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Thread: 2019 RT leaking rear window

  1. #11
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    Appointment on 4/30 at local dealer. They have a “window guy” who’s only there on Tuesday’s. How much should we bet their “fix” is to not use car washes?


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  2. #12
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    Dealer said the window had almost no sealant and was about to fall out. Way to go Dodge QC.

    They took the window out and resealed it. Great. Problem is it looks like my daughters kindergarten class did the work. Sealant oozing out on the inside. Some type of black paint you can see on the outside just inside the window. They also sliced a chunk off my interior plastic panel using whatever knife they have to cut the window sealant. I found this because I went to get some bags of mulch and took everything out and saw it laying on the floor.

    The lack of caring and of quality work is amazing anymore. Nobody cares about their work. Did they think I wouldn’t see this?! It’s a crime.


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  3. #13
    Senior Member DurangoFreak's Avatar
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    Quote Originally Posted by croll326 View Post
    Dealer said the window had almost no sealant and was about to fall out. Way to go Dodge QC.

    They took the window out and resealed it. Great. Problem is it looks like my daughters kindergarten class did the work. Sealant oozing out on the inside. Some type of black paint you can see on the outside just inside the window. They also sliced a chunk off my interior plastic panel using whatever knife they have to cut the window sealant. I found this because I went to get some bags of mulch and took everything out and saw it laying on the floor.

    The lack of caring and of quality work is amazing anymore. Nobody cares about their work. Did they think I wouldn’t see this?! It’s a crime.


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    Honesty the dealer prob didn’t even look at it. They have a glass guy come in to do the work. Same thing happened when they replaced my rear window on my RT. Broke the hand holds on the hatch and a lived up the interior panel. Took it back in and the dealer ordered all the parts. O questions asked. New guy was like ummm don’t we have to call the glass people to replace them. Shop manager said we will deal with that order the parts it’s not the customers problem.


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  5. #14
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    2019 RT leaking rear window



    In the second pic you can see the bead of sealant. That’s where the slices the plastic panel off.

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  6. #15
    Durango Jedi Citadel Brian's Avatar
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    That black paint is the primer they use before they lay the bead of caulk down. The inside needs to be fixed, not acceptable at all.
    2014 White Citadel 5.7 loaded except for DVD
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  7. #16
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    How do I get it off? Seems like a sloppy job to me.


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  8. #17
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    I would take it back and demand damaged parts be replaced and primer be removed...

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    Citadel Brian likes this.

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