what to ask dealer after 10 days on order to get true status and follow up

Your salesperson can get pretty detailed rail info... like this (from my GC):


Plant Release (KZ) 06/17/2013 07:34 PM EDT Detroit Jefferson Assembly, MI
Received by Facility 06/17/2013 11:28 PM EDT New Boston, MI
Departed Facility 06/18/2013 04:03 AM EDT Detroit Jefferson Assembly, MI
Loaded On Railcar 06/18/2013 08:17 AM EDT New Boston, MI
Released from Industry 06/18/2013 11:49 AM EDT On Railcar - New Boston, MI
Train Departure 06/19/2013 03:03 PM EDT On Railcar - New Boston, MI
Train Arrival 06/19/2013 05:50 PM EDT On Railcar - Toledo Walbridge Yard, OH
Train Arrival 06/20/2013 08:01 PM EDT On Railcar - Cleveland, OH
Train Arrival 06/22/2013 05:41 AM EDT On Railcar - Buffalo, NY
Train Departure 06/22/2013 10:48 AM EDT On Railcar - Buffalo, NY
Unloaded From Railcar 06/23/2013 09:48 AM EDT Selkirk, NY

Whether s/he wants to bother to get you that info is another question.