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mrbrock72

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Discussion starter · #1 ·
Can someone test their remote lock and\or start from the Uconnect app? Mine has not worked for a few days now. Not sure when it started but I have updated to the latest Uconnect software and the latest Uconnect app for android. I tried reinstalling the android app. I have also tried the remote lock and start from https://www.moparownerconnect.com/oc/US/en-us/sub/Pages/OwnersLogin.aspx?brand=Dodge

I just keep getting this in an email. "Sorry. We couldn't process your remote door unlock request."
 
Discussion starter · #3 ·
Thanks for checking!
So it looks like the RAX Jailbreak from Customtronix made it stop working. I reverted back to the factory version 15.26.1 and now the remote start etc. is working fine.
I will contact Customtronix now but I would also like to get another RAX Jailbreak user that has the latest update from July 29th to test so I can be sure its not just me.
 
Thanks for checking!
So it looks like the RAX Jailbreak from Customtronix made it stop working. I reverted back to the factory version 15.26.1 and now the remote start etc. is working fine.
I will contact Customtronix now but I would also like to get another RAX Jailbreak user that has the latest update from July 29th to test so I can be sure its not just me.
Did you get this issue fixed? I just purchased the RAX Jailbreak Bronze and I do not want to loose one set of features for another. I am hoping that this has been resolved!
 
Customtronix released an update.

Seems FCA is now scanning vehicles to see if they have the correct software version and blocking access to the vehicle if it is not current (they don't warn anyone, text them, notify you on the app or the website, they just screw up the connection.). The jailbreak wasn't reporting the latest, If i recall it report x.y.1100 instead of x.y.1102. They updated the software to report the latest version and that "fixed it"

that said I updated to the latest customtronix and uconnect access is still totally flaky. My remote service died basically the day the updated factory service came out (end of july if i recall). With the latest customtronix it works sproadically. I think it's still uconnect since they stink. My free year ends in September and i was going to plunk over the $150 for the next year but at this point the way they handled this fiasco and breaking people's remote access without warning, and the flaxiness i have now, i'm not planning on renewing.

i have been keeping the messages in the app to track things.

8/18 failed at 7:20am, 8:15, 4:28 pm
8/19 worked 4:00 pm and 5:37 then dies at 6:35 and 8:50
8/20 worked 5:23 pm
8/21 worked 7:06 am. Dead 1:41pm and 5:11pm. Then i started care myself and got the locks to work while i was in the car 5 times from 5:28 to 5:29. Also worked at 5:47pm
Trying right now for stuff and grins (9:38 pm here) and looks dead again.

totally worhtless being so inconsistant.

Now it's no longer 90 seconds for the panic horn and lights from your app, it's maybe you can get the panic horn and light. At least the old way the cops would find your body when the horn and lights finally went off. Now your lifeless body is just going to sit on the pavement till someone stumbles on to you.

before the hacking fiasco- so about 9-10 months for me- it was rock solid and worked all but maybe 5 times in that period.
 
No RAX here, but mine's always been spotty, both before and after the uConnect firmware update. I suppose some of it has to do with Sprint's signal strength as well as which way your holding your phone in reference to magnetic north on top of solar flares.
 
Thanks guys!

I haven't even gotten the software yet... I ordered last Wednesday and I know they are ahead of us but I expected to get it by now...

I plan on testing when I get it because I haven't had much trouble out of uconnect. It has only failed a couple of times since May.
 
Guys, any chance you could open a thread such as this with a clarification whether or not you run 'stock' or 'customized/jailbroken, etc' version of the uConnect software? It just seems extremely confusing to asking all forum users whether they experience issues with the software only to find out you are actually running a customized version offered by a third party.

I don't want to sound like a jerk but hey - if it's not working, it's probably because you made a semi-authorized upgrade to the system that is not officially supported by the manufacturer. I don't take issue with that fact at all; it's just that you should be open about what you're running in the first place (customized version, not stock).
 
Guys, any chance you could open a thread such as this with a clarification whether or not you run 'stock' or 'customized/jailbroken, etc' version of the uConnect software? It just seems extremely confusing to asking all forum users whether they experience issues with the software only to find out you are actually running a customized version offered by a third party.

I don't want to sound like a jerk but hey - if it's not working, it's probably because you made a semi-authorized upgrade to the system that is not officially supported by the manufacturer. I don't take issue with that fact at all; it's just that you should be open about what you're running in the first place (customized version, not stock).
actually great idea to separate stock vs modified threads when there are issues.

And also dont want to sound like a jerk-
But just because the software has been modified doesn't mean the modification "probably" is the reason it's not working. That's like saying all engine troubles for people with aftermarket pipes, CAI's, etc are probably becasue they made a non-factory upgrade. The customtronix software isn't really that big of a hack. I enjoy it but basically it looks like all they figured out how to do is enable latent features that are already in the software for other regions, models, brands, etc. The factory software distributed is loaded with everything needed for all the various FCA brands all over the world and even some other things like Frieghtliner trucks if i recall. If you do a hard reset from the engineering menus on the even the factory system from apparently any ucconnect radio- the first boot will not say dodge (or the correct brand name wahtever) but actually comes up with the SRT splash screen, then once it figures out it what vehicle it is in it boots next to Dodge. You can use the same software in many different brands, makes, models and it will figure out what is installed in and then turn on only the features present in that vehicle.

anyway- since the whole wired hack came out and FCA (et al) has been trying to address it, there have been issues for plenty of people. Unless customtronix has a huge installed base (which i doubt since it's sold from a Swedish company over the internet with a rather annoying manual ordering system)- it's more than just customtronix being an issue. Just read the play/app store reviews. Check out any forums you can find with discussions. The app was flaky before- which was usually easy to fix by clearing settings or uninstall, etc. But the service worked as intended (if in a sprint coverage area) on a basically daily basis for at least 10ish months. You could set your watch that you could hit the button on the app and 90 seconds later the car would start/lock/etc. That has not been the universal experience since the hack response.

in any event, it would be a great idea to include if there's modified software involved when talking about the software.
 
Discussion starter · #11 ·
Yes good idea.
I am using the latest Customtronix RAX Uconnect install with the latest Uconnect android app. Mine has been working consistently since the latest android app was released a few weeks back. Like Michael said it is taking considerably longer now for the commands to reach the vehicle. It was a reliable 90 seconds before all of these updates but now it seems to take as long as 3 or 4 minutes. That is way too long to the point that I dont use it as much because I am usually at the vehicle already by then. I tend to remote start more in the winter tho. Heck I thought that 90 seconds was too long but I understand it has to make a call and probably go thru some security hoops for verification etc.

Side note - I really miss my Viper security\remote start system that was in my last vehicle. It was a 2way system on the keyfob that had a 1 mile range(in the open). It always worked and I got confirmation instantly. I am trying to see if they or someone else has a system that has proximity key and the 1 mile range. In real world everyday use, the cellular remote start system is not really worth the hassle right now...
 
Yes good idea.
I am using the latest Customtronix RAX Uconnect install with the latest Uconnect android app. Mine has been working consistently since the latest android app was released a few weeks back. Like Michael said it is taking considerably longer now for the commands to reach the vehicle. It was a reliable 90 seconds before all of these updates but now it seems to take as long as 3 or 4 minutes. That is way too long to the point that I dont use it as much because I am usually at the vehicle already by then. I tend to remote start more in the winter tho. Heck I thought that 90 seconds was too long but I understand it has to make a call and probably go thru some security hoops for verification etc.

Side note - I really miss my Viper security\remote start system that was in my last vehicle. It was a 2way system on the keyfob that had a 1 mile range(in the open). It always worked and I got confirmation instantly. I am trying to see if they or someone else has a system that has proximity key and the 1 mile range. In real world everyday use, the cellular remote start system is not really worth the hassle right now...
Its totally poor design that the Uconnect system isn’t quick. There’s no reason it needs to be this slow.

Start your Durango “normally” and watch the radio boot all the way up- wait till you can see the ‘other apps’ all loaded so you know it’s all the way booted.
Now use the app to lock or unlock the doors- it’s basically INSTANT. Once the junkie Uconnect 8.4 system is booted it’s under a second if you have sprint coverage where you are.

The ~90 second delay (universal for factory or customized) that was “built in” is all from the fact that the Ucconnect 8.4 is not programmed to prioritize remote start. Someone on another forum happened to be at the consumer electronics show (CES) in vegas this past winter and met some of the engineering team from Uconnect group. They explained that the boot is sequenced and the very last thing to load is the remote start app. So (from memory) when you start the key it first boots to the seat controls and disclaimer screen, then it loads the radio playback bits, then it loads the radio presets, then it loads Bluetooth voice connection for your phone, then it loads the phonebook, then it loads the phone messaging stuff, then it loads the Sirius aps (weather, fuel prices, etc) then it loads the Uconnect apps like Pandora and the remote start app. 90 seconds – set your watch.

You can also see it happen at night. Stand outside the D and hit the remote start button. In a matter of seconds the radio backlight comes on (display will be blank) and the dash wakes up. Then it does the whole boot sequence and ~90 seconds later the D starts.

Before the whole hacking mess (way back at CES) the engineers knew it was an issue and planned to at least move the remote start app earlier in the boot sequence so maybe it would be only 30 or 60 or 75 seconds. But at this point who knows. They could also figure out how to have the OS go into a low power state that isn’t a complete shutdown but I wouldn’t hold my breath. You’d think too that the battery could support the radio to standby for at least more than a minute or two (if you use the app to lock the vehicle within seconds of when you get out and the radio isn’t yet powered down it locks basically instantly- wait too long and the 90 second delay is back)

There are times when the boot still takes about 90 seconds and it just works. So any additional delays of late are something on the infrastructure end of the system- bouncing commands around, checking for security, waiting for firewalls or the like. It seems to be getting better slowly but surely for me at least so I suspect in a little while the 90 seconds will be the norm again.

Also the system is 2 way to some degree. They can track your gps if need be. But also if you login to moparownerconnect.com and check the maintenance tab it will show your mileage and what date it last asked the vehicle for it- it’s usually only a day or two old. So there’s no reason they couldn’t report back with a less nebulous message like “your car did in fact start and the ac is running” or “your fuel was low so your vehicle did not start”

We know the modem is always on since it boots the Uconnect system on a chip when it gets the signal from sprint. And if you read the hacker report the v850 chip which does all the communication on the can bus also doesn’t actually power down either. Since our keyfobs can send a command presumably it’s from the rf module speaking over the can bus to whatever really runs the remote start sequence. So in theory they could also figure out a way to have the modem directly tell the v850 to start and it would be more instant. But if I understand the report (and I’m no hacker so who knows) they hackers actually compromised things by using the software service that the 850, modem, and Uconnect system on a chip all use to communicate. So they’re probably trying to figure out how to secure that mess at the moment and fiddling otherwise is probably not on the radar.
 
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