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Dodge sure has some very strange Durango ordering restrictions.

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azmusclecar

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Discussion starter · #1 ·
I joined this forum a month or so back because I thought my wife had a Durango in the bag. But not to be.

I have shopped dealer lots and have NOT found the Durango we wanted. Nothing personal to anyone who owns
a black or gray or white Durango. But I believe Dodge has some of the least color choices of any car manufacturer.

I contacted a dealership and thru email I requested my Durango.

Durango GT
2 WD
Blue by you:cool:
black and beige interior
safety and tech package
trailer package
and.the BRASS MONKEY WHEELS.

Was told if I order the brass monkey wheels I have to get the black interior. WHY? No explanation given
If I ordered the black and beige interior, I could NOT order the Blackout Package. WHY? No explanation given.

What do the wheels have to do with the interior? What does the black badges have to do with the interior?

I quit the order as the dealer kept trying to put me in loaded Durangos, with options I do NOT want....but are
expected to pay for. I told the dealer what i wanted and was willing to even pay for a red GT, but of course it
had the sunroof, the $2300 package for radio and so forth.....and they didn't even offer to sell it for cost.

So..my love affair with the Durango is on hold. The GT was for my wife ...........while I shopped for an RT for myself.:cool:

Little do dealers realize the right deal can make them a decent profit. But it's push what is on the lot.

The RT I drove had the ACC (adjustable cruise control) but I wasn't allowed to take the vehicle on the highway to test it.
3 right turns around the block and park it. Wow...what a test drive. Never broke 35 mph. Thanks Mr. Salesman. I questioned why
I couldn't experience the vehicle as I intended to use it and I was told the Sales Manager would need to write a letter of
approval for a longer test drive. SAY WHAT??????????????????????????????????????????????????????????????????????????????????:mad:

The dealer had 47 Durangos, a mix of all models, and yet only one had the ACC. There were no blue ones. A sea of black
and silver and white and grey. A few red but that's it.

Being 65 years old........and this maybe being my last vehicle..........I would like to have the vehicle I want for MY MONEY......
and not have one I am coerced to take. :mad:

In short, I want the Homecoming Queen:p:D:lol::cool: and not one of her attendants...:mad::(.........afterall, IT IS MY MONEY. RIGHT????????
 
#2 ·
You are absolutely right. Your money, your way, or hit the highway...

Just sounds like a horrible dealer. Try another one. I live in the Memphis area and all the dealers are like this. I ended up finding a dealer in INDIANA that was straight with me about everything. Looks like you need to do the same (but maybe not all the way to Indiana...haha).
 
#3 ·
azmusclecar said:
In short, I want the Homecoming Queen:p:D:lol::cool: and not one of her attendants...:mad::(.........afterall, IT IS MY MONEY. RIGHT????????
Click to expand...
Sometimes life makes you sample attendants before you get the queen.
 
#4 ·
My dealership made us go on the hiway! Sounds like a sub-par dealership.
 
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#5 ·
Like doctors... there are good one and bad ones. My local Dodge dealership didn't want to work with me on price when I initially was Durango R/T shopping so I ended up making a factory order with one about 30 miles away. Mostly all dealerships will want to push you into a loaded model in their inventory. As for colors, options and packages, most of the auto manufacturers have their limitations on what can be mixed.
 
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#6 ·
I hear you. I'm now 66 years old, bought my 2014 R/T after decades of owning performance sedans. This may be my last vehicle as well. But, buy what you want, and don't let a stupid dealer try to push you into something you don't want. I was lucky--I have a very good local dealer. Went in and told them exactly what I wanted, they found it (on another dealer's lot) and we made a great deal. No reason you shouldn't be able to do the same.
 
#7 ·
There may be some mix restrictions, but if you go build a vehicle on dodge.com those are usually pointed out in the build menus.
 
Discussion starter · #8 · (Edited)
tomk said:
There may be some mix restrictions, but if you go build a vehicle on dodge.com those are usually pointed out in the build menus.
Click to expand...

I have tried that site.......whoever designed it sure put the minimum effort in it. It seems so slow.........and after completing the build you go on to find vehicles on dealers lot and the parameters keep resetting after a search.............the slide bar goes back to 25 miles when I have it set to look for a vehicle over 200 miles. NOT very user friendly to me. I've seen other comments posted similar so my expectations were very low and the website designer sure met my those.


I believe my point is............

WHY CAN'T I GET BRASS MONKEY WHEELS????????????????????????????????? When the color of the interior is the reason? What does one have to do with the other??????

What does the blackout package have to do with the interior color? It would make sense.......if it made sense............but to me.......no reason given by dealer or sales manager.

Car buying sure has lost it's appeal............it used to be exciting, now it's like a doctor visit. What's wrong. Take this. Next............keep it moving.

Oh I found an RT at a dealership yesterday on Craigslist. I called....and after a lengthy wait, the dealer comes back and tells me the car sold on Nov 11. Guess the time to remove the ad is too much for them. Thanks for more wasted time.
 
#9 ·
There are restrictions because the packages are for style/image reasons. Dodge is not the only make that does this, so don't think it's just Dodge.

Find a new dealer, order what you want as close as you can get it. I'm betting you could buy the wheels after the fact and sell the factory wheels pretty easily.

If you can't find what you want on the lot - order it. If a dealer won't order you a specific, buildable configuration, move on to another dealer.
 
#10 ·
The days when you could get pretty much any combination of options are long gone - this is true for just about all car manufacturers (might not be true of Rolls-Royce, I don't know) ...
 
#11 ·
The dealership should or could simply swap brass monkey wheels on from another vehicle or just order them in.
I would just work that in and if not, I'd just pick them up off ebay or they are now available in knock-offs.

I always tell the salesman up front that I'm taking the vehicle on the highway so I don't get the "drive around the block" test route.

Good Luck with your search.
 
Discussion starter · #12 ·
I realize it's a cookie cutter process now..........stamp it out, paint it and put it out for sale. I'm sorry, maybe I'm just missing the old days of having a vehicle personalized at least to some extent. The aftermarket exists for add-ons yes. I just wanted or expected to be able to choose what I felt was a few items to satisfy my own eye candy.:D:cool:

Just a note but go to Chevy's website and look at the new Colorado.............for those that think you can't personalize a vehicle. I was overwhelmed with the choices. I considered the Colorado but I truly love the Durango. :cool:

So there are still automobile options out there..........not just at Rolls Royce. To me, it's the Durango model that is seemingly overlooked by Dodge. Otherwise, why isn't there an SRT model? Or a Mango Orange option? Or even SRT wheels? The Durango is a great pallet and it seems Chrysler isn't willing to help it become even more popular.

I love the vehicle mind you,:cool: I'm just sad to see it in a state of apathetic design appeal and marketing.:( It could be so much more. Much much more. Especially with it's underpinnings and drive train. I'll end up with one but I feel I have the right to complain all the way to the dealership with my 45K-50K in my pocket. If you don't wish to hear me whine, then don't read this.:mad:.or pretend you didn't read this............;)
 
#13 ·
azmusclecar said:
Just a note but go to Chevy's website and look at the new Colorado.............for those that think you can't personalize a vehicle. I was overwhelmed with the choices. I considered the Colorado but I truly love the Durango. :cool:
Click to expand...
Just went over to chevy.com and did a "build and price" on an LT. They do the same thing. There are a lot of choices, but a lot of the combinations are not possible.. in particular, if you choose the black/grey interior (the only choices are black/black and black/grey) and then go chose any of several different packages - your interior gets reset to black/black.
 
Discussion starter · #14 ·
I agree there are some color restrictions but overall.......the choices are a lot more when it comes to customizing your vehicle.
 
#15 ·
IMO if you really want to customize your vehicle to your liking, use the aftermarket to do it. The factory wheels are too narrow and too high of an offset to look good on the Durango, and if you order whatever you want to order, and then immediately pick out a quality set of aftermarket wheels (maybe tires as well if you desire higher performance or a size change.) Interior, the red would probably clash with the Brass Monkey, and blackout only comes in black or red. I know you know that, but its basically a package decision far beyond dealer control.
 
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Discussion starter · #17 ·
Lanson said:
IMO if you really want to customize your vehicle to your liking, use the aftermarket to do it. The factory wheels are too narrow and too high of an offset to look good on the Durango, and if you order whatever you want to order, and then immediately pick out a quality set of aftermarket wheels (maybe tires as well if you desire higher performance or a size change.) Interior, the red would probably clash with the Brass Monkey, and blackout only comes in black or red. I know you know that, but its basically a package decision far beyond dealer control.
Click to expand...
I believe I may have confused you and others. I was interested in 2 Durangos.

A GT for my wife in Blu by you with beige and black interior, with the Brass Monkey Wheels to compliment the interior beige. Okay?
She wanted the Adaptive Cruise, the power lift gate and I wanted the tow package on it. Done......that's it.

I wanted an RT for myself.....in Graphite WITH the black and red interior. I have been searching and have found one in Texas used and one in California new.

I am working on MY R/T deal aside from trying to order my wife's GT model.

Hers is the priority now............thus the frustration.............my bad...................my R/T I will more than likely order it after the New Year.
 
#20 ·
azmusclecar said:
My money, MY CHOICE..............thanks for playing.
Click to expand...
Can't agree more!! IMHO, If I'm paying for a service or an item, I expect it to be what I want.
 
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azmusclecar
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