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Help, can't fill gas tank!

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#21 ·
hamada128 said:
I have been having the same issue for gas nozzle stopping during fill ups on my 2018 and I had to rotate the nozzle 180 degrees to get it to work.
I dropped my car last week at the dealer and told them about the issue but also mentioned in some cases it causes over spills which is a hazard concern. They replaced the filler neck and today my first fill up was normal. Will see over the next few weeks how it goes.
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By chance did you get a part number for that replacement?
 
#24 ·
hamada128 said:
I have been having the same issue for gas nozzle stopping during fill ups on my 2018 and I had to rotate the nozzle 180 degrees to get it to work.
I dropped my car last week at the dealer and told them about the issue but also mentioned in some cases it causes over spills which is a hazard concern. They replaced the filler neck and today my first fill up was normal. Will see over the next few weeks how it goes.
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Curious.. did the fix work?
 
#26 ·
ive not had a problem with any nozzle but that door sure is hard to close, on by my r/t's.. anyone notice this?
 
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#29 ·
I have owned my 4600 mile 2022 since May, have about a dozen fillups so far and yesterday was the first time I went to fill up and it shut off at about 1/2 tank. The Gauge was reading just above 1/4 tank, so I knew from past experience I should be putting in about 17 gallons. (one thing I liked about my GM vehicle is it would tell me how many gallons I used when I reset it, I wish the Durango did the same so I could at least know where I could fillup to without overfilling it. In the end I got a total of around 12 gallons and it would not pump any more. Hoping it was a fluke, maybe a bad pump. We will see. Unfortunately I was only able to get the gauge just over 3/4 tank.
 
#30 ·
Probably just a bad pump. Ever since I started driving in the 70s I have always gotten them from time to time.
 
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#32 ·
okfoz said:
I have owned my 4600 mile 2022 since May, have about a dozen fillups so far and yesterday was the first time I went to fill up and it shut off at about 1/2 tank. The Gauge was reading just above 1/4 tank, so I knew from past experience I should be putting in about 17 gallons. (one thing I liked about my GM vehicle is it would tell me how many gallons I used when I reset it, I wish the Durango did the same so I could at least know where I could fillup to without overfilling it. In the end I got a total of around 12 gallons and it would not pump any more. Hoping it was a fluke, maybe a bad pump. We will see. Unfortunately I was only able to get the gauge just over 3/4 tank.
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Hi okfoz,

Recently there was a Technical Service Bulletin (TSB) 14-005-23 that appears to address concerns similar to the symptoms that you are having with your vehicle. To ensure this TSB applies, we would like to get you back into the dealer to have a qualified technician review the details of the TSB and specifics of your vehicle. Once reviewed, the technician can then perform the repair procedure that best matches the symptoms and diagnosis of your vehicle. Please send us a private message if you have any questions or concerns. Thank you.

Blair
Dodge Cares
 
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#33 ·
DodgeCares said:
Hi okfoz,

Recently there was a Technical Service Bulletin (TSB) 14-005-23 that appears to address concerns similar to the symptoms that you are having with your vehicle. To ensure this TSB applies, we would like to get you back into the dealer to have a qualified technician review the details of the TSB and specifics of your vehicle. Once reviewed, the technician can then perform the repair procedure that best matches the symptoms and diagnosis of your vehicle. Please send us a private message if you have any questions or concerns. Thank you.

Blair
Dodge Cares
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Blair,
Could you share the TSB? I did a google search with no luck.
 
#34 ·
HI okfoz,

See below screenshot of TSB 14-005-23. Please send us a private message if you have any further questions.
Image



Blair
Dodge Cares
 
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#38 ·
okfoz said:
I did another fill up and I did not have the issue. I believe it was the pump.
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Thanks for the feedback, okfoz. Should you experience this concern again, we recommend you visit your local certified Dodge dealer. They are in the best position to diagnosis and determine if there are any underlying concerns regarding your vehicle. Should you need an additional layer of assistance during that process, feel free to send us a private message. We'd be happy to help!

Ariel
Dodge Cares
 
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#39 ·
keegantimber said:
Thanks for posting the TSB Blair. Can you tell me if there were any TSB,S for model year 2018? Thanks.
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Hi Keegantimber,

We found Star Case S1714000010 appears to address concerns similar to the symptoms that you are having with your vehicle. We recommend scheduling an appointment with your local authorized dealership to have a qualified technician review the details of this Star Case and specifics of your vehicle. Should you need further assistance, feel free to reach out to our team via private messages.


Ariel
Dodge Cares
 
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