complete, out of the same year or newer compatible Rango ('18-'24) could run nearly as much as brand new, say $5000. You need a helluva lot more than a year of warranty on it.

Labor is where the fraud is. Book rate, if memory serves, is somewhere around 10.5 hours, start to stop. Round that up to 12 hours. The labor rate is almost unbelievable, but it's probably all over the place across North America. Here in WI, it runs about $150-175/hr at most dealers. Still, that's only $3600 if we give them the extra time. That's $8600. If the replacement engine is complete, there shouldn't be much need for new parts, outside of a hose or two, fluids, filters, and whatnot. Plus the mysterious "shop charges". Plus tax. That's about $10,000, if we're in a really great mood. That's about the bottom end of what police agencies in my area had been paying for brand new 5.7 engines after field service failures.
 
Discussion starter · #34 ·
AHBguru said:
$6500 was the going price for a complete new 5.7, when there was still such a thing. A very low-mile (let's say under 10.000 miles) 5.7, complete, out of the same year or newer compatible Rango ('18-'24) could run nearly as much as brand new, say $5000. You need a helluva lot more than a year of warranty on it.

Labor is where the fraud is. Book rate, if memory serves, is somewhere around 10.5 hours, start to stop. Round that up to 12 hours. The labor rate is almost unbelievable, but it's probably all over the place across North America. Here in WI, it runs about $150-175/hr at most dealers. Still, that's only $3600 if we give them the extra time. That's $8600. If the replacement engine is complete, there shouldn't be much need for new parts, outside of a hose or two, fluids, filters, and whatnot. Plus the mysterious "shop charges". Plus tax. That's about $10,000, if we're in a really great mood. That's about the bottom end of what police agencies in my area had been paying for brand new 5.7 engines after field service failures.
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Yeah, I think the labor rate is $299 per the adjuster, which is absolutely nuts and the adjuster agreed.

My biggest concern now is that they are quoting me a "new" motor, but they seem to be discontinued and several of you have referenced that as well. Maybe the reason it's so expensive is because this dealership stockpiled them before they quit manufacturing them!!!

I'll keep everyone posted. Thanks again for all the info, advice, and for not calling me out for being the idiot that hyrolocked his durango!!!
 
#35 ·
SOlenik54 said:
Yeah, I think the labor rate is $299 per the adjuster, which is absolutely nuts and the adjuster agreed.

My biggest concern now is that they are quoting me a "new" motor, but they seem to be discontinued and several of you have referenced that as well. Maybe the reason it's so expensive is because this dealership stockpiled them before they quit manufacturing them!!!

I'll keep everyone posted. Thanks again for all the info, advice, and for not calling me out for being the idiot that hyrolocked his durango!!!
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Yes, they built up a decent inventory of V8s before thy switched over to the Hurricane this past March.
 
#36 ·
StuckOnDurango said:
I guess I'm behind the times.... $25 per spark plug, $75 for air filter, I guess you get to quote hard core MSRP on an insurance job?
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Insurance is the biggest scam of all time! I spend a lot of money for vehicles, home, healthcare, RX, now water & sewer pipes, iPhone, and more. Never used it! Nice to have it if you need but they always find a way not to cover in full or part.
 
#37 ·
I don't know if this is relevant or not, but according to 'Mopar Direct Connection', they have a "345 Crate Hemi Long Block" [P5160616AA] $4,495.00 (MSRP)
or "392 Crate Hemi Long Block" [P51660617AA] $6.995.00 (MSRP) plus $360 shipping to my closest dealer.
 
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