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J.D. Power says Dodge tops quality survey

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#21 · (Edited)
kiczek1973 said:
Well, not exactly the quality that they are reporting. New '23DDRT-Tng. At 200 miles the service airbag system warning kicked off, along with the SOS Emergency Call unavailable on uConnect. It's been at the dealer for a week. They stated that it was missing a airbag crash sensor, and the harness is wrong. How the hell doe you get the wrong harness? Going back to the dealer to discuss with the service and general manager to get the real story here.
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So the PCM did not catch a missing sensor and incorrect harness until you drove it for 200 miles? You need to lemon law it cause your dealer will not be able to fix it. Sorry but Dodge is seriously broken as a whole.
 
#23 ·
Hmm, what parts will they put on at Dodge's expense when all it needs is a new boot?
 
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#24 ·
Tin Foil Hat said:
Hmm, what parts will they put on at Dodge's expense when all it needs is a new boot?
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The boot is ok. Either the clamp didn’t have the right tightness and slipped off to the side or they missed the boot when putting the clamp on. I already bought a new clamp at Napa and am taking care of it myself tonight.
 
#25 ·
kiczek1973 said:
Well, not exactly the quality that they are reporting. New '23DDRT-Tng. At 200 miles the service airbag system warning kicked off, along with the SOS Emergency Call unavailable on uConnect. It's been at the dealer for a week. They stated that it was missing a airbag crash sensor, and the harness is wrong. How the hell doe you get the wrong harness? Going back to the dealer to discuss with the service and general manager to get the real story here.
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Honestly that is simple, they probably did not have the correct wire harness or sensor, so they threw one in there to get it off the line. I think it is something like $1,000 per min a line is shut down. Let service take care of it.
 
#26 ·
okfoz said:
Honestly that is simple, they probably did not have the correct wire harness or sensor, so they threw one in there to get it off the line. I think it is something like $1,000 per min a line is shut down. Let service take care of it.
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Ended up being more that the wrong harness or sensor. Finally got it back after a month in the dealer. Initially, they tried new sensors, then replaced the OSM, when neither of those worked, they started tracing wires. It was elevated to a STAR case immediately, but even then, regional tech manager, a regional service electrical tech were brought in. When they dug deeper into the STAR cases, they did find one similar to my issue.

It turns out, when they installed the body harness, it was not placed in the correct position, and a screw near the C Pilar trim, pass side, went into the harness. Replaced the entire harness, put the interior back, and good to go. No BSRs, no codes. Plus, Chrysler Capital is refunding me 2 months. They showed me the old harness, and clearly a screw went into it and shorted out a couple of the wires.

Glad it's back, but not happy about having a brand new vehicle in the shop for that long.
 
#27 ·
kiczek1973 said:
Ended up being more that the wrong harness or sensor. Finally got it back after a month in the dealer. Initially, they tried new sensors, then replaced the OSM, when neither of those worked, they started tracing wires. It was elevated to a STAR case immediately, but even then, regional tech manager, a regional service electrical tech were brought in. When they dug deeper into the STAR cases, they did find one similar to my issue.

It turns out, when they installed the body harness, it was not placed in the correct position, and a screw near the C Pilar trim, pass side, went into the harness. Replaced the entire harness, put the interior back, and good to go. No BSRs, no codes. Plus, Chrysler Capital is refunding me 2 months. They showed me the old harness, and clearly a screw went into it and shorted out a couple of the wires.

Glad it's back, but not happy about having a brand new vehicle in the shop for that long.
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Good for you as it seems your dealer was not being typical.
 
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